Manly Honda

Great, low pressure, sales! Tom Haidet did an outstanding job! He made the car buying experience easy with very low pressure. Tom even arranged to have my vehicle delivered to Tom Haidet did an outstanding job! He made the car buying experience easy with very low pressure. Tom even arranged to have my vehicle delivered to my home after purchase. Thanks Tom! More

Great can do attitude Jose was awesome. The dealership is awesome. The day did not start well. I asked the initial advisor to call me prior to the service as I was dr Jose was awesome. The dealership is awesome. The day did not start well. I asked the initial advisor to call me prior to the service as I was driving ~50 miles for the service and I wanted to make sure all the parts are in stock, plus I wanted to make sure it is wise to drive up to Manly (past 2 other Honda dealerships). The advisor never called, and brushed off the non-calling as standard practice. The part was not in stock. Needless to say I was not happy. Jose to the rescue. After taking over from another advisor he quickly assessed the problem and resolved the issue. Very good communication. Very good listener. Practical problem solver ... and he even streamlined the paperwork at the end of the process to allow me to leave earlier. I was very impressed with his efforts to find a solution. He worked with the service manager to resolve the issue. In the process probably costing the dealership extra expense, but it gained a lot of goodwill from me. I will always ask for Jose. I don't now what the right answer is for you, but if the service is always like the service I received from Jose I will always have to consider Manly as my service option even if it means driving past 2 other Honda dealerships. That says a lot after I more or less promised myself that I'm done with Manly after the of consideration and ownership of the situation by the first advisor I worked with. More

All completely professional and concerned. Only negative was shuttle driver, who was unfriendly and also questioned the value of the work I had done. But Santiago couldn't have been better. Only negative was shuttle driver, who was unfriendly and also questioned the value of the work I had done. But Santiago couldn't have been better. More

Great experience at this Honda Service Center I was very pleased with the level of professionalism given to me by Dave Ashby, the Service Advisor at Manly Honda in Santa Rosa, CA. My car service w I was very pleased with the level of professionalism given to me by Dave Ashby, the Service Advisor at Manly Honda in Santa Rosa, CA. My car service was completed on time as promised. Thank you Dave for your great work and support!! More

Great Their customer service was great, their quality of work was great, the price was great, and they were all really friendly and nice. Thank you Their customer service was great, their quality of work was great, the price was great, and they were all really friendly and nice. Thank you More

Sales Tony did a great job. Felt like he cared getting me into the right car, at the right price. Very happy with the service provided Tony did a great job. Felt like he cared getting me into the right car, at the right price. Very happy with the service provided More

I'm a repeat customer. Buying a car is not a buy it and get out process. The service dept. goes thru the car to make sure everything is perfect before bringing it to your sa Buying a car is not a buy it and get out process. The service dept. goes thru the car to make sure everything is perfect before bringing it to your sales person. While I was waiting for my car to be ready, my salesman kept checking on me to make sure I was ok and didn't need anything. I must have heard over 10 times "we just want you to be happy". Friendly knowledgeable staff. Great selection of vehicles. Got top dollar for my trade-in, but my car was in perfect condition. I will be back in 5 or 7 years to buy my next car. More

Longest, most frustrating experince to buy a new car. The worst experience in buying a new car that we have ever had. We were referred to this dealership through the Costco auto program which we have used The worst experience in buying a new car that we have ever had. We were referred to this dealership through the Costco auto program which we have used in the past with excellent satisfaction. Tom Larson should not have been representing Manly as a contact for this program. He wanted to make the sale but was not happy that the program cut into the commission he received. Very unprofessional. The salesman also contacted our insurance company, but gave them the VIN number for our trade-in vehicle instead of the new vehicle. Why would a person want to put full coverage on a fourteen year old car that they no longer owned? We were rushed through the final signing of the sales contract, with nothing being explained to us (our fault, I guess). We were also railroaded into purchasing an extended warranty on our contract, with very little explanation. This was corrected the next day by another finance officer, and our contract was voided and re-written. More

New Car Purchase Just purchased a new CRV from Manly Honda. They were very easy to work with, and accommodating of our needs and preferences. Our salesperson, Max, Just purchased a new CRV from Manly Honda. They were very easy to work with, and accommodating of our needs and preferences. Our salesperson, Max, went out of his way to make it a quick, hassle-free experience. We were happy with the purchase price and terms. More