Manly Honda

Genuine care and excellent service! I went in for my 6 month oil change.My sun visor broke the week prior so I needed to get that fixed as well.Santiago called me the morning of my appoi I went in for my 6 month oil change.My sun visor broke the week prior so I needed to get that fixed as well.Santiago called me the morning of my appointment and went over everything with me.Never having been to the service department before I had many questions.He answered all of them and after hanging up I felt resssured going in(my biggest concern being the broken visor).When I arrived he called my extended warranty holder and found my visor was covered!So cool!They had one in stock and switched it out that day.Thank you so much!I actually went in a month early because of the visor.Good thing I did because they also found a nail in my tire.I'm going back next week to get a new one.Thank you Santiago and technicians who worked on my car for all your help! More

How will the Dealership treat you AFTER you buy the car? We have a 2007 Accord that needed a new rear view mirror replaced. I purchased a mirror, but could not figure out how to put it on myself. I went to We have a 2007 Accord that needed a new rear view mirror replaced. I purchased a mirror, but could not figure out how to put it on myself. I went to the Manly Honda service department and Service Advisor Bill Robertson offered to help. When he couldn't figure out how to replace the mirror, he went on line to get the instruction on how to do it. At no charge, Bill Robertson replaced the mirror for me. Bill represents someone who cares about you and your car even after you buy it. Bill may not have made money for Manly Honda that day, but he made one happy and loyal customer. More

Not bad, just not good This visit was for my routine oil change. My usual service advisor was off. So I reluctantly allowed someone new to me assist me. I had an appointme This visit was for my routine oil change. My usual service advisor was off. So I reluctantly allowed someone new to me assist me. I had an appointment, which I was early for, but wasn't even seen until 10 mins past. I understand things happen so I was ok. Then I was informed my basic service would be an hour to hour and a 1/2. It was just an oil change! After watching my car be driven out & parked I still sat. After 15 mins of sitting, now running late for my next appointment, I had to ask to be checked out. Then upon getting home, I found my license plate frame that I had purchased had been replaced with a dealership frame without my permission! All around, ball dropped on service this time. More

Excellent Customer Service We worked with Tom Larson. He has excellent communication and listening skills. He made the entire process smooth and quick. Tom took the time to ful We worked with Tom Larson. He has excellent communication and listening skills. He made the entire process smooth and quick. Tom took the time to fully explain the process as it was happening, along with the functions available with the vehicle. We are very pleased to have worked with him. More

Great Service Consistently excellent service. If I end up buying another Honda it will have a lot to do with the great service I get from Manly. Consistently excellent service. If I end up buying another Honda it will have a lot to do with the great service I get from Manly. More

David Sambad and Jesse Partridge David Sambad could not have been better in explaining the finances. Thank you David. Also Jesse Partridge is a blessing to the service department. David Sambad could not have been better in explaining the finances. Thank you David. Also Jesse Partridge is a blessing to the service department. Outstanding! Thank you David and Jesse. More

Boring Wait I came in for a 1 hour oil change. I arrived 10 minutes early but the lineup of cars was already 15 cars deep! There was a small recall to be done as I came in for a 1 hour oil change. I arrived 10 minutes early but the lineup of cars was already 15 cars deep! There was a small recall to be done as well. So my wait increased to 2 hours. They never asked if I wanted to do the recall at a different time. They just assumed I would have an extra hour to do this. The waiting room was comfortable but there were no magazines for female clients. When my car was done and in the parking lot it took 20 minutes more to get the paperwork and finalize the bill! The long wait through off my whole day. Next time I will go to the drive thru oil change places. They are faster and cost less. More

Everything OK We had a recall and this entailed a few hours of time, we were given a loaner car and helped with the transfer of people (my husband is disabled) and We had a recall and this entailed a few hours of time, we were given a loaner car and helped with the transfer of people (my husband is disabled) and again on our return, plus our shopping. It was done in the time frame estimated, all is well. More

Recall of passenger air bag visit I retuned to Manly Honda to replace the passenger air bag under a recall notice last week. The service adviser, Dave Ashby, was very attentive and pr I retuned to Manly Honda to replace the passenger air bag under a recall notice last week. The service adviser, Dave Ashby, was very attentive and provided excellent customer service. The replacement was completed within two hours as promised. My only suggestion would be to provide better shuttle service as I had to wait over an hour and it took another 1/2 hour to get home - I only live 5 minutes away. Thank you Manly for your excellent service! More

Manly service department is super I have done business with Manly for many years and have always had good experiences with the service department. But Bill Petty is the best service ad I have done business with Manly for many years and have always had good experiences with the service department. But Bill Petty is the best service advisor I've ever dealt with. My service was taking longer than usual because we needed to add something to it and the service department was very busy on that Friday and Bill kept track of me kept me updated as he always does and it's greatly appreciated. I also dealt briefly with Sean in the sales department and found him to be extremely knowledgeable no pressure and really enjoyed getting information on the new CR-V from him. If I do get a new CR-V it will be from Sean. More