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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

September 19, 2019

Excellent at helping. Thoughtful, caring, listen to me andhe See aboveExcellent at helping. Thoughtful, caring, listened to me and very helpful at teaching me about the car! Bob Warren very professional. I have More

by JAMOLENAAR12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Warren, Greg Vinstra
Sep 20, 2019 -

Maple Hill Auto Group responded

Thank you so much for the positive review. We are thrilled to hear that you had an excellent sales experience here. Let us know how we can be of any assistance. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

September 18, 2019

Steve’s the man! Maple hill auto is the best Maple hill has always taken care of us they always give accurate times and accurate quotes. Steve is fun to work with and makes getting work done ther More

by MXNBROWN13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Sep 18, 2019 -

Maple Hill Auto Group responded

Thank you so much for your positive feedback! We love to hear that you have such a great experience working with Steve, if you need anything in the future, please give us a call. Lena Grubb Customer Service Specialist 269-342-6600 ext 445

September 18, 2019

Employees are efficient and friendly. I came in to get an oil change for my 2012 Hyundai Elantra and ended up buying a 2019 car. Phil was friendly and patient. He did not pressure me and More

by saraihop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Steve Nutt
Sep 19, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled to hear that you had both great service with Steve and that Phil provided you with a great sales experience as well. We look forward to seeing you in the future. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

September 18, 2019

Michael Zinger was great to deal with He and the team made it very easy to purchase the vehicle I wanted in every respect. Highly recommend Maple Hill and will use them again for future p More

by STEVEN.RANN
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zinger, Greg Vinstra
Sep 19, 2019 -

Maple Hill Auto Group responded

Thank you so much for the positive feedback as well as the recommendation. We are thrilled to hear that Mike provided you with a great sales experience here. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

September 18, 2019

ForesterChick Couldn't ask for better service and everyone is very knowledgeable on service requirements on a Subaru ( snacks and coffee are great too! ). Will cont More

by DHALE1205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Balestri, Misty Figg, Andrea Darnell
Sep 19, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled to hear that you had a great service experience here. We look forward to seeing you in the future. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

September 18, 2019

Great experience, James did a great job for us. All positiv. Happy customer, I would shop there again, Again James does a fantastic job.. Was a good experience all the way around. Besides James doing a great job More

by JECOMBS62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Vinstra, James DeYoung
Sep 19, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled to hear that James provided you with a great sales experience here. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

September 18, 2019

60000 service $620 plus they discovered another $600 work to This visit, unlike some others, went off without a hitch. I was provided a loaner car so I did not have to spend six hours at the dealership. More

by BRJ524
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Sep 19, 2019 -

Maple Hill Auto Group responded

Thank you for taking the time to provide feedback for our dealership. We are happy to hear that the service went well & that we had a loaner vehicle available so you did not have to wait. Please let us know if we can assist in any other way. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

September 18, 2019

great On time and check was a breeze. Ithe appointment was for an oil change.Got a wash and checked other things. Enjoyed t HGH e coffee More

by JMB036
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson, Steve Nutt
Sep 19, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear that your service experience went so well. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

September 18, 2019

Oil Change I had to schedule this appointment nearly a week in advance which is a bit frustrating and inconvenient. However, once I arrived the staff was very pr More

by RICK.LINDAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt, Nick Hodgson
Sep 19, 2019 -

Maple Hill Auto Group responded

Thank you for taking the time to provide feedback. We apologize that our schedule was backed up for a week before your vehicle could be seen. Next time, if you're unable to wait that long for an oil change you could always come in as a walk in and we can attempt to get the vehicle worked in. If there is anything else I can do for you please let me know. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

September 17, 2019

Good service Scheduling was harder than expected - my appointment was canceled because the estimated time to complete the service was 5 hours with lunch and I plan More

by MICKG11189
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Crummel, Amie Freeman
Sep 17, 2019 -

Maple Hill Auto Group responded

I'm sorry to hear that you had such a hard time with the scheduling process and that you were not informed of an approximate cost of your service. Please know that we will be better at informing our customers of pricing in the future. We are happy to hear that our service staff was friendly and able to provide you with great service. If you are still wondering about a recall, please give us a call, and we will be happy to look that up for you. If you do have a recall, all work is performed at no cost to you. If there is ever anything we can do to assist you in the future, please let me know. Lena Grubb Customer Service Specialist 269-342-6600 ext 445

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