Manly Honda - Service Center

The service waiting lounge is pleasant, especially with cookies, treats and specialty coffee machine. The wait period to get the vehicle in the system can be a bit frustrating. Even when arriving on time cookies, treats and specialty coffee machine. The wait period to get the vehicle in the system can be a bit frustrating. Even when arriving on time for an appointment, there can be quite a wait time to talk with a service rep. The service rep I was assigned to, Jose, was knowledgeable and quickly researched my extended warranty coverage. More

Second time was as good as the first This was my second time coming here. I waited for my car to be serviced inside. They had a great waiting area, offering free WiFi and drinks. Mark was This was my second time coming here. I waited for my car to be serviced inside. They had a great waiting area, offering free WiFi and drinks. Mark was a great service rep. I was prepared to be there quite a while, but my car was done early. Prices were fair. They even washed my car when all was done. I will be returning! More

Great customer service Customer service is always great when i get my car serviced at this location. This last time i had engine problems after getting my car out of auto bo Customer service is always great when i get my car serviced at this location. This last time i had engine problems after getting my car out of auto body shop. Jose was understanding of my time and was very helpful. He kept me posted through out the entire time my car was being serviced. I adore Denise she has a great personality and Jen was fun to work with :) Thanks guys for being amazing i do share the type of customer service experience with my work since its hard to get that now days. :) More

Customer service was great, my car wouldn’t start took it in without an appointment, the service advisor helped me right away. My car was taken care of and got it at the specified time I was told and was on in without an appointment, the service advisor helped me right away. My car was taken care of and got it at the specified time I was told and was on my way More

Fast and friendly service. I hadn’t even picked out my seat in the waiting room before I was taken to my service agent! Andrew was informative as well as attuned to my needs. I I hadn’t even picked out my seat in the waiting room before I was taken to my service agent! Andrew was informative as well as attuned to my needs. I was impressed with the fact that Manly provided an Uber for me while my airbags were being replaced. I love my 2001 Honda! Thank you for making this visit enjoyable! More

Manly Honda in Santa Rosa, CA has done all the service for my Honda Civic for the past 17 years, and before last week, I never had any complaints. This all changed when my car overheated on the highway an for my Honda Civic for the past 17 years, and before last week, I never had any complaints. This all changed when my car overheated on the highway and I had to have my car towed 72 miles to Manly. My usual service advisor was out, so Mark Winkler helped me instead. Mark called me a few hours after receiving my car and said that my head gasket had blown. When I asked him how much it would cost, he said around $3200! Of course, this seemed very high, as I had an estimate from Manly two months ago for $1600 when there was a potential of having to replace the head gasket due to getting a new radiator. I asked Mark for a written quote from the computer system like I had previously received from Manly for other service, but he said he didn’t have access to the same system. I later texted him and asked for at least a texted quote so I would have something in writing, and he finally replied back with “headgasket replacement $1790.00, thermostat replacement $190, send head to machine shop $1000.00 to 1100.00, plus diag $175”. I texted him back that I knew this was too high based on what I had been quoted two months previously, and asked for a revised quote or I would stop having my car serviced at Manly. The next morning, I called around to different repair shops and received various quotes. I got $1500 and $1938 from two local independent mechanics and Honda in Napa quoted around $2000. At this point since Mark refused to lower the quote, I had my car towed away from Manly Honda and to the mechanic who gave me the $1500 quote. While I was there to pick up my car, Mark tried to justify his price by saying the machine shop they use has serviced thousands of cars (meaning they know what they are doing?) and was also used by Marin Honda, and the $1000-$1100 was their charge. So, I reached out to Marin Honda, and was quoted $1600 (including the thermostat) and $150 to $200 for the machine shop – the same one Manly was going to send it to! Amazing how the same shop charges both $150-200 and $1000-1100 for the same thing! At least the story ends well, I got my car back from the local mechanic two days later with a total price of $1575 and my car is now running great. The part that upsets me the most is that Manly tried to take advantage of my situation thinking that they would either get to overcharge me for the service or get a new car sale if I didn’t want to pay their crazy high service price. However, it backfired – I will now never have my car serviced there again and will make a definite point to NOT buy my next Honda from Manly. I hope by telling my story, it will save somebody in the future some stress and money. More

Very informative and friendly. Jennifer was very helpful getting the right rental. She suggested I chose a car that I might be interested in owning. getting the right rental. She suggested I chose a car that I might be interested in owning. More

Miracle Deal I walked in for a service for my 2018 Civic lease and walked out with a 2020 Civic lease for $75.00 less a month. I walked in for a service for my 2018 Civic lease and walked out with a 2020 Civic lease for $75.00 less a month. More

I have leased and bought a car at Manley. I won't go anywhere else! The staff is great! Especially the service advisors. Jose has gone over and beyond his job description, with the extra help I needed anywhere else! The staff is great! Especially the service advisors. Jose has gone over and beyond his job description, with the extra help I needed to deal with the warranty company. I dont have to get my car serviced at Manley, but I wouldn't think of going anywhere else. More

Manly Honda Staff were extremely professional. Jose listened to my concerns regarding a nail in my tire. After my car was assessed, Jose called and explained that my tires were under warranty and it wa listened to my concerns regarding a nail in my tire. After my car was assessed, Jose called and explained that my tires were under warranty and it was advised to order a new tire. I totally trust staff judgment. Jennifer took great care of me when I was required to pick up a rental. Jennifer reviewed all the details with me and had me on my way in a timely manner. Amazing experience with everyone. More