Manly Honda - Service Center

Let me start by saying that I have purchased my past two Honda's there. My 2016 was brand new when I purchased it and have brought it in for every single service to Manly. Up until about 3-4 times ago, Honda's there. My 2016 was brand new when I purchased it and have brought it in for every single service to Manly. Up until about 3-4 times ago, I have had decent service there, that is why I continued to bring my car in. Especially after the renovation of the service department, I was very surprised that the customer service was improved and that service had taken a turn for the better. I would bring my car in and have the mats vacuumed, and my car would be washed. The advisors were more knowledgeable and would explain the services before and after and answer all of my random questions. It was going so well that I even convinced people to bring their cars back after they have had bad experiences there, which was a LOT of friends and family. I will no longer bring my car in after the experience that I had Friday. It was so awful. This was a $1,000 service and I am so disappointed that I spent my money there. The service advisor was horrible. Since my service was so expensive, I asked for a car wash. She looked me in the eye and said that there was no car wash. Then she said the car wash was a piece of crap and that it was broken. Then the service lady next to her offered her customer a complimentary wash. UM, what?!?! So I told her what I heard, she said "Fine, we will wash your car". I knew there was a brand new car wash there that was recently installed, I knew she was lying. I rented a car and drove home. Usually I receive texts throughout the day. I heard nothing from her. I called and she didn't answer, I texted and she finally answered. When I got there she started talking about her personal problems and was not into telling me what just took place with my car, a thousand dollar service!!!!! So unprofessional. Usually the advisor (if a good one) will go down the list and tell me all the things that they did and all of the services that I might need going forward. She said nothing. I asked her if she knew who I could ask about the rubber around my windows as they are deteriorating, she said "I don't know". Long story short. I am done with Manly. I cannot continue to spend my hard earned money to be treated the way I have been. There is no excuse for these advisors to not spend the time with the customers and explain what is happening. These past 3 advisors have had no knowledge of cars at all it seemed like. It was going so well for a while. I am so disappointed that the service department again has gone back downhill. It's stressful enough for car appointments and then being let down every time is even worse. Above is the email that I sent to the Service Manager....Needless to say nothing happened. I'd like to say that I am surprised....Nope. I will be buying else ware, and getting my Honda service else ware. More

Everyone who works at Manly, Sales to Service, are Brand builders. They respect Customers and to their very Best to make Customers feel served with Passion and Purpose. builders. They respect Customers and to their very Best to make Customers feel served with Passion and Purpose. More

Staff was friendly and helpful. My advisor was honest and on top of everything. He told me the time my car was gonna be done by and it was done before which I really appreciate My advisor was honest and on top of everything. He told me the time my car was gonna be done by and it was done before which I really appreciate More

From the sales to the service department, I've never had such great service from an auto dealer before. I brought my Civic in for it's first service and it was wrapped up when the said it would be, and they such great service from an auto dealer before. I brought my Civic in for it's first service and it was wrapped up when the said it would be, and they even washed it. I'll be bringing it back for its future care as well. More

Super helpful staff and they were all very nice as well. Thank you so much! Thank you so much! More

The service writer listened to our situation and tried to get my vehicle in by days end. They were extremely busy so it was understandable that they could not look at it that day after all. get my vehicle in by days end. They were extremely busy so it was understandable that they could not look at it that day after all. More

Always very helpful and do not try to give you anything you don't need. you don't need. More

Polite service, timely. Good explanations of needed services. Fair pricing. A heads up of detected upcoming problems. Good explanations of needed services. Fair pricing. A heads up of detected upcoming problems. More