Manly Honda

Excellent experience When I arrived I was greeted within a minute. I told Ted what I needed to have done he gave me an estimate on cost and time and was very helpful. They When I arrived I was greeted within a minute. I told Ted what I needed to have done he gave me an estimate on cost and time and was very helpful. They even vacuumed to my car thoroughly. Very happy with the care I received any attention and the attention I got More

Fix dash rattle and oil change The rattle in the dashboard that has been there since I bought the car in 2015 WAS FINALLY FIXED. Jess Partridge seems to have paid more attention to The rattle in the dashboard that has been there since I bought the car in 2015 WAS FINALLY FIXED. Jess Partridge seems to have paid more attention to the issues that I have had with this car than the other Service Associates. More

Great Staff The staff at Manly was great. Honest and obviously hard working. We were not pressured to make any decisions we didn't want to. I got a great car and The staff at Manly was great. Honest and obviously hard working. We were not pressured to make any decisions we didn't want to. I got a great car and recommend Manly to anyone. More

Was treated very well . Very friendly, made me feel at home. Was treated very friendly, was explained my services to me very clearly. Has very happy with my service. All he people were helpful directing to the a Was treated very friendly, was explained my services to me very clearly. Has very happy with my service. All he people were helpful directing to the area I needed too go. More

Exceptional Customer Service Bill Robertson is an outstanding member of your team. A true shining star. Every time I have brought my car in, he has treated me with the best custom Bill Robertson is an outstanding member of your team. A true shining star. Every time I have brought my car in, he has treated me with the best customer service I have ever had from any dealership. I was so happy that you sent me this survey, I have been wanting to provide feedback. At this last visit, he very professional, he kept me in the loop on everything that was going on and even gave me some valuable information about selling my car or trading it in at Honda. I did want to take a moment to share a story that really meant a lot to me. This did not happen this last time I came in, but several months ago. I was a single mom with a new baby, working hard to make ends meet. When I brought my car in, I had accidentally left my wallet inside. I had just cashed my paycheck and I had all of the cash needed to pay my rent in my wallet. I was beside myself. I wasn't even sure where I had left my wallet. I called Bill and he went out and searched through my car. He found that it had been kicked back under my seat. He brought it in the office and kept it locked up until I could come and collect it. It meant so much to me that he was so honest. I have had so many things stolen out of my car when I have taken it in for service at other shops. It would have been so easy for him to say the wallet wasn't there and to have just pocketed all of the cash. His honesty and customer service meant so much to me. Because of Bill, I will continue to go to Manly Honda with any of my auto needs. Thank you, Bill! More

Tony is awesome! I requested a price for a car car online and received a quick email response. I received a phone call from Tony shortly thereafter. He was very helpfu I requested a price for a car car online and received a quick email response. I received a phone call from Tony shortly thereafter. He was very helpful and informative. He was easy to work with and answered all my questions. I set up some time to come down and see the car and he was flexible and made me feel confident that this would be a good experience. After seeing cars at other dealerships, I was tired of the stressful shopping. Right away, Tony came and greeted us and was friendly. He made it quick and easy and we were out the door with keys in hand. Tony is great! More

Great service I was happy with the ease of scheduling my appointment online. When I arrived I had to wait about 15 minutes and that put me off just a little bit bu I was happy with the ease of scheduling my appointment online. When I arrived I had to wait about 15 minutes and that put me off just a little bit but the service representative was very very good very nice and I felt better. I had requested a battery for my key fob and I never did get the battery. When I picked up my car I found that it had not been washed or vacuumed out and that would've been a good thing to have had happened. Overall very satisfied. More

Excellent service The service at Honda was fast and efficient, as always. I never take my car anywhere else. They found that I needed new front brakes and gave me a cho The service at Honda was fast and efficient, as always. I never take my car anywhere else. They found that I needed new front brakes and gave me a choice of having it done now or in 10,000 more miles. On Ted's advice I decided to have them done now. More

2017 Honda CRV Purchase Can't say enough about the service we got from Manly. We had gone to their competitor in Petaluma and had to negotiate like crazy to get a price we wa Can't say enough about the service we got from Manly. We had gone to their competitor in Petaluma and had to negotiate like crazy to get a price we wanted on a car we weren't 100% in love with. Put a hold on an incoming car but never felt completely satisfied. On a whim I contacted Manly through the Costco Pricing program and came into contact with Tom Larson. He went above and beyond with his service and attention to detail to get us an even better deal on the EXACT car we wanted. It was a car that was in transit so he put an immediate hold on it for us and started getting all the paperwork filled in prior to our coming down to get the car so our time there wouldn't be wasted. Tom is friendly, personable and great at making what is normally a stressful transaction a more relaxed, enjoyable one. He made sure we were completely satisfied with the car and called after we took it home to make sure we knew that if there was anything we needed down the road to let him know. 100% recommend Tom as a sales consultant and Manly Honda as a place to shop for your next Honda. More

Fine service - Nice waiting area. I The man who greeted me when I pulled up to the service area was very pleasant and helpful.I Had not been there since it was remodeled so wasn't sure w The man who greeted me when I pulled up to the service area was very pleasant and helpful.I Had not been there since it was remodeled so wasn't sure where to go first. Nick, the service advisor was very helpful also. He listened to my request for specific air pressure in the tires and explained about rotating them and why it might be a good idea. My only issue was that it took 2 hours for my service. I fortunately brought a good book but it would have been helpful to know upfront how long it might take. I really appreciate the offer of a complimentary oil change - most timely!! More