Manly Honda - Service Center

A/C repair First trip was w/ not working A/C, recharged it, filled it a/c fluid with dye, couldn't find out what was wrong. 2nd trip: hole in the condenser. Had First trip was w/ not working A/C, recharged it, filled it a/c fluid with dye, couldn't find out what was wrong. 2nd trip: hole in the condenser. Had to order part. I live 90 min. away plus waiting time. I couldn't bring it back this time for almost 2 weeks, then we had a hot spell w/o my working a/c. Third time in, they gave me a loaner car for the 3 plus hour fix to fix it with a bill of $536. They took off a bit for parts and labor, $75, but had to be charged again for the A/C fluid, refrigerant that leaked out. I could have been loaned a loaner car between visits 2 and 3 so my car would have been ready for pick up when it was fixed. They could have gotten authorization to fix the car by phone. I wasted a lot of driving, 6 trips, over and back, 9 hours of driving plus, a lot of gas and waiting time. The service manager was very polite. It is so busy there, that there is sometimes quite a wait to see the service manager. Hire more. If you call to talk to a service manager when your car is not in the shop, they rarely return your call. I have tried 4 different times in the last 6 months leaving voicemails. More

no appointment repair While visiting family in the area I experienced a problem which I considered serious and they squeezed me in and fixed the problem even on a very busy While visiting family in the area I experienced a problem which I considered serious and they squeezed me in and fixed the problem even on a very busy day. They are efficient and have an outstanding service department. Their facility is customer friendly and well run......very impressed. More

Great service technicians I have always had great service technicians at Manly. They are always friendly and courteous. Very professional. I will always use manly Honda for my I have always had great service technicians at Manly. They are always friendly and courteous. Very professional. I will always use manly Honda for my service needs. More

Excellent Service, but one issue. We had our 2013 CR-V serviced. Our service writer, Dave Ashby, was knowledgeable and helpful. All work was completed on time. Unfortunately, the pass We had our 2013 CR-V serviced. Our service writer, Dave Ashby, was knowledgeable and helpful. All work was completed on time. Unfortunately, the passenger window was left open a couple of inches and left outside on the dealer lot overnight during a substantial rainstorm. When I came to pick up the car the following morning I noticed water in the car. I spoke with Dave and he sincerely apologized. He provided me with a loner car (a new CR-V) and kept my car. He had the car interior dried and then had had it detailed inside and out, even the engine compartment. This treatment is one of the reasons we keep coming to Manly Honda (we've been loyal Honda owners since 1983). Thank you Dave! Richard and Tina Johnsen More

Service Great follow through and helpful advice. Clearly explained the service and the time allocated for it. Followed up with me personally when things were Great follow through and helpful advice. Clearly explained the service and the time allocated for it. Followed up with me personally when things were taking longer than expected. More

Honesty is the best Policy Great honest dealership. Repairs were kept to exactly what was needed. We were greatly satisfied with the service we received for our 2010 Honda. The Great honest dealership. Repairs were kept to exactly what was needed. We were greatly satisfied with the service we received for our 2010 Honda. The work was done in a timely manner and most importantly; we were not sold any repairs that were not needed. Bill was extremely friendly. As a career Ford technician, I feel confident that Manly Honda would not try to sell my wife a service for her Honda that was not needed. Thank you Manly Honda. I highly recommend this dealership for your Honda needs. More

Bill Robertson is what customer service should be! I am on a very limited income and have an older Honda Civic. I came to Manly because I like the car check that is included with the oil change. It h I am on a very limited income and have an older Honda Civic. I came to Manly because I like the car check that is included with the oil change. It helps me to feel safer and prepared. Plus, the service department, very nicely, helped me to locate coupons to be able afford the new prices for the oil change. This time the car came back from the check with a lot of items! Bill helped me to not only understand what and where was needing maintenance, but also sort out the order of importance, so I could budget and find a way to afford to care for my car as it is over 200,000 and I hope to have it for at least another 200,000. Also, as I am injured right now (broken foot and sprained knee) and cannot drive, Bill fielded a lot of phone calls with me as I struggled to get help to start bringing my car in for services; he, also, gave me tips when I arranged for AAA towing the car in and let me know when it arrived. Bill was gracious through everything and even took the time to talk with the mechanics and relay to me what was going on with my car. His level of service is what customer service should be... it was a breath of fresh air feeling my car and I mattered more than the money we would bring in (like Miracle on 34th street). Bill deserves recognition and a raise for a job very well done. BTW, the reason for a 4 in overall rating is the prices are more often than not too steep and upmarket for me. Other than that, all is really quite excellent. Thank you for listening! P.S. On the checks, I think the forms could be a little clearer on some of the details... Once, years ago, on one of the checks, I was given a green rating for my mirrors and I knew my passenger side one was broken and I was told they only check off if they are present... I was surprised... in any case it is what it was, but maybe there is a way to clarify what is a "presence check" vs. a function check like with the battery. Thanks! More

Dave Ashby is the reason I continue to have our 11 year old Honda Odyssey serviced at Manly Honda. He is honest and personable. He always tells it like it is r is the reason I continue to have our 11 year old Honda Odyssey serviced at Manly Honda. He is honest and personable. He always tells it like it is regarding repairs and issues with our Odyssey and goes out of his way to make us and other customers happy. He works so hard too. I only wish other businesses had employees like Dave who exemplify customer service consistently! More

Excellent, as usual! Fast, courteous service. Offered & accepted free loaner in lieu of shuttle. Everything was well explained. Unfortunately, the cookie bin was deplet Fast, courteous service. Offered & accepted free loaner in lieu of shuttle. Everything was well explained. Unfortunately, the cookie bin was depleted when I dropped the car off and I had to wait until I picked the car up for a cookie, Very good! More

Nice Job Awesome job; customer friendly. There was a time delay on the promised time but I received credit for that. The job was well done. I recommend manl Awesome job; customer friendly. There was a time delay on the promised time but I received credit for that. The job was well done. I recommend manly honda to everybody More