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Mandal Pontiac Buick - Service Center

D'Iberville, MS

4.4
785 Reviews

786 Reviews of Mandal Pontiac Buick - Service Center

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December 23, 2024

Had a 2:30 appointment and dropped off truck at 1:00. When I came to pick it up at 4:15 it had not even been worked on. He said it would take about 30 minutes so I went to the waiting room, After abou More

by LKDELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I think his name was Jason
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Dec 26, 2024 -

Mandal Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the delay with your truck service appointment at Mandal Buick GMC. We appreciate your feedback and are committed to improving our communication and service efficiency. Please feel free to reach out to us directly if you would like to discuss this further. We hope to have the opportunity to serve you better in the future. Sincerely, the Team at Mandal Buick GMC

December 22, 2024

Jayson was awesome, Dropped my truck off Friday afternoon and picked it up Saturday morning. Great Job More

by JCATCHOT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson
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Dec 23, 2024 -

Mandal Buick GMC responded

Thank you so much for your kind words! We're thrilled to hear that Jayson provided you with excellent service and that your truck was taken care of promptly. At Mandal Buick GMC, we strive to make every experience great. We look forward to assisting you again in the future! Sincerely, the Team at Mandal Buick GMC

December 18, 2024

They are focused on customer service and it shows. Always transparent, nit pushy and easy to speak with. More

by KTBWALTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Meakins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susie Hatheway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

Mandal Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you experienced our commitment to customer service at Mandal Buick GMC. We strive to create a transparent and approachable environment for all our customers, and it's great to know that you felt that during your visit. We look forward to assisting you again in the future! Sincerely, the Team at Mandal Buick GMC

December 18, 2024

Great Service all around! It was quick and easy to schedule and come in. Thank you! More

by JBLADESTAILS27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Meakins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susie Hatheway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2024 -

Mandal Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had great service at Mandal Buick GMC and that the scheduling process was quick and easy for you. We appreciate your feedback and look forward to seeing you again! Sincerely, the Team at Mandal Buick GMC

December 18, 2024

She is amazing and she is always super helpful. She goes the extra miles for her customers! More

by HILLARYLMATHIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Hatheway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

Mandal Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about our team and the extra effort they put in for customers. At Mandal Buick GMC, we strive to provide excellent service, and it's great to hear that this was your experience. We look forward to seeing you again! Sincerely, the Team at Mandal Buick GMC

December 15, 2024

Pleasant experience. No pressure sales team. Very knowledgeable, time sensitive, and courteous staff throughout the dealership. More

by stevepellegrin
Recommend Dealer
Yes
Employees Worked With
Tony Vertudazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Mandal Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a pleasant experience at Mandal Buick GMC. Our team strives to provide a no-pressure, knowledgeable environment, and it's great to know that our staff made a positive impact on your visit. We look forward to assisting you again in the future! Sincerely, the Team at Mandal Buick GMC

December 14, 2024

There was an issue with my Terrain dealing with engine oil levels and coolant levels. I was not informed of this issue until I returned to the dealership to inquire about my vehicle being done. More

by fredhilljr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susie Hatheway
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Mandal Buick GMC responded

Thank you for sharing your experience with us. We understand that having concerns about your Terrain's engine oil and coolant levels can be frustrating. We appreciate your feedback, as it helps us improve our communication and services at Mandal Buick GMC. If you would like to discuss this matter further, please feel free to reach out to us. We value your input and hope to serve you better in the future. Sincerely, the Team at Mandal Buick GMC

December 13, 2024

This dealership is decent when it comes to the service department. I like that they text me beforehand to let me know what they recommend for services. More

by WEVAN1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Hatheway
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Mandal Buick GMC responded

Thank you for taking the time to share your experience with us. We're glad to hear that you appreciate the communication from our service department at Mandal Buick GMC. Your feedback is valuable, and we look forward to continuing to meet your service needs. If you have any further suggestions or concerns, please feel free to reach out to us. Sincerely, the Team at Mandal Buick GMC

December 12, 2024

Replaced all 4 tire pressure sensors July 2024. This month, one sensor indicated off line. Called Jamie and told to bring the car in for service. Sensor tested and failed. Sensor replaced under wa More

by goriofletch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Meakins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Mandal Buick GMC responded

Thank you for your feedback! We appreciate you taking the time to share your experience with our Service Department at Mandal Buick GMC. We're glad to hear that Jamie was able to assist you promptly and that we could resolve the sensor issue under warranty. Your satisfaction is important to us, and we look forward to serving you again in the future! Sincerely, the Team at Mandal Buick GMC

December 12, 2024

I'm not happy this Sierra 2024 has spent more time in the shop than it has on the road. I could discuss how I was handled as for as getting a loaner six hours after I called in ahead of time asking for one More

by REDD641974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Meakins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Mandal Buick GMC responded

Thank you for sharing your experience with us. We understand how frustrating it must be to have your new Sierra 2024 in the shop for such an extended period, especially with significant events like a funeral and your 50th birthday being impacted. We appreciate your feedback regarding the loaner vehicle and the time it took to complete the transmission work. Your concerns are important to us, and we encourage you to reach out directly to Mandal Buick GMC so we can address this situation and work towards a resolution. Thank you for your patience, and we hope to hear from you soon. Sincerely, the Team at Mandal Buick GMC

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