Marietta Toyota

Marietta Toyota responded

Thank you for this wonderful 5-star review. We’re so glad Brian Kessler made your regular service check-up quick, and that Waymon Post was able to help with the touch-up paint right there at Collision. Those small scuffs and scratches can really start to stand out over time, so hearing that your Prius looks brand new again and brings you that much joy is genuinely rewarding for our team. Experiences like this are exactly why we take pride in having knowledgeable people who care about the details and are willing to step in and help. Your next recommended maintenance visit will be around 6 months or 5,000 miles, whichever comes first. Thank you for choosing Marietta Toyota Service Center and Collision. We’ve proudly served Marietta drivers since 1975, and we’ll continue being here whenever you need us.

Marietta Toyota responded

Dear Chuba, thank you for your feedback. We’re sorry you were dissatisfied, but your vehicle was completed within the appropriate timeframe for the approved repairs, and our records show you were updated throughout the process, including during GEICO’s supplement review. You were also advised that we close at 6 PM and to arrive by 5:45 PM for pickup. Unfortunately, you arrived after closing, when the office staff had already left, and directed your frustration toward our cleaning staff. The next morning, you returned and used profanity toward our office team. We understand repair delays can be frustrating, but disrespectful behavior toward our employees is not acceptable. At this point, we believe it would be best for you to seek collision repair services elsewhere moving forward.

Chuba responded

You called me 5:00 pm to tell me car was ready for pickup. You never advised me to arrive at 5:45 pm. I arrived at 6:02 pm and was told by the cleaning person that (Vince) my assigned representative left for the day around 5:00 pm and the body shop was closed. Since your body shop does not have a policy for after hours pick up by customers… Then why call the customer when you’re leaving for the day to tell them to come pick up their vehicle.??? Next a member of your dealership management made a discount recommendation. The next morning I returned to your body shop and repeated the recommendation proffered by a member of your dealership’s management team only to receive outright lies and insulting remarks from your staff in response. It was an awful experience. I think we can agree that I will not use Marietta Toyota Bodyshop services again.

Marietta Toyota responded

M. R., thank you for choosing Marietta Toyota Service Center on Cobb Parkway South and for the 5-star review. We’re glad everyone was great, your service was completed on time, and that your first visit with us was a positive one—thank you for giving us the chance to earn your business. We also appreciate you recognizing Service Advisor TJ Ross for taking care of you, and we look forward to seeing you back. As a friendly reminder, your next maintenance visit is due in 6 months or 5,000 miles, whichever comes first. Proudly celebrating 50+ years of serving customers in Marietta, since 1975. Marietta Toyota: We’ve been here and we’ll be here for you. Safe travels, and remember, we’re only a click, phone call or visit away whenever you need us!

Marietta Toyota responded

Chris, thank you for choosing Marietta Toyota Service Center on Cobb Parkway South and for the 5-star review. We’re glad our team was professional and able to accommodate your concerns even without an appointment, and we appreciate you recognizing your Service Advisor T.J. Ross for taking great care of you. We’ll be sure TJ sees your kind words. As a friendly reminder, your next maintenance visit is due in 6 months or 5,000 miles, whichever comes first. Proudly celebrating 50+ years of serving customers in Marietta, since 1975. Marietta Toyota: We’ve been here and we’ll be here for you. Safe travels, and remember, we’re only a click, phone call or visit away whenever you need us!

Marietta Toyota responded

Mel, thank you for choosing Marietta Toyota Service Center on Cobb Parkway South and for the 5-star review. We’re glad you consistently receive great customer service and that our communication is clear and concise—those are priorities for our team on every visit. We also appreciate you recognizing Brian Kessler as a pleasure to work with; we’ll be sure he sees your kind words. As a friendly reminder, your next maintenance visit is due in 6 months or 5,000 miles, whichever comes first. Proudly celebrating 50+ years of serving customers in Marietta, since 1975. Marietta Toyota: We’ve been here and we’ll be here for you. Safe travels, and remember, we’re only a click, phone call or visit away whenever you need us!

Marietta Toyota responded

Art, thank you for choosing Marietta Toyota Service Center on Cobb Parkway South and for the 5-star review. We’re glad Brian Kessler provided great service and had you back on the road in less than an hour after completing your oil change and tire rotation—efficient, thorough visits are exactly what we aim for. We’ll be sure Brian sees your kind words. As a friendly reminder, your next maintenance visit is due in 6 months or 5,000 miles, whichever comes first. Proudly celebrating 50+ years of serving customers in Marietta, since 1975. Marietta Toyota: We’ve been here and we’ll be here for you. Safe travels, and remember, we’re only a click, phone call or visit away whenever you need us!

Marietta Toyota responded

Sally, thank you for visiting Marietta Toyota Service Center on Cobb Parkway South and for the 4-star review. We appreciate the kind words about our dealership, and we’re sorry the service time has felt consistently longer than expected—your time matters, and we understand how frustrating that can be. On vehicles like a 2018 RAV4, the inspection process can take additional time as there are more items to check, and if you ask our technicians to track down a rattle or intermittent noise, that diagnosis can also extend the visit so we can reproduce it and verify the fix. Even so, we should do a better job setting expectations up front and keeping you updated along the way. As a friendly reminder, your next maintenance visit is due in 6 months or 5,000 miles, whichever comes first. Proudly celebrating 50+ years of serving customers in Marietta, since 1975. Marietta Toyota: We’ve been here and we’ll be here for you. Safe travels, and remember, we’re only a click, phone call or visit away whenever you need us!

Marietta Toyota responded

Stacey, thank you for choosing to shop with Marietta Toyota on Cobb Parkway South—congratulations on your new 2026 Toyota Camry! We’re thrilled to hear that Andrea in Sales was able to get you the exact car you wanted and that Clive in Finance helped make your first new-car purchase such a great experience. As a friendly reminder, your first maintenance visit is due in 6 months or 5,000 miles, whichever comes first. Celebrating 50 years of proudly serving customers in Marietta since 1975—Marietta Toyota: We've been here, and we'll be here for you! Safe travels, and remember, we're just a click, phone call or visit away whenever you need us!

Marietta Toyota responded

BJ, thank you for sharing your feedback, and I’m very sorry that your experience with us left you feeling disappointed. That’s not the level of communication or trust we work hard to provide. After reviewing the situation with our Used Car Sales Manager, Lloyd, my understanding is that you and he had already agreed on a price that was actually lower than the updated online price you later saw. When the price changed on our website the next day, we weren’t able to apply an additional discount on top of the already agreed-upon price (as the price you had was still lower than the online price) and also include delivery of the truck to Louisiana, which understandably was frustrating for you. That said, we should have done a better job clearly explaining this upfront so there were no unmet expectations or “unfulfilled promises.” We appreciate you considering Marietta Toyota and would be open to speaking further if you’d like to revisit the conversation. You can reach our management team at (770)779-3480.

Bj responded

Thanks for following up. Just to clarify, I never agreed to that other price and we were still in negotiations. He said “if I can do this, how quick can you get here?” Therefore I discussed the whole deal with my wife(hurdle #1) and scoured the internet for flights toATL(hurdle#2). All in an effort to follow up with him accordingly. I asked for something in writing to work with and previous unapproved quote was resent, not the price less ≈1k cheaper. When I inquired to find out motives, I was told this was a good deal and I should jump on it…. Only issue is that I was the old deal not the one we were working. Anyway., not trying to beat yall up, just expected better and was lead to believe it was coming… when I only received nothing. A week’s worth of discussions wasted. Therefore let down.

Marietta Toyota responded

Thank you for sharing your feedback, and we’re truly sorry to hear about your recent experience. After reviewing your visit, we confirmed that when the appointment was made, the service requested—and scheduled—was a tire rotation only, not an oil change, which is why the oil service was not performed. Regarding the car wash, we’re always happy to provide one when requested at check-in, and we apologize if there was any misunderstanding about that during your visit. Our Customer Relations Manager, Sarah, has been attempting to reach you so she can walk through everything in detail and make sure all concerns are fully addressed. We appreciate you giving us the opportunity to clarify and hope to restore your confidence in your next visit. Proudly celebrating 50 years of serving customers in Marietta since 1975. Marietta Toyota: We’ve been here and we’ll be here for you. Safe travels, and remember, we're only a click, phone call or visit away whenever you need us!