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7,675 Reviews of Manly Honda - Service Center
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January 18, 2021
We have had good experiences buying our Hondas and with getting them serviced at Manly. Given the social distancing necessary it was nice to have a quick check in for the service and not have to go insid getting them serviced at Manly. Given the social distancing necessary it was nice to have a quick check in for the service and not have to go inside. Glad to see everyone wearing masks. More
by ANGUSLATTA
Verified CustomerEmployees Worked With
Mike Helmke
January 18, 2021
The Honda Service Center was awesome! They kept me infomed the whole time my car was being serviced. Excellent serice! Thank you Manly Honda for being so kind! infomed the whole time my car was being serviced. Excellent serice! Thank you Manly Honda for being so kind! More
by DGHIRINGHELLI
Employees Worked With
Shawn Matteoli
January 18, 2021
Called to bring my Honda for a recall.Excellent to make Called to bring my Honda for a recall. Excellent to make an appointment, really liked given a rental car. Jose Rocha was excellent. Very good exper Called to bring my Honda for a recall. Excellent to make an appointment, really liked given a rental car. Jose Rocha was excellent. Very good experience. Will return to have my Honda Ilot serviced. Denise Rice excellent getting me in a rental car. More
by joyzee4
January 17, 2021
I've had the worst experience with Manly Honda in santa rosa. I took my car to get an oil change last week. I was told I had a bad belt and I told them I also hear a noise under the car since I bought th rosa. I took my car to get an oil change last week. I was told I had a bad belt and I told them I also hear a noise under the car since I bought the car on 11/29/2020. Once everything was checked I was told that it would be taken care of on behalf of Honda. They ordered the parts and scheduled me to come back and drop my car off on Friday 01/15/21 at 7:30. I came on time to my appointment, dropped my car off at 7:30am and Honda had my car pass 3pm. I received a call to come pick my car and was told the was fee for the services they did. Confused because I was told something completely different last week and when dropping off my car. That's why Honda had ordered the parts last week. The person who called me was Gary from used sales department. He said that wasn't correct and to please come down to bring back the loaner Honda had given me. Mind you I didn't put more than 3 miles on that vehicle. When arriving to the service department I returned the loaner and was told I needed to walk on the other side of Honda because my car was not there. When arriving to the used sales building I was told by Gary my car was not there it was on the other side where I was just at. He said wait and he will return with my car. When Gary returned he told me everything was done and he would need to speak to Michael the gentleman who sold me my car and who also said last week Honda was taking car of my vehicle so it was safe for me to drive. Gary told me he was wrong. Him and Michael would need to go the "big guy" boss and someone would be getting in trouble because none of the work on my car should have been done without payment from me. Gary said he would figure it and call me Monday. He was very unprofessional and spoke to me as if I did not matter. I was very embarrassed when leaving Manly Honda. I have never felt this way EVER! Today, Saturday 01/16/2021 I received another call from Gary and he went over costs with me regarding the belt and the under plastic thing under my car. He told me the belt could be done due to safety issue but the plastic thing under my car that was rattling would not be something Manly Honda would take care of. He said I can bring my car in to get these things done. I asked him didn't you guys already fix this? Why was I told I needed to pay on Friday when you called me to pick up my car? And why did you have my car all day? It just doesn't make any sense. He said no, he stopped everything because it wasn't approved in the first place and if I want this done I would need to make another appointment. I was completely disappointed with Gary and Honda. Why waste my time? I work Monday-Thursday in Vacaville ca. I drive all week and live now in Santa Rosa. This whole experience has been completely awful. No one knows nothing! And I regret giving Manly Honda in Santa Rosa any of my business. I choose to get a use car to commute to work. I have a Cadillac CTS I drive when I'm not commuting and I've never dealt with such incompetence in my life. I gave Gary one star but would really like to give him a zero for how unprofessional he was with me. More
by ANGELICAMQUIROZ
Employees Worked With
January 17, 2021
Clean and friendly and professional. Very conscientious of the COVID and regulations related to it. Service appointment was easy to get and the service itself didn’t take long. of the COVID and regulations related to it. Service appointment was easy to get and the service itself didn’t take long. More
by KCOLIVO
Employees Worked With
January 17, 2021
Everything went great! Car was done quickly, and when I needed to pick it up late everyone was accommodating and helpful. Thank you Jesus for your service! needed to pick it up late everyone was accommodating and helpful. Thank you Jesus for your service! More
by SHANNONKEIF15
Employees Worked With
Jesus Jimenez
January 17, 2021
Jesus was very professional. He treated me and my problem well. It was an all-day fix but, glad it is done. Can't say enough about Greg (sales), Gary (Mgr. used car sales) and Jesus. All very caring people. well. It was an all-day fix but, glad it is done. Can't say enough about Greg (sales), Gary (Mgr. used car sales) and Jesus. All very caring people. More
by RADICALSUE
Employees Worked With
Gregory Morelos, Jesus Jimenez
January 17, 2021
We have been coming to Manly Honda in Santa Rosa since 1983 for both purchase and service. Purchase has always been fair (we have purchased six autos from Manly) and service has always been reliable. 1983 for both purchase and service. Purchase has always been fair (we have purchased six autos from Manly) and service has always been reliable. More
by johnsenr
Employees Worked With
Bill Robertson
January 16, 2021
excellent and friendly service i can't complain thanks for all you all do the best deaer in town my car is happy and im too for all you all do the best deaer in town my car is happy and im too More
by GRUMPYHULK73
Employees Worked With
Other Employees :
Bill Robertson, Ron Timms, Jesus Jimenez, América Arciga Quiroz, Shawn Matteoli
January 15, 2021
Shawn was friendly and super helpful! Took time to answer question after question and make sure I understood. Best service at the dealership I have had so far! question after question and make sure I understood. Best service at the dealership I have had so far! More
by Rachael
