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Manly Honda - Service Center

Santa Rosa, CA

4.6
7,671 Reviews
Call Service Center (707) 542-5377

7,671 Reviews of Manly Honda - Service Center

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June 07, 2023

I did receive a previous oil change from a different then was charged another oil change at the dealer. I did go back and mention and was promise to not be charged for this because of the circumstance of the More

by anneliesefleming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vazquez
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June 07, 2023

Never any surprises with Manly Honda! dave is upfront and delivers on what he promises. More

by BETH B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 07, 2023

Waited 3 hours for an oil change and brake fluid change. When advised to change air filter, I had to wait an additional 1.5 hours! I have requested a car wash upon registration. The gal who took my car forg More

by Littlerest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy Carpenter
3.0
This rating includes all reviews, with more weight given to recent reviews.
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June 07, 2023

They are always great to deal with. Very pleasant and cheerful employees. I will always buy our Honda's from Manly. More

by Vic Guerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Pardue
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June 07, 2023

My old Oddedsey is doing well for its age. I appreciate the honesty of Manly. Just needed fluids changed. More

by Fairy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Pardue
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June 07, 2023

Lori was very helpful and friendly! She helped me figure out all my options and the team got my car diagnosed and repaired in a super timely manner. More

by emily.g.george
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Comini
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June 07, 2023

Very helpful when getting a repair or oil change. Very helpful linking coupons to job being performed. Nice waiting area. More

by JEANINEMORSE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iman Nielson
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June 07, 2023

Bad costumer service doesn’t respect the appoinment hour, they have perfil costumer preferences and they have lack of costumer attention More

by gabriel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Rocha Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2023 -

Manly Honda responded

Hola Mauricio González Gabriel; gracias por tomarse el tiempo y enviar comentarios y compartir su experiencia de servicio con nosotros. Lamento mucho que no cumplimos o superamos sus expectativas. Lo siento, te sientes así; nos esforzamos por mejorar cada experiencia de servicio. Primero, no tenemos citas; programamos horarios para el check-in de nuestros huéspedes. Y se le hizo plenamente consciente del proceso en su caso. Está regresando para reemplazar piezas y calibrar sistemas. Eras muy consciente del tiempo necesario, y seguías diciendo que esto debería tomar unos minutos y te dijiste que necesitaríamos hasta cinco horas. Su situación es especial; usted tiene un alcoholímetro de interbloqueo instalado en su automóvil que aparentemente no se puede apagar durante períodos mientras recibe servicio y requiere que lo sople cada 10 minutos mientras el vehículo está funcionando, eso es un gran inconveniente para nuestro técnico y para usted, pero Le dimos la bienvenida con el establecimiento de las expectativas adecuadas y le dimos lo mejor. Te he ayudado personalmente y he tenido innumerables encuentros, en su mayoría positivos. Siempre te he tratado con el mayor respeto e integridad. Hago mi mejor esfuerzo para explicar el "PROCESO", para que ambos ganemos. Como saben, está programado para el viernes nuevamente a la 1 p.m. para intentar todo esto nuevamente. Tendrás que presentarte durante todo el proceso. Hasta la proxima vez José Rocha Jr.

Jun 08, 2023 -

Manly Honda responded

Tienes un check-in programado para las 13:00 horas de este viernes 9. Necesitaremos tu regalo de principio a fin del proceso para soplar en el alcoholímetro para evitar demoras en el proceso de reparación. ¡Gracias por ser la mejor parte de Manly Honda! Su equipo de servicio Manly Honda.

June 07, 2023

A good dealership with friendly, knowledgeable people. Prices were less than competitors who added thousands over msrp. More

by KARL.HESTERBERG1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rocha Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Manly Honda responded

KARL.HESTERBERG1, Thank you for taking the time to share feedback! We value you and your business! Glad to hear the good news. We look forward to your service visits and long-lasting relationship. Thank you for being the best part of Manly Honda! Your Manly Honda Service and Sales Teams

June 07, 2023

Great and fast service. She responded very fast to response to any questions. Very kind! More

by Marisol Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rocha Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shyla Saxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Vazquez
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Jun 07, 2023 -

Manly Honda responded

Marisol Rodriguez, We here at Manly appreciate you and your business. Thank you for sharing your recent service visit experience. Until next time. Your Manly Honda Service Team!

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