Mandal Buick GMC

It was a pleasure doing business with this company and look forward to it in the future. look forward to it in the future. More

I brought my truck in for a recall. The Service Department resolved the issue professionally. The Service Department resolved the issue professionally. More

I had an emergency that occurred while traveling when a prior dealership which was to have fixed a problem created another. You treated our problem with kindness, courtesy, and expediency!! Thank you! prior dealership which was to have fixed a problem created another. You treated our problem with kindness, courtesy, and expediency!! Thank you! More

Time to get into financing too long Time to get into financing too long. Time to get into financing too long.. financing too long. Time to get into financing too long.. More

I am writing to formally update and escalate my ongoing complaints regarding the poor service and lack of accountability at Mandal. As a repeat customer who has purchased two vehicles from this dealership, complaints regarding the poor service and lack of accountability at Mandal. As a repeat customer who has purchased two vehicles from this dealership, my recent experiences with your service department—specifically with my service advisor, Jamie—have been completely unacceptable. In addition to the previous unresolved issues with my vehicle, a recent incident further highlights the lack of care and professionalism at your location: Unnecessary and Unauthorized Charges: Following a minor car accident, Caliber Collision directed me to bring my vehicle to Mandal to perform a diagnostic scan. Instead of addressing the vehicle’s needs, your department charged my husband $177 for an electronic device, yet no actual work or troubleshooting was performed to diagnose the car's condition. Failure to Diagnose: No one attempted to properly investigate or figure out what was wrong with my vehicle during that visit. We later discovered independently that the actual issue was simply air in the intercooler—a problem your team completely overlooked while charging us for unnecessary fees. This adds to a long list of previous failures, including: Poor Communication & Scheduling: Being given a specific drop-off time, only to call later and learn the car hadn't even been pulled into a stall. Inconsistent Diagnostics & Discrepancies: Being given a list of required repairs that differed entirely from a diagnostic scan obtained just days prior, resulting in a staggering $10,000 price discrepancy. Dismissive Explanations: Being told previously that a non-GM certified floor mat was causing a check engine light. Unresolved Technical Issues: Persistent vehicle missing issues that were demonstrated by my husband directly to Jamie in front of the service manager, yet ignored and incorrectly claimed to be uncovered by my Maintenance Plus plan. Ignored Management Calls: Leaving multiple messages for the service manager months ago to discuss these concerns, with zero returned calls. Due to the lack of communication, unreliable diagnostics, unjustified charges, and poor customer service, I have taken my business to another dealership that honors my Maintenance Plus plan and provides the level of care expected from a certified service center. I expect management to review these repeated failures—including the unwarranted $177 charge—and contact me regarding a resolution. More

I had scheduled an oil change wash and detail for 7:30. After waiting 4 hours i had to leave. My truck still had not been washed or detailed. I called back and complained Happened to speak to jamie and he After waiting 4 hours i had to leave. My truck still had not been washed or detailed. I called back and complained Happened to speak to jamie and he took care of me More

Recently helped my son with a purchase from there and I also just bought a truck from there. Everyone was super friendly and professional. also just bought a truck from there. Everyone was super friendly and professional. More

Customer service was good, the professionalism was good but the wait time was much too long but the wait time was much too long More

Mandal GMC makes purchasing a vehicle enjoyable. They have a great selection of vehicles to choose from and with their friendly and knowledgeable staff it make for a headache free process. They have a great selection of vehicles to choose from and with their friendly and knowledgeable staff it make for a headache free process. More

Received outstanding service which I have received from this dealership. i recommend this service department. this dealership. i recommend this service department. More