Marin Acura

Exceptional Customer Service This is our first time buying in Marin Acura and Ricardo has helped us to make the process seamless. It has been a stress free experience and it is wo This is our first time buying in Marin Acura and Ricardo has helped us to make the process seamless. It has been a stress free experience and it is worth noting the extra efforts he has extended to make the purchase easy and . He was able to provide recommendations that are well within our interests. Highly recommended for future purchases. More

What Can I Say? The best car buying experience of my life! What Can I Say? Thanks Edmond Kim for the best car buying experience of my life! I have been meaning to review my car buying experience with Edmond of What Can I Say? Thanks Edmond Kim for the best car buying experience of my life! I have been meaning to review my car buying experience with Edmond of Marin Acura. I’m just going to tell you now… If you’re looking for an Acura don’t look farther. To give you some background, I’ve been leasing Acura MDXs since 2014. Leasing is better for me for various reasons, but it’s basically the same as buying a new car from the dealer’s perspective. You negotiate the best price and then they work with Honda / Acura leasing to make the lease work. If you have a previous Acura lease, you can also get some perks when leasing another Acura, and Marin Acura made my transition to a new lease really about as awesome as you could get, with about 4 months of ‘early lease’ payments waived. This means I got out of my old lease 4 months early, and also since I had a lot of unused mileage on my old MDX I was able to apply that unused mileage to my new car and get a less expensive lower-mileage lease. I have been shopping for new cars for decades, and to be honest, while it has gotten a little bit better, I feel like the car buying process is kind of broken. The internet has made it a bit more streamlined, as you can get information about deal costs etc to allow you to negotiate better, but really once you enter the dealership, and at best expect to spend the whole day there being worn down by a nice salesperson, and at worse just agreeing to an unattractive deal to get it over with. If you’ve ever bought a new care you know what I mean. Now back this buying experience: I had shopped for MDXs at another dealer very close to me (not Marin Acura), and though the salesperson was very pleasant, it took him forever to get a quote, with many trips to the ‘back room’. It’s kind of like a football game… if you actually calculate the amount of actual ‘action’ in the game is a couple of minutes, though the game will take you half a day to watch. You can use a DVR to ‘skip’ and take back some of your valuable time, but until now there was no “Car Buying DVR”. Enter Edmond Kim. I had put the word on an internet car buying site that I was interested in a new MDX which was sent to a number of Bay Area Acura Dealers. Edmond emailed me first, and I told him what I wanted, but I also was honest with him that his dealership wasn’t that attractive to me because it was in Marin, and I was on the Peninsula, close to San Francisco. If I went there to get a new MDX, not only would I be spending at least a couple of hours getting there, but then I’d have to endure the inevitable car buying experience. Not with Edmond. Once we’d emailed a couple times we spoke on the phone and I told him exactly what I wanted, and my concerns about the commute to his dealership. Surprisingly, he offered to drive the car to me to and take my turned in lease car with him, and not only that, provided an excellent deal on the price of the new car and the lease. Later that evening he showed up at my home in Brisbane with the new MDX, all shiny and white. I could tell instantly that he was very polite, well dressed, and professional - a really high-quality person. We spent about 15 minutes signing papers, I inspected the car and he ran through a few settings for me, and that was it. With a little bit of small talk I found out that Edmond had some experience in the ‘business-finance’ side of the dealership, and this allowed him to ‘short-cut’ some of the things in the car buying process that can make a deal slower than it should be. We’ve communicated several times after the sale, and Edmond is a great communicator, and his responses were prompt and helpful. I’m writing this review because I feel that people like Edmond should be acknowledged for their work ethic and skill. These days that combination extremely rare. To sum up all I have to say, once again, is that if you are in the market for an Acura, look no further than Edmond Kim of Marin Acura! More

Excellent customer service from Ricardo Alonzo. This is my first time buying RDX from Acura. I am so happy to have deal with the team Ricardo Alonzo and his team were very helpful, friendly, patient This is my first time buying RDX from Acura. I am so happy to have deal with the team Ricardo Alonzo and his team were very helpful, friendly, patient and more.... Thank you More

Excellent customer service.We just bought our second MDX Excellent customer service. We just bought our second MDX from Edmond. We love the overall attention to details Edmond provides. Overall car-buying e Excellent customer service. We just bought our second MDX from Edmond. We love the overall attention to details Edmond provides. Overall car-buying experience with him has always been smooth, pleasant and stress-free. More

Excellent and patient customer service from Ricardo Alonzo This is my third time buying from Marin Acura, I am so pleased to have dealt with the team. Ricardo Alonzo and his team were extremely patient with me This is my third time buying from Marin Acura, I am so pleased to have dealt with the team. Ricardo Alonzo and his team were extremely patient with me and answered many of my questions. I drove away from this dealership with my new vehicle and I have not regretted it at all. More

Excellent service from Ryan O'Sullivan, Service Advisor! I brought my prized Acura Legend in for work on my ignition. The work was performed superbly and the technician pointed out a few other items that sho I brought my prized Acura Legend in for work on my ignition. The work was performed superbly and the technician pointed out a few other items that should be repaired that I was not aware of at the time. The work was performed at a reasonable price and in a timely manner. I will be bringing my Acura back to this dealership from now on! I received excellent attention from the Service Advisor, Ryan O'Sullivan. More

Smooth, professional experience Had a great experience with Edmond, JP, and Danny. Friendly staff and smooth purchasing process. I could tell everyone wanted to make sure we were hap Had a great experience with Edmond, JP, and Danny. Friendly staff and smooth purchasing process. I could tell everyone wanted to make sure we were happy before, during, and after the purchase. I'm used to the hostile 'buy it today or get out' environment in the Bay Area dealerships so it was a pleasant surprise. More

Christine and Jean-Pierre are the best! They both made this car buying process smooth and enjoyable. The car is in great condition just like I was told by Christine and my mom simply is in love with it. I this car buying process smooth and enjoyable. The car is in great condition just like I was told by Christine and my mom simply is in love with it. I'm very glad that I met these beautiful hearted and professional ppl in my life. And Thank U Acura Dealership for making such beautiful and comfortable cars :) Mariya More

Friendly and informed service technicians.The dealer is Friendly and informed service technicians. The dealer is very clean and a nice place to wait while your car is being worked on. Kind of silly, but th Friendly and informed service technicians. The dealer is very clean and a nice place to wait while your car is being worked on. Kind of silly, but the bathrooms are top notch, and makes it nice when working from the service center! More

Great service... again I had to repair my Acura TL recently, 11/11/2019, in the Corte Madera dealership. My concern was that I had very tight personal schedule and it might I had to repair my Acura TL recently, 11/11/2019, in the Corte Madera dealership. My concern was that I had very tight personal schedule and it might be a problem for me to be able to pickup my car in time. Thanks to Ryan, everything was managed very well and I was very happy to get my car fixed, washed and shining exactly when I had time to pick it up. My special thanks are to Ryan, Don and all the technical staff in this dealership for doing very good service with consistency and courtesy of high class! Elena. More