Mandal Pontiac Buick - Service Center

Jamie is awesome! He was very helpful! We were 11 hours from home when our transmission went out. Jamie was able to get us a new transmission and get it put in quickly He was very helpful! We were 11 hours from home when our transmission went out. Jamie was able to get us a new transmission and get it put in quickly. More

I had an appointment for an oil change and tire rotation and it took over 2 hours to complete. HOWEVER, they recognized how long how I had been waiting and did not charge me for the service. I did not purch and it took over 2 hours to complete. HOWEVER, they recognized how long how I had been waiting and did not charge me for the service. I did not purchase my vehicle from Mandel but they will be my go to service department. More

Susie is by far the best service attendant that I have ever experienced. She keeps me updated and informed. She doesn't double talk or seem fake. She seems to have a genuine approach to customer servic ever experienced. She keeps me updated and informed. She doesn't double talk or seem fake. She seems to have a genuine approach to customer service that is refreshing. More

No complaints at all. Customer service has been excellent ✅ I’ll make the drive every time Customer service has been excellent ✅ I’ll make the drive every time More

Most unprofessional non- organized un trained bunch of people. No one knows what xxxx is going on. I have bought several cars from there but never again. people. No one knows what xxxx is going on. I have bought several cars from there but never again. More

Overall I usually have a good experience at Mandal but this time I had to wait 2 and a half hours for a simple oil change even after I had an appointment and showed up 30 minutes early. The did give me a this time I had to wait 2 and a half hours for a simple oil change even after I had an appointment and showed up 30 minutes early. The did give me a discount for my trouble which was nice and unexpected. More

I would have given a 5 but the wait time is way too long. I think 8 hours is excessive I think 8 hours is excessive More

Always on time. Good communication with the staff and a comfortable waiting area. Im a repeat customer three times now. Good communication with the staff and a comfortable waiting area. Im a repeat customer three times now. More

I bought my vehicle at this location and I've had no issues with my GMC since I purchased it. I've taken my car to Mandal for each oil change and maintenance service, each time I've had to ask multiple issues with my GMC since I purchased it. I've taken my car to Mandal for each oil change and maintenance service, each time I've had to ask multiple times for the carwash service. The last two times I just paid my service cost and left without the carwash because I didn't feel like asking a second time. It just feels like I'm not being listened to when I ask for additional services. More

I’m usually satisfied with Buick service center but not this visit. The lady at the first service desk was taking a personal call on your cell phone. She never even acknowledged our presence and continued this visit. The lady at the first service desk was taking a personal call on your cell phone. She never even acknowledged our presence and continued on her personal call. I had to wait about 5-10 mins to wait on one of the other 3 or 4 gentlemen at the other desks to get off the phones. Finally one of them helped me and told me to go inside to pay where they had my sheet. We went in but she didn’t have it so had to go back out to get it. The guy brought it in to her (cashier) but the cashier said she couldn’t take off my coupon so again had to go back out to the service desks where still the lady at the first desk continued on her personal call and ignored us so had to wait another 5 mins for the other guy to get off his (work) call. I left very frustrated. Not only did I have to go back and forth between the service desk and cashier but had to wait a long time to get someone to acknowledge my presence and help me. I was there a long time trying to pay but that whole entire time the lady at the first desk was on a personal call that whole time. More