Manhattan Beach Toyota - Service Center

Good overall experience The staff members were friendly. Although I had to come back to the dealership, the overall experience was good. They work hard on making sure custome The staff members were friendly. Although I had to come back to the dealership, the overall experience was good. They work hard on making sure customers are satisfied. More

Shuttle service not good I went in for service on my car and the shuttle guy was supposed to drive me back to work. He then stated the address is too far away with smug face a I went in for service on my car and the shuttle guy was supposed to drive me back to work. He then stated the address is too far away with smug face and an attitude. There website lists a 10 mile radius, but the driver stated there was a policy change and he can only drive me 5 miles out. I asked him to drop me off as far as he could go and he told be he could go as far Hawthorne blvd. I declined his offer. As I waited for my car I checked the distance from the dealer to Hawthorne blvd. it was only 3 miles. Then I checked the distance from the dealer to my job and it was 4.8 miles. The driver obviously didn't care to check the address I gave him or That I just spent a few hundred bucks on service. The service rep sold me on a detail special the had for $189 for my other car but they told me I have to leave the car there the whole day. I Cant wait around for my car the whole day, I want to have my car serviced here but they aren't making it easy for me. I am a little closer to South bay toyota. I guess I should take the hint and just go there. More

Willy Reyes is the best service person at Manhattan Beach! I have had all my vehicles serviced with Willy Reyes for many years. I purchased my first second hand car in 2004, a car I still have today. Willy Rey I have had all my vehicles serviced with Willy Reyes for many years. I purchased my first second hand car in 2004, a car I still have today. Willy Reyes has always done an outstanding job for me, my cars, in my household. I had made the rounds with the service people, in the last 10 years and Willy Reyes stands high above all the rest! Willy consistently gets me the best deals using the company's own coupons. Willy Reyes gives me outstanding customer service, he always delivers the best work, is always friendly. I don't like to deal with any other service manager at Manhattan Beach Toyota Dealership. I may take my business elsewhere if he ever leaves. More

I both purchased and serviced my Prius at this dealer. With 30k on the vehicle, there's been no serious trouble, but... When I purchased the car, I went with a letter from my Credit Union and told to see With 30k on the vehicle, there's been no serious trouble, but... When I purchased the car, I went with a letter from my Credit Union and told to see the fleet dealer. They would not let me talk to the fleet dealer. The salesman admitted he'd never been in a Prius and knew absolutely nothing about the car, not even how to turn it on. At the 15k service, they said I needed air conditioning ducts cleaned ($90) and cabin air filter replaced. I had just replaced the cabin air filter. They said they hadn't looked at the filter, but assumed it was needed based on mileage. I purchased the regular cabin air filters from their parts department and have since found the carbon loaded filters at another dealer for the same price! I purchased 7 years of bi-annual "solar shield" treatments for $700, figuring they'd save me the trouble of periodic hand waxing. On one occasion the car was returned minus the antenna. On another, the car was returned with a door ding, which I could not prove had happened in their shop. Then I starting looking more closely at the finish. On the next visit I looked closely before and after, and was convinced the treatment had not been done. I returned the car for a redo. I asked the service manager for details on how the "solar shield" was applied, what prep work was done, etc. He told me he didn't know. I suggested he find out. He did not respond and never gave me any information. Upon inspecting the redone solar shield, I noticed road tar and other contaminants underneath the finish. I'm became resigned to the idea that, if I do take the car in for any more solar shield treatments, I will have to clean the paint before hand. And now the final straw: the solar shield treatment is supposed to be every six months, but in order to make only one visit to the dealer I took the car in six weeks "late" to coincide with the 5K mile service. Now my car is due for service again but they tell me they won't do the solar shield treatment a day sooner than six months from the actual date of the last treatment. Well, I won't be going back to Manhattan Beach Toyota. More

Overall the experience was great. Everyone that I have dealt with in the service or parts department are always friendly and cracking jokes. I inherited my 1990 SR5 from my father when I turned 16 and it dealt with in the service or parts department are always friendly and cracking jokes. I inherited my 1990 SR5 from my father when I turned 16 and it has been serviced there since my father bought it. I remember a time when I had to bring my truck in for service there because my belts were making noise. The mechanic actually opened the hood right under the service bay with me standing next to him telling me, in words that I could understand, what he thought was wrong with my truck. They always call right on time and if I have to leave my truck there for longer than expected they offer me a ride home or a rental car. Plus they wash my car for me after my service! I know that I'll definitely be buying my next car there. More