Manly Honda - Service Center

Glad to be back I have been rehabbing a spinal cord injury and unable to drive much. My car was sitting in my garage for extended periods. My service manager knew thi I have been rehabbing a spinal cord injury and unable to drive much. My car was sitting in my garage for extended periods. My service manager knew this and took especially good care of my car. I am grateful for his consideration. More

Excellent customer service Service person, Jonathan Canseco, was courteous, informative and efficient. He kept me informed by phone as the investigation was progressing. I was g Service person, Jonathan Canseco, was courteous, informative and efficient. He kept me informed by phone as the investigation was progressing. I was glad that the technician found out the software update performed in my last visit was unsuccessful, but was not caught. The update was performed again and verified, although it did not mean to address the low idle speed issue. Service Manger, Nick Hatch, did a good job addressing my last review and following up with inviting me for this second visit; excellent customer service for both Nick and Jonathan. Despite the random low idle speed issue remained a mystery, I will certainly use Manly's service again. More

Excellent service from the service guy. I can’t recall service person’s name. Bill, Dave or Jim? But he was very knowledgeable and guided me to what I needed. I’d go back to him again. I can’t recall service person’s name. Bill, Dave or Jim? But he was very knowledgeable and guided me to what I needed. I’d go back to him again. More

informative, professional and excellent Mark Winkler provided me with all the information I needed to make an informed decision about servicing my Fit. He was courteous, knowledgeable and p Mark Winkler provided me with all the information I needed to make an informed decision about servicing my Fit. He was courteous, knowledgeable and professional and it really helped me decide which of the services I needed to have at that time. I really appreciate it. More

Outstanding Service They worked on my car much longer than I expected. – They could not get spare parts for the work for too long. However the quality of work is very goo They worked on my car much longer than I expected. – They could not get spare parts for the work for too long. However the quality of work is very good. They gave me a nice discount for the work extended time and provided a free rental car. They used Honda warranty to the maximum in order to reduce the price of an expensive work. I appreciate highly Manly Honda Services; it is a well-organized business. Communication was courteous and professional. Giovanni Ceremony is an expert who does an excellent work. More

Taking care of My car was a little past due on my warranty and my ac compressor went out on my car . And David with manly Honda helped me out he spoke with Nick the My car was a little past due on my warranty and my ac compressor went out on my car . And David with manly Honda helped me out he spoke with Nick the manager and they replaced it and I only had to pay the deductible which I’m so grateful for because it would have been a lot of money for me to pay out of pocket! And they let me have a rental car for free! Thank you manly I appreciate it! More

Promised detail They agreed to detail the used car I bought. They provided great service and did a great job on my car! It looked brand new! the scratches were hardly They agreed to detail the used car I bought. They provided great service and did a great job on my car! It looked brand new! the scratches were hardly visible and the inside was spotless. More

VERY HAPPY WITH THE WHOLE ORGANIZATION PLEASE ALLWAYS SEND YOU FRIENDS AND FAMILY TO THI DEALER FOR THE 4 SEASONS EXPERIENCE IN ALL FACETS OF THIER BUSSINESS , VERY CLEAN BATHROOMS , A SMIL PLEASE ALLWAYS SEND YOU FRIENDS AND FAMILY TO THI DEALER FOR THE 4 SEASONS EXPERIENCE IN ALL FACETS OF THIER BUSSINESS , VERY CLEAN BATHROOMS , A SMILE ON EVERYONES FACE ……..THANKYOU MANLY More

So ... call me maybe? I've been a loyal Manly customer since 2001. Much has changed in that time. A recent visit to their service department left me shaking my head. I h I've been a loyal Manly customer since 2001. Much has changed in that time. A recent visit to their service department left me shaking my head. I had a couple maintenance issues to resolve, so I phoned for an appointment. My service adviser Mr. Jose Rocha wanted to check the availability of parts and promised to phone back that day. He didn't get back to me. A week later, I phoned again to follow up, and Mr. Rocha apologized for not getting back to me promptly. At 2 pm on the day of my appointment, Mr. Rocha sent me a text saying my car would be finished by 4 pm. I made the mistake of going to the dealership without confirming. After fighting heavy traffic, I arrived after 5 pm. My car was not ready. Apologetic, Mr. Rocha simply told me "we ran out of time". I was told later that there were difficulties with the repair---these things happen. But in such circumstances, I expect the service adviser to text, phone, or e-mail me as soon as it becomes apparent that the promised time won't be met. He didn't do that. Mr. Rocha substantially discounted the repair cost to match his original estimate, even though the job turned out to be considerably more work than expected. (To charge any more would've been problematic, since I hadn't been informed about the extra work, nor was I provided with a revised estimate.) The day after I picked up my car, I received an e-mail from the Manly service manager Mr. Nicholas Hatch, urging me to contact him "If we have not earned a 5-star or excellent service rating". I phoned Mr. Hatch on Sunday and left a voicemail. It's now 5 pm on Tuesday, and he has not returned my call. I realize nobody enjoys delivering bad news, but that is one of the duties of a service adviser. Nobody enjoys listening to negative feedback, but that is one of the duties of a service manager. Over the years, I've come to trust the service advisers at Manly, including Bill Robertson. I hope this organization can pull itself together and earn my trust again. More

Amazing!!!! Jose is absolutely amazing!! He really goes above and beyond to meet his customers needs, and provide them with the best customer service! Thank you s Jose is absolutely amazing!! He really goes above and beyond to meet his customers needs, and provide them with the best customer service! Thank you so much Jose!! More