Maple Hill Auto Group

Poor service manager Dropped in to have a fuel filter replaced. Was told that was a "Service Express" item and there was a 2.5 hour wait. I asked if I could make an appoin Dropped in to have a fuel filter replaced. Was told that was a "Service Express" item and there was a 2.5 hour wait. I asked if I could make an appointment to have it done and was told no appointments for that kind of service and that I would have to wait or come at another time in hope the wait time was less. I'll be going to Tuffy's from now on where I can schedule an appointment and get the standard services done for 30% of the price charged here. I did talk with the service manager Steve, who didn't really care how much of an inconvenience this was. Told me that was our policy. Why? because that's our policy. Okay, so I won't be going back there again. More

straight forward This is my 3rd Sonata and I love the straight forward no nonsense, get in and out. The don't try to sell you something you don't want, and don't push This is my 3rd Sonata and I love the straight forward no nonsense, get in and out. The don't try to sell you something you don't want, and don't push when you need a minute to think. Will return. More

Awesome! Phil was awesome to work with. I've leased 4 cars from Maple Hill, 3 of them with Phil. I'll continue to go back because of the service. Phil was awesome to work with. I've leased 4 cars from Maple Hill, 3 of them with Phil. I'll continue to go back because of the service. More

great as usual,every person and the service area is very comfortable. i dealt with did a great job. i will definitely recommend maple hill auto to every p as usual,every person and the service area is very comfortable. i dealt with did a great job. i will definitely recommend maple hill auto to every person i know More

Quickest car purchase. The internet price for the car really good. I did try to bargain for a brief moment but Maple Hill Hyundai was firm on the price. However, the price o The internet price for the car really good. I did try to bargain for a brief moment but Maple Hill Hyundai was firm on the price. However, the price on the internet was the fairest price that I have saw. So I accept the deal and bought the car over the phone. More

Good. Tyler worked hard to get me the trade value I needed, was patient. The used car manger went the extra mile also to find the right buyer for the trade Tyler worked hard to get me the trade value I needed, was patient. The used car manger went the extra mile also to find the right buyer for the trade in. More

Best Service Department I've ever Dealt with I brought my wifes 2011 Q5 2.0T (Purchased elsewhere) in for oil consumption issue. They have been quick, informative, positive attitude and easy to I brought my wifes 2011 Q5 2.0T (Purchased elsewhere) in for oil consumption issue. They have been quick, informative, positive attitude and easy to work with. They appear fully informed about the issue, know the vehicles really, really well and their sales guys have been friendly and didn't try to sell me a car. They seem to understand the value of good customer service and long term relationships. I love my BMW, but this dealer makes me want to consider an Audi when I'm shopping in the future. They even gave me a quart of oil for free to help me out while I'm waiting for the parts to come in for the engine rebuild. The BMW dealer across town should take notes! More

Low pressure I appreciated that the experience was very laid back and low pressure. That way I was able to really check out the vehicle and discover if it was righ I appreciated that the experience was very laid back and low pressure. That way I was able to really check out the vehicle and discover if it was right for me without feeling pressured. More

Delighted Customer Located a 2015 Genesis on the dealer's webpage and called to see if the car was available. Spoke to sales professional Phil Lawrence who was very pro Located a 2015 Genesis on the dealer's webpage and called to see if the car was available. Spoke to sales professional Phil Lawrence who was very professional and informative. Even though I had a discounted pricing certificate through my employer, my own credit and no trade-in, I could not have been treated better. I live more than 2 hours from the dealer and the entire transaction was completed in a day. They even threw in carpeted floor mats! They spent as much time with me as needed...never felt rushed or pressured. Their motto is trust and integrity, and it shows. More

I had my vehicle taken here after the engine stalled out. It was after hours when I dropped it off, so I came in early the next morning to check on it and see if I could get a loaner. The gentleman at the s It was after hours when I dropped it off, so I came in early the next morning to check on it and see if I could get a loaner. The gentleman at the service am desk was very unhelpful and rather rude. I asked about getting a loaner and was told I couldn't get one because I hadn't purchased my car from there (I get one at My Auto Imports every time I take my car there and I didn't buy from them either). The gentleman was indifferent and told me I should rent a car. At any rate, my car was with them for a total of four days before being assessed. I finally called and asked what was going on, and was told the cost would be $13,000 to tear apart the engine and replace what was needed. However, they wouldn't be able to even start it for at least 2 weeks. I promptly told them that they were no longer authorized to work on my vehicle and had it towed to My Auto Imports in Muskegon. I paid them $219 and got my car back in 3 days. Maple Hill's lack of concern for their customers, rude service desk associates, and lack of vehicle knowledge is beyond reason. I will never take my car to them again. Even if it costs you for towing, have your car taken to Muskegon. They will take care of you. And they'll actually care about you as a customer and not act as if you are a nuisance for needing service done on your car. More