Manly Honda

Recall experience The customer service was excellent. I appreciate the communication is was first class. Only feedback I have is that not all recalled parts were in and The customer service was excellent. I appreciate the communication is was first class. Only feedback I have is that not all recalled parts were in and there is no way to notify me when the parts arrive. I have to call in daily to see if parts are in. More

Superior sales staff, Excellent experience buying a Honda Hawaiian Mike walked me through the process of buying my Honda SUV from my initial inquiry on line all the way through the lending process and choice Hawaiian Mike walked me through the process of buying my Honda SUV from my initial inquiry on line all the way through the lending process and choice of SUV. He and partner Ray were extremely knowledgeable and efficient with helping me to find the right car, the best financing and made sure that I had a car to drive home while my new SUV was serviced. These two men were simply the most dedicated and courteous sales staff that I could have asked to help with buying a vehicle. I plan to rely on Manly Honda for all my family's car needs in the future. Manly has the best sales staff in Sonoma County. Both Ray and Mike spent time working with me to ensure that I was able to get the SUV that I wanted with the best financing terms offered. I will return to Manly because I know that I am sure to get professional assistance with servicing my SUV and with the purchase of any vehicle that I choose. Thank you both, Ray and Mike for making the process of buying a new car the friendly and positive experience that it was. More

Courteous and friendly The service was finished faster than they estimated and the staff was very courteous. I did hear that the time slot was overbooked which I don't appr The service was finished faster than they estimated and the staff was very courteous. I did hear that the time slot was overbooked which I don't appreciate nor did the customers who had to wait. More

Great Service Advisor I had an error come up on my 2016 Honda Pilot Elite come up day 3 of owning it, 253 original miles. I pulled up to the service department and Hirmin t I had an error come up on my 2016 Honda Pilot Elite come up day 3 of owning it, 253 original miles. I pulled up to the service department and Hirmin took great care of me. He understood my frustration on the purchase of a $47,000 car 3 days earlier and already with an error code. He put me in a loaner and told me that he would do everything in his power to make sure my car was fixed the next day. I reached out to Sean via text message and he responded quickly and was at the service department to help understand wast the issue was, and he too made me feel at ease and said to not worry, they would get things worked out and fixed. My car was ready the next day and I was back on the road. Hirmin and Sean stepped up and took care of me. Very professianl and I even was able to me the technician that worked on my car, I believe his name was Thomas, he told me everything he had done and that I should be good to go. Thanks again guys. More

Satisfied Received a phone call bsck from Nick, and he was very positive. Told me that my car was going to get fixed and didn't scare me away with a big price I Received a phone call bsck from Nick, and he was very positive. Told me that my car was going to get fixed and didn't scare me away with a big price I would be having to pay. He knew exactly what I was experiencing with my car. It felt good that I was going to be taking my car into good hands. And that he wasn't just trying to make a sale off of me. Manly was really kind and provided me with a shuttle to school. Everything was fast and very thorough. Their staff was very kind to all of their customers. More

Great service, super staff! I recently had our 2014 Pilot in for a routine oil change and tire repair. Bill Petty was the service representative and did a superb job! I recently had our 2014 Pilot in for a routine oil change and tire repair. Bill Petty was the service representative and did a superb job! More

LOF and low tire I brought my new 2016 Honda Civic in for its first LOF and also had a low tire issue. The service guy found that I had a nail in my tire so they were I brought my new 2016 Honda Civic in for its first LOF and also had a low tire issue. The service guy found that I had a nail in my tire so they were helpful in discovering that for me as I was about to go on a long trip.. Service and staff were very polite and helpful. More

Great experience buying a new Honda I bought a new Honda Fit over the weekend, and had a very nice experience. My sales person was Neil Stanley, and he was great. Super nice person, and I bought a new Honda Fit over the weekend, and had a very nice experience. My sales person was Neil Stanley, and he was great. Super nice person, and I appreciated that it was a straightforward, low-stress transaction that netted me the car I wanted at a price I can manage. I care about the reliability of my vehicle but not so much spending a lot of time or energy procuring that vehicle! I think Neil could tell. :) Buying a car is a lengthy experience, but Neil shepherded the process, always keeping things moving and keeping me updated, even finding a way to reduce the amount of time waiting to see the finance person. I'd been thinking about this car for a year before buying, dreading visiting the dealership, but Neil made it painless. More

excellent customer service and knowledgable and honest stated above, I felt they were looking out for my best interest. I also enjoyed that they seemed to enjoy their job. I don't like the idea that I stated above, I felt they were looking out for my best interest. I also enjoyed that they seemed to enjoy their job. I don't like the idea that I am required to enter something in this box! More

Long But Good. While the experience was long at nearly seven hours, my salesman Thomas Larson was happy and pleasant, well informed, courteous, and eager to answer a While the experience was long at nearly seven hours, my salesman Thomas Larson was happy and pleasant, well informed, courteous, and eager to answer any questions I might have. I also appreciated that Thomas had the car detailed as it had about 180 miles of use from test drives. I did feel a bit pressured to buy the Zurich Shield policy by the finance manager, Dave Sambad. I had been there for about five hours by then and was worried about all the potential problems I could have with the vehicle and I was too quick to sign. Still, it was the best experience I have ever had at a car dealer. More