Back

Manly Honda - Service Center

Santa Rosa, CA

4.6
7,703 Reviews

7,703 Reviews of Manly Honda - Service Center

Sort by
January 14, 2024

Diagnosed electrical problem quickly. Finished service on time. Only issue I have is my battery drained due to aftermarket tracking device installed by dealership - which I didn't ask for More

by CTAMO
Recommend Dealer
Yes
Employees Worked With
Dave Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Ashby
January 13, 2024

My Honda Sport Touring Hatchback ? ? was supposed to be fixed before the end of the end of 2023 and I was supposed to get a phone call from customer service. No one called back. Few day More

by INFO92
Recommend Dealer
No
Employees Worked With
Amy Carpenter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Carpenter
January 13, 2024

Needs better communication Better communication about what my car needs before I am told it's ready, so I can make the decision as to whether I want to get the additional items fixed the same day More

by MSIYAM.LCSW
Recommend Dealer
Yes
Employees Worked With
Amy Carpenter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Carpenter
January 13, 2024

I wasn't happy that my aluminum splash shield was bent and buckled and started dragging. When I removed it, it had only three fasteners instead of seven. This was about 3500 miles after my previous servic More

by MC.INTOSHR54
Recommend Dealer
Yes
Employees Worked With
John Lorence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Lorence
January 13, 2024

It was efficient. It was well done. The service representative was very helpful. I was pleased More

by BAUMANWELLNESS
Recommend Dealer
Yes
January 13, 2024

Service was done timely, didn't mind waiting. Waiting area was clean and comfortable. Wish they had weekend hours for service More

by CAVILES0
Recommend Dealer
Yes
Employees Worked With
John Lorence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Lorence
January 13, 2024

Good good attention, service and respect for people. .. and a wide variety of vehicles and quality More

by ALFREDOMENDOZACH9
Recommend Dealer
Yes
Employees Worked With
Hugo Mendez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugo Mendez
January 13, 2024

Hi. My score got my last visit would be 1. I brought my car in because I had a p try oven with an intermittent problem with my car starting. They could n More

by LINDYANDSCOTT85
Recommend Dealer
No
Employees Worked With
Jordan Rheude, Jordan Rheude
January 13, 2024

Everything I come in, the services reps are very professional and curtious. Lucia has helped me twice now, and I appreciate how patient and thorough she has been. She is very pleasant More

by Desiree V.
Recommend Dealer
Yes
Employees Worked With
Carlos Martinez, Carlos Martinez
January 13, 2024

Given poor information about how long for repairs and delays in repair start no loaner car available and creating problems with ability to drive to work and home. More

by JERRYPACIFICPLACE
Recommend Dealer
No
Employees Worked With
Carlos Martinez, Carlos Martinez
Jan 15, 2024 -

Manly Honda responded

Hi JERRYPACIFICPLACE, Apologies on behalf of manly Honda for not creating an excellent experience. Can I please get the phone number we have your service profile set up with? My name is Jose Rocha customer experience manager, I would like to connect with you to learn more about what happened and how we can improve. I can be reached at 707-535-1163 or jrocha@manlyauto.com. Thank you for being the best part of Manly Honda! Until next time

...
35
...