Maple Hill Auto Group - Service Center

I had a horrible experience on my first visit to your service department, mainly from the service writer. I tried to call to speak to the service manager but he Never returned my phone call. Instead, I g service department, mainly from the service writer. I tried to call to speak to the service manager but he Never returned my phone call. Instead, I got a phone call from the service writer and I told him about my experience and that I didn't want to work with him going forward. When I arrived at the service department yesterday, he took care of me, which was very confusing because when I made my appointment Cassandra came up as my service writer. If you want my business in the future, please change my service writer. Thank you. More

My Outback is in very experienced, competent hands, when service--routine or otherwise--is required. The car was purchased with the intention that it would be my last: good maintenance, which is performed service--routine or otherwise--is required. The car was purchased with the intention that it would be my last: good maintenance, which is performed by the technicians at Maple Hill, will help that happen! More

Steve and the technicians who help maintain my car are the greatest. They go above and beyond. The service is timely and thoroughly. Frankly, this is the best, consistent service I have received from a the greatest. They go above and beyond. The service is timely and thoroughly. Frankly, this is the best, consistent service I have received from any dealership I have encountered in 30+ years in four different states where I have lived. More

The service department took care of my oil change and tire rotation quickly and made the whole experience enjoyable with their efficiency and pleasant attitudes. tire rotation quickly and made the whole experience enjoyable with their efficiency and pleasant attitudes. More

I was here for the 2nd recall, airbags, on a 12 yr. old Outback. Initial check-in was fine. As specified by law, I was given a loaner car. Appeared to be sanitary. When I came back to pick up my car, the Outback. Initial check-in was fine. As specified by law, I was given a loaner car. Appeared to be sanitary. When I came back to pick up my car, the line at the service desk was not organized properly and 'customer' social distancing was NOT happening. I waited 15ft away for the other customers for an opening at the desk. It never came. I had to approach a service person, who was wearing their mask BELOW the NOSE - pointless. I won't be back, until a vaccine is available. More

Second time service was sloppy. Last year's maintenance: missing lug nut when picking up the car. This year: differential fluid spilt on the catalytic converter. I understand they are busy, but rushed and s missing lug nut when picking up the car. This year: differential fluid spilt on the catalytic converter. I understand they are busy, but rushed and sloppy work is unacceptable for Subaru service. More

Maple Hill always has great service. They are quick and friendly and don't try to be pushy with add ons. I would recommend them every time. friendly and don't try to be pushy with add ons. I would recommend them every time. More

I was expecting a very long wait As I had multiple services to be performed but I was surprised it was half the time expected and I was told they put two mechanics to work on my car so the wait would services to be performed but I was surprised it was half the time expected and I was told they put two mechanics to work on my car so the wait would not be so long, that was extremely thoughtful and much appreciated. Everybody I dealt with was very business like, friendly and all wore masks, I was very impressed, also there were multiple options for solitary waiting. I don’t know the names of the employees I encountered and with masks I couldn’t identify them from the photos, but thank you whoever you were! More

Steve as always took wonderful care of me and my Sonata. Service was quick, on time and efficient. Your waiting area Hyundai customers was very pleasant even during this Covid time. Service was quick, on time and efficient. Your waiting area Hyundai customers was very pleasant even during this Covid time. More

I couldn’t find anyone to help me check out until I asked salespeople and the receptionist. My speed is not displaying on the center console. Everything else was wonderful. I had stopped in earlier this salespeople and the receptionist. My speed is not displaying on the center console. Everything else was wonderful. I had stopped in earlier this summer because the low pressure light was on. They sent me away saying no problem showed. But two days later I took it somewhere else where they found a large nail. More