Manly Honda - Service Center

satisfactory experience '13 Accord Coupe with Maintenance Minder display B123; 51K plus miles. I had already taken care of air cleaner filer, and cabin filter which saved me '13 Accord Coupe with Maintenance Minder display B123; 51K plus miles. I had already taken care of air cleaner filer, and cabin filter which saved me some $$$. I needed those savings because brake fluid needed replacing; I also needed a new smart key. Mechanics found that a bold was missing from an exhaust manifold heat shield assembly; replaced at no cost. Shuttle service dropped me off and picked me up as advertised. All in all, a satisfactory performance. More

Easy in and out I really enjoyed working in the spacious lounge as I waited. They fit me in the same day, a few hours after I called in. I really enjoyed working in the spacious lounge as I waited. They fit me in the same day, a few hours after I called in. More

my visit I liked the toddler area. Next time I come in I will bring books for you. I am glad they come to you in the lounge area because I don't like the tal I liked the toddler area. Next time I come in I will bring books for you. I am glad they come to you in the lounge area because I don't like the tall tables, More

Great Customer Service Having my Honda serviced at Manly Honda in Santa Rosa is a pleasure. Every person I interact with is friendly, and efficient. I was especially impre Having my Honda serviced at Manly Honda in Santa Rosa is a pleasure. Every person I interact with is friendly, and efficient. I was especially impressed by Bill Robertson, my service advisor. He was very courteous, thorough, and thoughtful. He noticed that my key was breaking and had it fixed while my car was serviced. He explained all of my options in a way that I could understand. I felt like he genuinely enjoyed helping me and that providing an enjoyable customer experience was a pleasure for him in general. I love that they vacuum my car each time, too! More

Recall and Transmission Service What I love most about my service that day was the helpfulness and courtesy of my advisor, David Ashby. I called about a transmission light-on problem What I love most about my service that day was the helpfulness and courtesy of my advisor, David Ashby. I called about a transmission light-on problem and was able to get me in the same day. He was helpful and friendly and made sure my car needs were taken care of; I even got a loaner car. Despite a five star service from my advisor, I drove away with a broken glove compartment from the recall of airbags service. Hopefully, that too will get addressed on a second trip back. I know this was an oversight and no fault of anyone. It was a busy week and everyone had been working hard. I didn't see the defect until I got home that night. My boyfriend who also got a recall service done for airbags had the same thing happen to his glove compartment. Maybe the technicians could do a final run to make sure everything is in working condition before the vehicle gets returned to the customer. All in all, I've always been happy with Manly Honda and I highly recommend taking your car to this dealership. Somphet P More

Regular Maintenance My Car was due for maintenance so I scheduled an appointment online. I have been to this service center a few times before and each time has been a pl My Car was due for maintenance so I scheduled an appointment online. I have been to this service center a few times before and each time has been a pleasant experience, including this one. Given how busy they were, the service was completed in a timely fashion. More

Great experience! I had a great experience at Manly Honda in the service department. Bill went out of his way to make everything easy. He offered to get a rental car so I had a great experience at Manly Honda in the service department. Bill went out of his way to make everything easy. He offered to get a rental car so that I would not have to sit around the shop (I live too far away for the shuttle). He gave me updates about my car. When the mechanic found another issue, Bill discounted the additional repair price. Thanks! More

Great service Best dealership I've been to. The service team is great! Jess Prestidge is very professional and personable. I've never been disappointed with the cus Best dealership I've been to. The service team is great! Jess Prestidge is very professional and personable. I've never been disappointed with the customer service that I receive.... and the maintenance that the mechanics do on all my vehicles have never had any issues. I always enjoy going to Manly Honda--never a bad experience! Thanks Jess! More

Best experience ever Hello Manly Honda Dealership, Back in 2006, I purchased a 2007 Honda Civic from you. Honda had a moon roof installed prior to my taking possession. Hello Manly Honda Dealership, Back in 2006, I purchased a 2007 Honda Civic from you. Honda had a moon roof installed prior to my taking possession. I loved my car! I knew all service appointments would be a positive experience and my car never went anywhere but to you. Then on October 15th the entire moon roof and cover exploded out of the car as I was driving 55 mph down Hwy 12. It was like an explosion and scared the you know what. Why do you need to know this? On October 20th I had an appointment for a recall and my insurance agent suggested I speak with your Sales Manager regarding my car. I had already spent most of that week working with the insurance company and various body shops with no help at all. With no moon roof, there was no way to lock the car or to stay dry. From the moment I entered your facility, I was treated with the up most respect and understanding. Here are the people who deserve a huge shout out: Mandi Sumner - she kept checking on me to be sure I had enough coffee, water and cookies. She also made sure that no one forgot that I was there. Also, she had remembered my name from a visit there the week before. I noticed that she made sure all your waiting customers were well taken care of. She is a wonderful asset to your organization. I have already told my friends about the care and respect shown by her from the moment you walk in to the time you leave. Paul Ciardiello - he listened to what happened and was very honest in at that moment, didn't know what he could do but made sure I knew something would happen to make this right for me. In front of me, he called different people to see about installing a new moon roof and based on changes found it was not possible. He spent a lot of time with me and kept reassuring me that Honda would me this situation right by me and would be done on that day. The determination was Honda would purchase my car for a very fair value and help get me into something I could afford and was very safe. I really appreciated his concern for me. As he had a meeting he had to attend, he passed me off to Sean Lumibo. Paul explained everything to Sean so i would not need to go over everything again. Again Paul is a huge asset. Sean Lumibao - he started off expressing concern for me and my freaky situation. I really appreciated his concern - made me feel really valued and that he was going to figure out what was the very best for me. As I loved my Honda Civic, we only looked at Honda Civics although he did ask if I wanted to look at other models. He showed me some nice used cars, explained what the payment would be. Since most were more than I could comfortably afford, he suggested we use the buy-up program and I lease a 2016 model. He made sure I understood everything regarding a lease. Then he took me out to show what was available. Once he showed me the Blue 2016 Honda Civic, it was all over. Sean spent a very long time explaining all the features which I really appreciated. Then we went back inside for the paperwork process. Sean made the process very painless and was very concerned to be sure I understood and had no questions. Once he finished his part, he took me to the next person. Beejan Roohian - great person! he went over the paperwork, explained how he would get the title transferred, explained what I needed to do such as notify my insurance agent of the change of cars, explained about the license and went out of his way to be sure I totally understood everything regarding the transaction. Requested I bring in my pink slip when I could but within the next several day (took it in today). I have never understood everything regarding a car transaction as I did with Beejan. He had total respect for me and the questions I asked. Today I went back in to provide the pink slip. I was met by a nice lady who escorted me to Beejan. He remembered my name and asked how the car was working. Since I had a few more questions, he contacted Sean who came right up. While I was waiting for Sean, Mandi greeted me by name and let me know she had just taken a fresh batch of cookies out. It was like visiting a very good friend's home. Sean went over all my questions as if he had all the time in the world. Each one of these individuals looked me directly in the eyes, smiled and assured me that everything would be made right before I left. I have already told several of my friends regarding the extremely high level of service I received. I will always recommend Manly Honda as I can not say enough good things about my most recent experience. If this was a number survey, each and every person would receive a 10 to every question. By the way, I am 70 years old so to receive the type of respect I did especially regarding my technical questions was wonderful! I look forward to continued business with Manly Honda. Bonuses are due these 4 people!!! Thank you, A very happy Manly customer, Susan Hanks More

Manly Fixed my Hands Free Link My hands free link went out on my 2015 Honda and they had it fixed in 2 days. Now I can call people and listen to Pandora. My hands free link went out on my 2015 Honda and they had it fixed in 2 days. Now I can call people and listen to Pandora. More