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Manly Honda - Service Center

Santa Rosa, CA

4.6
7,764 Reviews

7,764 Reviews of Manly Honda - Service Center

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June 07, 2023

Very helpful when getting a repair or oil change. Very helpful linking coupons to job being performed. Nice waiting area. More

by JEANINEMORSE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iman Nielson
June 07, 2023

Great service at manly Honda great employees it’s always nice to take my Honda for service More

by JBR12377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucia Chavez Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

Everyone was very helpful and professional and Lorena made the process of car buying easy and positive! More

by JENNYGH07
Recommend Dealer
Yes
Employees Worked With
Lorena Ortiz
June 07, 2023

I did receive a previous oil change from a different then was charged another oil change at the dealer. I did go back and mention and was promise to not be charged for this because of the circumstance of the More

by anneliesefleming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vazquez
June 07, 2023

He was very friendly and professional. I liked that he let me know everything going on with my vehicle in a timely manner, and all the information he provided to me with I’m completely sat More

by alma.r.Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vazquez
June 07, 2023

Customer service oriented. Well prepared and educated to the auto topics. Well organized and able to anticipate customer needs and fulfilling the next step. Dr. K. More

by SANDY.KOLOSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Comini, Rebekah Jones
June 07, 2023

Waited 3 hours for an oil change and brake fluid change. When advised to change air filter, I had to wait an additional 1.5 hours! I have requested a car wash upon registration. The gal who took my car forg More

by Littlerest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy Carpenter
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

My service advisor was rude and took forever to get me checked out. She let at least 3 people that came after me leave before I did and my car was sitting there finished. I didn't have my pay for my servi More

by Sophia Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Lumibao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Carpenter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Ashby, Nicole Marden, Paul Remollino
June 07, 2023

Never any surprises with Manly Honda! dave is upfront and delivers on what he promises. More

by BETH B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Ashby
June 07, 2023

Bad costumer service doesn’t respect the appoinment hour, they have perfil costumer preferences and they have lack of costumer attention More

by gabriel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Rocha Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Manly Honda responded

Hola Mauricio González Gabriel; gracias por tomarse el tiempo y enviar comentarios y compartir su experiencia de servicio con nosotros. Lamento mucho que no cumplimos o superamos sus expectativas. Lo siento, te sientes así; nos esforzamos por mejorar cada experiencia de servicio. Primero, no tenemos citas; programamos horarios para el check-in de nuestros huéspedes. Y se le hizo plenamente consciente del proceso en su caso. Está regresando para reemplazar piezas y calibrar sistemas. Eras muy consciente del tiempo necesario, y seguías diciendo que esto debería tomar unos minutos y te dijiste que necesitaríamos hasta cinco horas. Su situación es especial; usted tiene un alcoholímetro de interbloqueo instalado en su automóvil que aparentemente no se puede apagar durante períodos mientras recibe servicio y requiere que lo sople cada 10 minutos mientras el vehículo está funcionando, eso es un gran inconveniente para nuestro técnico y para usted, pero Le dimos la bienvenida con el establecimiento de las expectativas adecuadas y le dimos lo mejor. Te he ayudado personalmente y he tenido innumerables encuentros, en su mayoría positivos. Siempre te he tratado con el mayor respeto e integridad. Hago mi mejor esfuerzo para explicar el "PROCESO", para que ambos ganemos. Como saben, está programado para el viernes nuevamente a la 1 p.m. para intentar todo esto nuevamente. Tendrás que presentarte durante todo el proceso. Hasta la proxima vez José Rocha Jr.

Jun 08, 2023 -

Manly Honda responded

Tienes un check-in programado para las 13:00 horas de este viernes 9. Necesitaremos tu regalo de principio a fin del proceso para soplar en el alcoholímetro para evitar demoras en el proceso de reparación. ¡Gracias por ser la mejor parte de Manly Honda! Su equipo de servicio Manly Honda.

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