Mandal Pontiac Buick - Service Center

Everyone was very polite and professional. The service team made sure I was completely satisfied with my experience. The service team made sure I was completely satisfied with my experience. More

Excellent service. The only flaw is that fact that I need to reply with 15 word minimum. The only flaw is that fact that I need to reply with 15 word minimum. More

Good customer service from time you enter service department even when the guy came and got the vehicle. Very friendly department even when the guy came and got the vehicle. Very friendly More

They told me the time would be about an hour and a half. I brought my car in at 9 and did not hear from anyone until I called at 3:30 but it was still not ready. I picked up at 5:30. I waited all day to hea I brought my car in at 9 and did not hear from anyone until I called at 3:30 but it was still not ready. I picked up at 5:30. I waited all day to hear because I wanted to be available when it was done More

Horrible customer service. Tried over charging us. Then lost our paper work, saying we did not pay. Ask for multiple things in the vehicle to be fixed and they did not! They ev Tried over charging us. Then lost our paper work, saying we did not pay. Ask for multiple things in the vehicle to be fixed and they did not! They even tried returning the vehicle to us with it not being completely fixed multiple times . It took an entire year to get our vehicle fixed!I will never do business with this establishment again! More

The staff is very nice, the dealership is very comfortable and clean, coffee is great! comfortable and clean, coffee is great! More

Very professional and competent staff who always do an excellent job in informing cllient of car situation. excellent job in informing cllient of car situation. More

I called and spoke to David the service manager. I advised him of my concerns and he did not value me enough to return my call. His service advisor Susie had sent me an email. If I take the time to I advised him of my concerns and he did not value me enough to return my call. His service advisor Susie had sent me an email. If I take the time to call you I expect a call back. The dealership does not provide the customer with the “why.” I want to know why something can or cannot be resolved not just cause you said so. They told me the wind noise was within specs but did not provide the range and what my wind noise measured. I am unable to validate but a collision service manager explained to me that the issue Mandal referred me to a body shop, Mandal could have submitted the warranty request paperwork information. I stopped telling the guys that greet me what service I am there for, because they do not capture everything. Before I arrive I have my service issues printed out and hand them to the service advisor myself. They have a nice looking facility a little tight to get into. The internet does not work. I have been there three times for service and have not been able to use their WiFi. More

Suzie and Mandal super Team. Make visiting the service department pleasurable experience. Thank/ Mandal Team Make visiting the service department pleasurable experience. Thank/ Mandal Team More