Greg McGaha

Marietta Toyota responded

J.K., thank you for your continued trust in Marietta Toyota and for such a thoughtful recommendation. We believe great service starts with respecting our customers through prompt care, experienced technicians, and clear communication about any concerns and the options available. That approach helps customers make informed decisions with confidence instead of feeling pressured or uncertain. Hearing that you would recommend not only our Service Department but our Sales Department as well is one of the highest compliments we could receive. As a family-owned dealership proudly serving our community since 1975, we're grateful for your confidence and look forward to continuing to care for you and your vehicles for years to come.

Marietta Toyota responded

Brent, thank you for the wonderful review! Your comment says a lot in just a few words. When someone trusts the same person to help care for their vehicle over time—and is willing to recommend them to anyone—that's a reflection of a relationship built on reliability, honesty, and consistently good service. We're delighted to hear Greg McGaha has taken such great care of your 4Runner and earned that level of confidence. We'll be sure to share your kind words with him. Thank you for the recommendation and for letting us be part of your 4Runner's journey! 😊

Marietta Toyota responded

Thank you for your feedback. We're sorry to hear your experience left such a negative impression. Providing professional, responsive service is something we take seriously, so it's disappointing to learn we fell short of your expectations. Every customer deserves clear communication, respect, and a level of service that inspires confidence, and we're sorry that wasn't your experience. We appreciate you taking the time to share your concerns. Feedback like yours is important because it helps us identify opportunities to improve. If you would be willing to discuss your visit further, please contact our Customer Relations Manager, Sarah Lawrence, at (678) 831-4873. We would welcome the opportunity to better understand what happened and work toward a resolution.

Marietta Toyota responded

Thank you so much for your 5-star review and for visiting the Marietta Toyota Service Center! We’re glad to hear your service was completed quickly and professionally — getting your oil changed and tires aired up in about 25 minutes is exactly the efficient experience we strive for. We appreciate you giving a shout-out to Greg McGaha; we’ll be sure to share your thanks with him. As a friendly reminder, your next maintenance visit will be due in 6 months or 5,000 miles, whichever comes first. Proudly celebrating 50 years of serving customers in Marietta since 1975. Marietta Toyota: We’ve been here and we’ll be here for you. Safe travels, and remember, we're only a click, phone call or visit away whenever you need us!