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Manchester Mazda
Manchester, CT
590 Reviews
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Showing 590 reviews
January 22, 2019
Great Car Buying Experience! Excellent Service! Rachel Urso, Lisa Friedrich and Mark Smith were all amazing to work with in my new car buying experience at Mazda of Manchester. They are highly profe Rachel Urso, Lisa Friedrich and Mark Smith were all amazing to work with in my new car buying experience at Mazda of Manchester. They are highly professional and were able to find a new car for me quickly as well as gave me a fair trade-in value for my old car. Rachel was very knowledgeable about the new 2018 Mazda CX-9 Grand Touring and she did a wonderful job explaining the features that the car was equipped with. Mark was able to accommodate an earlier delivery time despite their busy schedule that day. This was my second new car buying experience at this dealership and won't be my last. More
by Heather
Employees Worked With
Lisa Friedrich , Mark Smith, Rachel Urso
Helpful January 21, 2019
Pleasant Experience in Buying a New Car Excellent experience in buying this new car. Carlie was very helpful and knowledgeable, explaining all the wonderful features in this Mazda 6 Touring Excellent experience in buying this new car. Carlie was very helpful and knowledgeable, explaining all the wonderful features in this Mazda 6 Touring. The car is a combination of zip, maneuverability, comfort, and solid feeling. Looks great too. I would recommend anyone searching for a new car with these qualities to go to Mazda of Manchester and ask for Carlie. More
by proudmazdaguy
Employees Worked With
Carlie McCann
January 08, 2019
Purchase of 2 2018 Mazda CX-5 My parents and myself were very pleased with the experience at Mazda of Manchester. My parents and myself found our dream cars with the help of Richar My parents and myself were very pleased with the experience at Mazda of Manchester. My parents and myself found our dream cars with the help of Richard Sika. Very pleased with all the performance of the salesman, friendly kind and knowledgeable. Would very highly recommend this dealership and salesmen to my family and friends. More
by Monika1981
Employees Worked With
Rich Sika, Mark Smith
January 04, 2019
I will never do business with them again. It's one thing when they can't do for you what is being asked but when they begin lying that's when I have an issue. We wanted to turn in our lease ea It's one thing when they can't do for you what is being asked but when they begin lying that's when I have an issue. We wanted to turn in our lease early and we went to them to find out if it could be done without any penalties or negative equity. After failing to return calls making us have to call back in on 2 different days they completely dragged their feet as well as lied to me. It should be pointed out that this is an in demand vehicle with extremely low mileage. After looking it over and test driving it they said they wanted to also talk to a wholesaler and would call us the next morning. No call the next morning so I called them and was told I'd be called back in a few minutes. Quite a while went by before they finally called and said there was no interest due to the carfax report which showed 2 accidents. When I inquired about the fact that these were very minor and didn't even result in any damage even as much paint scratches that's when the lying began. After trying to backpedal away from the carfax report she then said the person who test drove it mentioned a problem in the rear of the car. I said that was interesting since when it was hit it didn't even scratch the plastic bumper. Then she asked or inferred "you never feel that" as though we were trying to hide some kind of damage. I suggested the person who test drove the car was "full of it". The most interesting thing about this is the car was leased from their dealership and is still under warranty. If they truly cared about the customer I imagine we would have been told of this problem as soon as the person got out of the car so that we could have it repaired and not mentioned a day later and by a person who didn't actually drive it unless of course this was fictitious and only being mentioned as a way to de-value the car. This is one of those sales person horror stories you hear about and because of it I will never deal with them again. ***update*** After posting this review and others I did receive a call from the used car manager and one of the owners the following day. I appreciate the apology and owning up to the issue. I will say if I go back I would likely only deal with them if I know that ownership is directly involved in my transaction. More
by BrianShannon
Employees Worked With
Lisa Friedrich
January 04, 2019
Rich is the best! What a GREAT place to shop for a new or used vehicle! Rich Sika and the rest of the team at Manchester Mazda were less like a sales team and more like What a GREAT place to shop for a new or used vehicle! Rich Sika and the rest of the team at Manchester Mazda were less like a sales team and more like friends who happen to sell a great line of cars. Thanks Mazda of Manchester for a great buying experience. More
by Mazzzzzda3
Employees Worked With
Lisa Friedrich , Rich Sika, Mark Smith
December 28, 2018
Great Experience Rich was a friendly and honest salesman. No pressure. Mazda of Manchester had the only 2017 CX-5 vehicles in the state and they had two Grand Tourin Rich was a friendly and honest salesman. No pressure. Mazda of Manchester had the only 2017 CX-5 vehicles in the state and they had two Grand Touring. Great Car. Great Dealership. Great Experience. More
by Brucestem
Employees Worked With
Lisa Friedrich , Rich Sika, Brandon Hansen
December 14, 2018
Poornima Raghavan David, Lisa and Mark were professional , knowledgeable and made our car buying experience a great one! David Small is knowledgeable, patient and carin David, Lisa and Mark were professional , knowledgeable and made our car buying experience a great one! David Small is knowledgeable, patient and caring! He is very responsive and made our car buying experience the best one! I would highly recommend Mazda of Manchester for their professional and hassle free approach to car buying. More
by Poornima
Employees Worked With
Lisa Friedrich , Dave Small, Mark Smith
December 13, 2018
Some mechanics here don't give no F... about your car. I came here for an oil change for my 2016 Mazda 6 that I bought it here, like usual. This time, I noticed the quality of work being done here has gone I came here for an oil change for my 2016 Mazda 6 that I bought it here, like usual. This time, I noticed the quality of work being done here has gone down. I have 5 complaints: 1. I came in with a 79.95 oil change special coupon and I signed a paper that clearly says (total 79.95). When it comes to charging me, it became 89.95 so I asked them why. They say that's tax and shop charges. So whatever, I paid it. 2. Then I went home, notice obvious oil on my hood and around the filler cap that has not been wiped down. How careless is that?!? So I wiped it down, whatever. 3. Then, I was reading the details of the inspection report. They said my automatic transmission fluid is good, when my car is clearly a manual. WTH? 4. Also, it says my air filter needs to be changed soon. In reality, I put a new one in myself about 2 weeks ago. Although these are small things and the staff here are very friendly, at this price point, it is not acceptable to be so careless!! It appears that they just don't care about you or your car. If nothing is done about the service quality, I do NOT recommend anyone doing service here. More
by Luke
Employees Worked With
Craig Fournier
December 09, 2018
The only dealership for me I have bought my last 5 cars here and am never disappointed. This dealership is fantastic from top to bottom. Every aspect. sales to service is awesom I have bought my last 5 cars here and am never disappointed. This dealership is fantastic from top to bottom. Every aspect. sales to service is awesome. I had a grrat experience with all the people I dealt with and my sales person, Rich, went above and beyond. More
by Stephanie
Employees Worked With
Rich Sika, Mark Smith, Steve Rourke, JUSTIN BOUSQUET
November 25, 2018
Mazda of Manchester Rachel, Lisa and Brandon provided an efficient, friendly, and hassle free approach to car buying! The sale, trade-in and financing were professio Rachel, Lisa and Brandon provided an efficient, friendly, and hassle free approach to car buying! The sale, trade-in and financing were professionally handled by the team! More
by Mark L
Employees Worked With
Lisa Friedrich , Brandon Hansen, Rachel Urso
