Marietta Toyota

Marietta Toyota responded

Super! Thanks for sharing S.! We greatly appreciate you choosing Marietta Toyota on Cobb Parkway SE for all your automotive needs.

Marietta Toyota responded

Super! Thanks for letting us know that our Service Team delivered a great experience! We greatly appreciate you choosing Marietta Toyota on Cobb Parkway SE for all your automotive needs.

Marietta Toyota responded

We apologize that you were frustrated by your experience with our sales team. We have reviewed the recorded call logs. We agree that communication could have been better – to clarify, during all the recorded phone calls, both team members clearly stated several times that the 4Runner was available for sale – but it was NOT on the lot as of yet – that it was in transit from manufacturer and was expected to arrive at the dealership within 72 hrs. The salesperson should have called you back promptly. We have discussed this with him. During all these phone calls, pricing was never questioned or asked about. We apologize – our team, knowing the situation, should have gone over the pricing, in detail with you. We have played these calls, for our team, for training purposes. All pricing, including the Market Adjustment and the Accessory Package, is clearly disclosed on our website, under the button labeled “START PURCHASE”, with detailed information available under the “Taxes and Fees”. We understand that every deal can make or break our reputation with our community, and we want our community, our friends, families and neighbors, that we will treat them with respect when they visit our place of business. What does not appear in your review is how you and your wife treated our staff members. When your wife arrived at the dealership, the vehicle had not arrived yet. Our sales team offered to pay for a hotel room and dinner. Your wife told them to “Go eat a D—K” and cursed at everyone, who was trying to help her, in the middle of the showroom.

MATT.P0 responded

Do you have video/audio recording of this exchange? As stated above? IF NOT this is clearly DEFAMATION, (the action of damaging the good reputation of someone; slander or libel) of her character and person. "Your wife told them to “Go eat a D—K” and cursed at everyone, who was trying to help her, in the middle of the showroom. This is not appropriate behavior at any place of business."

Marietta Toyota responded

Thanks for sharing! We greatly appreciate you choosing Marietta Toyota on Cobb Parkway SE for all your automotive needs. Marietta Toyota has been locally owned and operated since 1975, and we are proud to be your Toyota Dealership, offering new Toyota's, used Toyota's, Service & Maintenance, Genuine Toyota Parts and Accessories, Toyota Tire Center, Toyota Rent A Car, & Collision and Auto Body Repair Center.

evalter88@gmail.com responded

Keep doing what you are doing. We have been using you for our Toyota needs for over a decade.

candy.rebelle1994 responded

Yes

Marietta Toyota responded

Thanks for sharing JW! We greatly appreciate you choosing Marietta Toyota on Cobb Parkway SE for all your automotive needs. Marietta Toyota has been locally owned and operated since 1975, and we are proud to be your Toyota Dealership, offering new Toyota's, used Toyota's, Service & Maintenance, Genuine Toyota Parts and Accessories, Toyota Tire Center, Toyota Rent A Car, & Collision and Auto Body Repair Center.

Marietta Toyota responded

Thanks for sharing Hammer! We greatly appreciate you choosing Marietta Toyota on Cobb Parkway SE for all your automotive needs. Marietta Toyota has been locally owned and operated since 1975, and we are proud to be your Toyota Dealership, offering new Toyota's, used Toyota's, Service & Maintenance, Genuine Toyota Parts and Accessories, Toyota Tire Center, Toyota Rent A Car, & Collision and Auto Body Repair Center.

Marietta Toyota responded

Thanks for sharing Anna! We greatly appreciate you choosing Marietta Toyota on Cobb Parkway SE for all your automotive needs. Marietta Toyota has been locally owned and operated since 1975, and we are proud to be your Toyota Dealership, offering new Toyota's, used Toyota's, Service & Maintenance, Genuine Toyota Parts and Accessories, Toyota Tire Center, Toyota Rent A Car, & Collision and Auto Body Repair Center.

Will responded

Being a true Toyota fan owning 3 at the moment, I have never had a more sloppy service tech experience than my first visit at the Cobb Parkway store. Outside of watching the service tech playing around while I had been waiting almost two and a half hours for an oil change to find that my truck was covered with oil in the interior and well as exterior. I need to hear from a service manager regarding my experience as soon as possible. My scheduler and service writer was great to include the lot porter Tyler. But, oil on my seat, door panel, inside my glove box and kick plate is plain terrible. The customer experience of Toyota I hope is not failing the customers at this time. My steering was cleaned but now looks faded. Not sure what the chemicals are that was used. I look forward to hearing from this store soon. V/r Will

Marietta Toyota responded

Thanks for sharing Andrea! We greatly appreciate you choosing Marietta Toyota on Cobb Parkway SE for all your automotive needs. Marietta Toyota has been locally owned and operated since 1975, and we are proud to be your Toyota Dealership, offering new Toyota's, used Toyota's, Service & Maintenance, Genuine Toyota Parts and Accessories, Toyota Tire Center, Toyota Rent A Car, & Collision and Auto Body Repair Center.