Maplecrest Ford of Mendham

I made an appointment to bring in my 2011 mustang gt in to have it checked because of a valvetrain rattle. I purchased my car out of state (PA) so I was looking for a reputable dealer to bring it to and b to have it checked because of a valvetrain rattle. I purchased my car out of state (PA) so I was looking for a reputable dealer to bring it to and based on the reviews on this site chose maplecrest of Mendham. I made the appointment Monday, and told the service writer over the phone the issue which he said I would have to leave it overnight. Brought the car in on Wednesday which was my scheduled appointment and the service writer who also said he was the manager said he couldn't work on the car if it was engine related since I didn't purchase it there. Now I took time off from work, and had my wife follow me through an hour drive with traffic for no reason. I explained this to him he was absolutely not hearing my complaint and simply did not care. That is not customer service! Unless you live in the area don't bother or waist your time with this dealer especially based on this site's ratings like I did. They won't service your car if you didn't purchase it from them which seems to be their own policy not Ford's. Thumbs down! More

It was such a pleasant surprise to find a car dealership that did not pressure me to buy a car! They seemed to be really concerned that I find the right car and options. Mickey, my salesman, was easy going, that did not pressure me to buy a car! They seemed to be really concerned that I find the right car and options. Mickey, my salesman, was easy going, knowledgeable and very helpful. He answered all my questions in a clear, consistent way and is still helping me learn to operate my car and its features over a month after I purchased it. This indicates true commitment to me and I really appreciate that. I highly recommend this dealership! More

This is my second car in nine months from Maplecrest. The service people were excellent, knowledgable and friendly. They handled my trade-in efficiently and found the model car I wanted very quickly. I highl service people were excellent, knowledgable and friendly. They handled my trade-in efficiently and found the model car I wanted very quickly. I highly recommend this dealership for their expertise and also challenge anyone to find a more pristine, cleaner operation anywhere. More

Very helpful. Nice to work with. It was easy process from start to finish. I highly recommend Maplecrest Ford in Mendham. Also their service department is excellent . start to finish. I highly recommend Maplecrest Ford in Mendham. Also their service department is excellent . More

I had an excellent experience at this Ford Dealership and specifically with Salesperson Barbara Hanson. Barbara was very knowledgeable, professional, and did not pressure us in any way. I would strongly re specifically with Salesperson Barbara Hanson. Barbara was very knowledgeable, professional, and did not pressure us in any way. I would strongly recommend working with Barbara and the rest of the team at Maplecrest. I've been to other Ford dealerships in the area and, in my opinion, they do not measure up to Maplecrest. More

About a year has passed since we came in to buy a new Ford Fusion. The staff at Maplecrest Ford made the experience so easy! I told them what I wanted and they guided my decision and found the exact car Ford Fusion. The staff at Maplecrest Ford made the experience so easy! I told them what I wanted and they guided my decision and found the exact car I wanted. This place is extremely welcoming without the highway mentality that plagues many dealerships today. I felt like a part of the family not just another customer. The finance manager was able to show me the best products. I love the maintenance package! I go in there and don't pay a cent for maintenance now! Thank you Maplecrest Ford of Mendham! JJP More

From the first time I contacted Maplecrest, they have been nothing but first class. When I first arrived they told me very simply, they are not a big, highway front dealership, you have to want to come t been nothing but first class. When I first arrived they told me very simply, they are not a big, highway front dealership, you have to want to come to Maplecrest. From that simple statement, they have proved it was worth the trip. Each and every employee I met was professional and friendly. The vehicle I bought was clean and in better condition than I thought it would be. There was no pressure, or ansgt I had experienced at other dealerships in the past. Pricing was good, and fair. Justin followed up a few days after the sale. It was such a postive experience that if I were in the market for another car, new or used, I woudl shop again at maplecrest again. More

The team at Maplecrest made my car buying experience a pleasure. Everyone was friendly and honest. They offered a great price and the team that showed me my car made everything easy. I would not only reco pleasure. Everyone was friendly and honest. They offered a great price and the team that showed me my car made everything easy. I would not only recommend them to my friends and family, but also, I cannot imagine ever buying a car any place else. More

WORKING WITH MAPLECREST ANDS BARBARA WAS BY FAR THE BEST CAR BUYING EXPERIENCE I'VE EVER HAD. THIS WAS THE 4TH MUSTANG I HAVE BOUGHT, 3 NEW AND 1 USED. WORKING WITH BARB WAS PLEASANT AND EASY. I TRAVELED 2 CAR BUYING EXPERIENCE I'VE EVER HAD. THIS WAS THE 4TH MUSTANG I HAVE BOUGHT, 3 NEW AND 1 USED. WORKING WITH BARB WAS PLEASANT AND EASY. I TRAVELED 2 HOURS FROM MY HOME TO MAKE THIS DEAL. EVERYTHING THEY SAID THEY WOULD DO WAS UP FRONT AND READY WHEN I GOT THERE. I WAS IN AND OUT IN 1 1/2 HOURS. THE USED CAR THEY SOLD WAS PERFECT AND THEY WERE GREAT ON MY TRADE. I WOULD RECOMMEND MAPLE CREST AND IN PARTICULAR Barb Hanson to anyone buying a car. More

I cannot thank Charlie Samons and Maplecrest Ford enough! I wasn't prepared to buy a car and I explained all of that to Charlie over the phone. We talked and I was very-very wary over another car purchasing I wasn't prepared to buy a car and I explained all of that to Charlie over the phone. We talked and I was very-very wary over another car purchasing experience (which was just very unpleasant). Charlie promised me (even before we met), that he would make this a positive process and more importantly meet my budget needs. I had THE MOST POSITIVE experience that I have ever had at a car dealership and Charlie absolutely 100% followed through on his commitments! The entire staff that I met, including Rodrigo, were just great and friendly people. I am the proud owner of a 2012 Ford Focus, which is first and foremost, a reliable vehicle for me, it's an adorable car and my monthly payments are affordable. I did not sit in the dealership for hours and hours...I was in and out of there, with a brand new car in less than 2 hours!! And, it was a very - very pleasant and positive 2 hours. Thank you again Charlie, Rod and Don and the rest of the Maplecrest Ford staff for making my experience one that I will be bragging about for a long time!! More