Maple Hill Auto Group - Service Center

You'd have to be out of your mind to go here. This dealership is a bunch of crooks! We took our Touareg in for an oil change, fluid check and tire rotation, and new spark plugs. We were going to b This dealership is a bunch of crooks! We took our Touareg in for an oil change, fluid check and tire rotation, and new spark plugs. We were going to be going to the U.P. Michigan and into Canada. We got as far as the middle of nowhere in the U.P. and the engine light came on and the power steering pump was squealing. My husband checked the water and the power steering tank…none! The brake fluid was low too! We had some water with us so he topped that off and we were able to drive to the nearest "town". They had somewhat of an auto parts store so we got the fluids we needed plus the engine was a quart and a half low of oil. Called them when we got signal…they acted like it was no big deal! Went round and round with them when we got home, all they could offer us was $50.00 off our next service. Wow…. thanks a lot. We also discovered when we got home that they hadn't even changed the spark plugs! And they stole our wrench for our lug nuts. All this for a mere $650.00. More

Poor service department Dropped in to have a fuel filter replaced. Was told that was a "Service Express" item and there was a 2.5 hour wait. I asked if I could make an appoin Dropped in to have a fuel filter replaced. Was told that was a "Service Express" item and there was a 2.5 hour wait. I asked if I could make an appointment to have it done and was told no appointments for that kind of service and that I would have to wait or come at another time in hope the wait time was less. I'll be going to Tuffy's from now on where I can schedule an appointment and get the standard services done for 30% of the price charged here. I did talk with the service manager Steve, who didn't really care how much of an inconvenience this was. Told me that was our policy. Why? because that's our policy. Okay, so I won't be going back there again. More

Poor service manager Dropped in to have a fuel filter replaced. Was told that was a "Service Express" item and there was a 2.5 hour wait. I asked if I could make an appoin Dropped in to have a fuel filter replaced. Was told that was a "Service Express" item and there was a 2.5 hour wait. I asked if I could make an appointment to have it done and was told no appointments for that kind of service and that I would have to wait or come at another time in hope the wait time was less. I'll be going to Tuffy's from now on where I can schedule an appointment and get the standard services done for 30% of the price charged here. I did talk with the service manager Steve, who didn't really care how much of an inconvenience this was. Told me that was our policy. Why? because that's our policy. Okay, so I won't be going back there again. More

Best Service Department I've ever Dealt with I brought my wifes 2011 Q5 2.0T (Purchased elsewhere) in for oil consumption issue. They have been quick, informative, positive attitude and easy to I brought my wifes 2011 Q5 2.0T (Purchased elsewhere) in for oil consumption issue. They have been quick, informative, positive attitude and easy to work with. They appear fully informed about the issue, know the vehicles really, really well and their sales guys have been friendly and didn't try to sell me a car. They seem to understand the value of good customer service and long term relationships. I love my BMW, but this dealer makes me want to consider an Audi when I'm shopping in the future. They even gave me a quart of oil for free to help me out while I'm waiting for the parts to come in for the engine rebuild. The BMW dealer across town should take notes! More

I had my vehicle taken here after the engine stalled out. It was after hours when I dropped it off, so I came in early the next morning to check on it and see if I could get a loaner. The gentleman at the s It was after hours when I dropped it off, so I came in early the next morning to check on it and see if I could get a loaner. The gentleman at the service am desk was very unhelpful and rather rude. I asked about getting a loaner and was told I couldn't get one because I hadn't purchased my car from there (I get one at My Auto Imports every time I take my car there and I didn't buy from them either). The gentleman was indifferent and told me I should rent a car. At any rate, my car was with them for a total of four days before being assessed. I finally called and asked what was going on, and was told the cost would be $13,000 to tear apart the engine and replace what was needed. However, they wouldn't be able to even start it for at least 2 weeks. I promptly told them that they were no longer authorized to work on my vehicle and had it towed to My Auto Imports in Muskegon. I paid them $219 and got my car back in 3 days. Maple Hill's lack of concern for their customers, rude service desk associates, and lack of vehicle knowledge is beyond reason. I will never take my car to them again. Even if it costs you for towing, have your car taken to Muskegon. They will take care of you. And they'll actually care about you as a customer and not act as if you are a nuisance for needing service done on your car. More

Had our first two oil changes and a warranty issue on our 2012 Outback taken care of at Maple Hill in Kalamazoo. They are very friendly and professional, I highly recommend taking your car there if you have 2012 Outback taken care of at Maple Hill in Kalamazoo. They are very friendly and professional, I highly recommend taking your car there if you have a dealer warranty issue or need something else done! Oil change was in and out under 30 minutes. And the warranty issue was taking care of with out question. Definitely our Subaru dealer of choice in west Michigan! More

This dealer has the best service department I have ever seen. I have some experience with service departments because I worked summers part time in another dealer service department while I was in college seen. I have some experience with service departments because I worked summers part time in another dealer service department while I was in college many years ago. More