Maplewood Toyota

Maintenance I brought my car in for required maintenance and it was done in less that 45 minutes! Great Place and great people. I will always come back to Maplewo I brought my car in for required maintenance and it was done in less that 45 minutes! Great Place and great people. I will always come back to Maplewood Toyota for service. More

Unexpected Service Made Easy We brought our 2010 Prius in for routine maintenance when diagnostics indicated a rear brake needed replacement. This meant an unexpected 4-5 hours wo We brought our 2010 Prius in for routine maintenance when diagnostics indicated a rear brake needed replacement. This meant an unexpected 4-5 hours work/wait. The folks at Maplewood Toyota were very accommodating. The unexpected wait was made short by an offer of van service to our home. We elected instead to go to nearby Maplewood Mall to get some shopping done. After a few hours of shopping, we got a call from Maplewood Toyota to say that the brake work was finished. The van took us back to the dealership. There was a little glitch with the invoice. The service rep at the desk told us there was N/C. That was quickly straightened out because although there was no charge for maintenance, the brake work was an expense. We used a Dealership coupon when we paid to save a little money. We were on our way home an hour earlier than expected. Thanks to everyone at Maplewood who made our eventful visit go as smoothly as possible. Especially happy that they had the resources to quickly identify and fix our brake issue. More

review My sales person Chris was super accommodating and helpful. They also had a couple options for the 2016 RAV4 I was looking for, which was nice. My sales person Chris was super accommodating and helpful. They also had a couple options for the 2016 RAV4 I was looking for, which was nice. More

Consistently exceptional service I honestly have nothing but wonderful things to say about the wonderful staff at Maplewood Toyota. Since 2009 when I first purchased my Corolla there, I honestly have nothing but wonderful things to say about the wonderful staff at Maplewood Toyota. Since 2009 when I first purchased my Corolla there, I have consistently received exceptional customer service that I feel I can trust. The staff there are incredibly kind and professional, and extremely good at communicating with customers, both in terms of explaining service needs in easy to understand terms (I have overheard more than one conversation in their lobby where service representatives break down mechanical issues to adorable old ladies incredibly well) and just in general terms as far as keeping you updated about realistic wait times, etc. I also appreciate that they always allow the customer to be the deciding factor as to if or when they would like the service provided. Not once have I had unnecessary service recommended to me (nor pushed on me, like you will find at many other shops... no, I do NOT need a new cabin air filter, tyvm). Great customer service and great service in general has kept me coming to Maplewood Toyota for all my service needs despite the fact that I moved from Maplewood to South Minneapolis seven years ago. Yes, they are worth the drive. More

New car purchase - Rav4 vehicle was ready for us to demo when we arrived. Josh handled our transaction with professional care and very helpful with understanding options on vehicle was ready for us to demo when we arrived. Josh handled our transaction with professional care and very helpful with understanding options on our new vehicle. More

Great purchase Greg was very informative and easy to deal with. I really liked his style. There was no pressure to make a quick decision. He offered a test drive Greg was very informative and easy to deal with. I really liked his style. There was no pressure to make a quick decision. He offered a test drive which encompassed different driving scenarios. It was very hot but we walked around the different Prius's to look at the different colors and styles. He also sent home information for me to review. Out of all the sales people on the floor he was the only one to take an interest in me noticing that I needed help. I was only looking but he sold me a car which I really did need. More

Great mechanic, but long, long wait with appt! Was very pleased with customer service and especially the explanation provided by the mechanic. Only thing was I waited 2 hours to get the diagnostic Was very pleased with customer service and especially the explanation provided by the mechanic. Only thing was I waited 2 hours to get the diagnostic, and I had an appointment--- so no idea why such a wait other than they must have overbooked. More

Best car buying experience I have had! Larry was so kind, patient and helpful with helping me lease a new Rav 4. We had our 2 sons with and he even made them feel part of the process. I r Larry was so kind, patient and helpful with helping me lease a new Rav 4. We had our 2 sons with and he even made them feel part of the process. I really appreciated the environment of MW Toyota. No high pressure sales, friendly staff. They really make you feel important. Thanks so much! More

30k service Service went well as expected. Time was as expected. I was a bit disappointed that the service coupon was not accepted for the ToyotaCare service re Service went well as expected. Time was as expected. I was a bit disappointed that the service coupon was not accepted for the ToyotaCare service renewal. Wait for service appt. was over a week. More

Very Efficient Service I brought my Sienna in for a 75,000 mile service without making an appointment. I arrived early evening and was out at the time I was told. Oil chan I brought my Sienna in for a 75,000 mile service without making an appointment. I arrived early evening and was out at the time I was told. Oil change and tire rotation were done to my satisfaction and the car had been washed when I was notified it was ready. More