Back

Manly Honda - Service Center

Santa Rosa, CA

4.6
7,684 Reviews

7,684 Reviews of Manly Honda - Service Center

Sort by
December 27, 2022

Mario is always super professional and very helpful. He explains in detail everything so I know how to make a decision. He lets me know what needs to be addressed at a future visit as well. I highly rec More

by CHEYANNEBEASLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vazquez
December 27, 2022

Shyla has been very transparent about what services my vehicle needs. Anything she is my service advisor she tells me what other services my vehicle needs. More

by CYROUS1354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shyla Saxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2022

Service was as always---excellent. Capable, friendly people make a big difference. An excellent loaner car for the repair period helped. More

by JPULCHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Comini
December 26, 2022

Polite and professional. I was greeted as soon as I arrived, and they explain the whole process. It was a quick and easy trip! More

by EMILIEH1939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vazquez
December 26, 2022

Great service. Quick and easy decision to buy a vehicle here. Hector was fantastic and very friendly. More

by AUSTINMCDONALD9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adolfo Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector Ramirez
December 26, 2022

I'm getting mixed results in my visits. Most lately, I brought my Civic in for an oil change and replacement of six dashboard bulbs. After more than two hours, Lucia told me that the bulb More

by Honda Hybrid Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Krupinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucia Chavez Lopez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Vazquez
Dec 27, 2022 -

Manly Honda responded

Hi Honda Hybrid Guy, Thank you for choosing Manly Honda for all your service needs. Apologies that we did not listen carefully to then be able to document all your service visit concerns. I will review with Lucia some best practices to improve the documentation of the service visit. She is new and still learning. Glad you recognized some of the veteran service advisors are still with us, and (Dave) is back. Lovely to hear your most recent service visit with Mario went well! Can I please get your phone number or six-digit work order to reference your most recent service visit? Look for to hearing from you. Jose Rocha Jr 707. 535. 1163 or jrocha@manlyauto.com Service Drive Manager

Dec 28, 2022 -

Honda Hybrid Guy responded

My phone number is 707-235-9060.

Jan 05, 2023 -

Manly Honda responded

Hi, I hope your most recent service visit exceeded expectations. I would love to hear how it went. Our goal is to give our guests a five-star experience every time.! So I genuinely hope we can earn a five-star review after your most recent service visit! Happy New Year Your Manly Honda Service Team

December 26, 2022

Great customer services, they are very transparent about what services your vehicle needs, iam satisfy. More

by CYROUS1354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shyla Saxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2022

Excellent customer services, Shyla was very transparent about what was going on with my vehicle , iam very satisfy. More

by CYROUS1354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shyla Saxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2022

The total service was achieved by phone with continuous updates by the service the technician over a two day period. More

by MLDJLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Henderson
December 23, 2022

Everything was ok. Except the technician forgot to reset the oil life. That is not difficult I did myself. But I think it’s important to continue the oil change sequenc More

by Ivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shyla Saxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
120
...