Marin Acura

Super easy process Ryan was my salesman and he was great. Super easy going guy who showed me some cars then helped me buy one. It was easy and great. Ryan was my salesman and he was great. Super easy going guy who showed me some cars then helped me buy one. It was easy and great. More

New MDX Eddie Gutfeld made this buying experience great. Eddie was great with my wife and baby. He had lots of patients for us and made the experience very ni Eddie Gutfeld made this buying experience great. Eddie was great with my wife and baby. He had lots of patients for us and made the experience very nice. If we are to buy our next car at Marin Acura it will be because of Eddie. More

Outstanding Service! Ed was a pleasure to deal with. Ed understood I did not have time to come into the dealership and worked with me to get the vehicle I wanted with the Ed was a pleasure to deal with. Ed understood I did not have time to come into the dealership and worked with me to get the vehicle I wanted with the creature comforts I wanted. Ed took the time to meet me and personally deliver the vehicle to me. His follow up has been exceptional! I would definitely recommend Marin Acura and Ed! More

Excellent Customer Service It was a great experience leasing my RDX at Marin Acura. From the moment I arrived and was greeted by Edmund Kim I felt at ease. Edmund was our sales It was a great experience leasing my RDX at Marin Acura. From the moment I arrived and was greeted by Edmund Kim I felt at ease. Edmund was our sales contact from beginning to end and he was very helpful and very informative. Edmund made all the options very clear and answered all the many questions we had. I was very impressed with Edmund's friendly and pressure free approach. I was also impressed with his patience. I thought I had decided on the exact color and model. It was time to close the deal and who would have thought that I would change my mind. I wanted a different color! What I wanted was not available at that moment. Edmund's patience never changed! He was able to get the preferred color at the very last minute even though it was closing time. My RDX was ready to pick up the next day. Edmund made the entire process easy and stress free. I am happy to recommend Edmund Kim at Marin Acura. More

Excellent service! Marvin was great -- he was able to schedule my car for a service the same day, arranged for a rental, and made sure my car was ready the next morning. Marvin was great -- he was able to schedule my car for a service the same day, arranged for a rental, and made sure my car was ready the next morning. More

Got right down to business, no dinkering ! When I was finally ready to purchase an RDX, after a year of contemplation, I checked out reviews for sales and service at Marin Acura online and dec When I was finally ready to purchase an RDX, after a year of contemplation, I checked out reviews for sales and service at Marin Acura online and decided that is where I would make my purchase, even though I had test driven the RDX at two other dealerships, and it is about a 45 minute drive from my home. My salesperson was Ryan Breedwell, who is a very friendly, no pressure kind of guy and I loved his approach. Since I had done a lot of research previously on the car, and had driven it before, I told him I was ready to make a purchase. I was getting ready to tell him how I don't like to beat around the bush and wanted to get right to the point in making the deal and not dink around and he told me, "I'm a straight shooter." Those were words to my ears. We sat down, filled out some requisite paperwork and worked some numbers, and after several times back and forth to his finance guy, with less than a five minute wait in between each offer, we had come to an agreement. Then I test drove the car one more time. Once I was done with Ryan I was introduced to Jean-Pierre Kabbara who handled the contract, paperwork, etc. Jean-Pierre is a very upbeat guy who quickly got to work and having me sign the multitude of papers that are necessary for the purchase and answered any questions I had. I stayed awhile after signing the papers to have my accessories installed, and waited in the customer waiting room, which is very comfortable. I couldn't believe how clean and nicely decorated the customer restroom was. I drove home in my new car. I knew it was Ryan's day off the next day, but I texted him that evening to let him know there was a slight glitch with one of my accessories and asked him to leave a message for whomever so that it would be taken care of when I went in the next day to meet with the products guy. Ryan texted back saying that he would personally come in to take care of it, which he did. Daniel Munoz, the products guy, is extremely nice and pleasant. I met with him the day after my purchase and he explained to me everything that I needed to know about my navigation system and more. He was very patient, concise and thorough. He had me practice after he demonstrated, which was very helpful. Not counting the time I waited to have my accessories installed after my purchase, the whole buying experience took just around two hours. This was the best car buying experience I have ever had. I absolutely hate, hate, hate when you are making offers and having to wait perhaps a half hour or more for your salesperson to come back, make a counter offer, repeat. I would highly recommend this dealership for its efficiency; and when you get there be sure to ask for Ryan, Jean-Pierre & Daniel. More

Service Department Review Karen Kraut is an excellent service advisor. There was a minor issue with my car and Karen walked me through the process of the repair. She took care Karen Kraut is an excellent service advisor. There was a minor issue with my car and Karen walked me through the process of the repair. She took care of the details and made arrangements for the shuttle service. Although I had to make a second trip to get the car service completed, Karen in the service department was great to work with. I highly recommend getting your car serviced at Marin Acura. More

Best purchasing experience...ever! My wife and I were thinking about a Honda Accord when I suggested we go check out the Acura's (since she loves them and she had owned two previously.) My wife and I were thinking about a Honda Accord when I suggested we go check out the Acura's (since she loves them and she had owned two previously.) We submitted a request through Costco and were contacted by Edmond Kim. Edmond is not your typical salesperson (Thank God!) We had a few phone and internet contacts with Edmond and eventually met with him and test drove the 2015 Acura TLX. Edmond was awesome. Actually, everyone who we ran into was great- even the lot porter in the back car storage lot while Edmond got the keys. Ultimately, we ended up ordering the color and equipment combo that my wife wanted. Edmond kept us up to date with the build date and called me when the car was on the truck to the dealership. Before picking up the car, my wife wanted to make sure the TLX had a spoiler on it - Edmond coordinated this effort through the service department completely, and it was installed beautifully, and on-time. (He even texted us pictures of the car all detailed with the spoiler on it - who does that?!? AWESOME!) Our experience in the finance department was also superb – very informational and no pressure (again, Thank God!) Upon pickup of the car, Edmond again was great, and made sure the deal went smoothly as planned. He even followed-up a few days later to make sure everything was okay and that we were happy. This really was unlike any other car buying experience we have ever had. I used to cringe at the word “salesperson”, however, our experience with Edmond was much, much different – all positive. He had no “hard sell” attitude, no seemingly ulterior motive. Even after the car sale was done, he was still kind, friendly, and seemed to take a genuine interest if we were happy with our purchase. I even got a “Merry Christmas” text – nice! We would whole-heartedly recommend Edmond Kim to our friends and family and would 100% do business with Marin Acura again. More

Worth the drive! Coming from Monterey County, the excellent customer service and overall experience at Marin Acura was worth the drive! Edmond was very helpful and I w Coming from Monterey County, the excellent customer service and overall experience at Marin Acura was worth the drive! Edmond was very helpful and I was driving home in my new car in no time! I have owned two Honda Accords, but will now only drive Acura! I love my new TL! More

Great Dealership!! We were thinking about purchasing a car from another dealer out of state while on vacation, but called Marin Acura to see if they would beat the price We were thinking about purchasing a car from another dealer out of state while on vacation, but called Marin Acura to see if they would beat the price (to avoid driving a new car home). Ryan was extremely helpful over the phone, and guaranteed a fantastic deal. We are still early in the buying process, but I couldn't be more pleased so far. I nice contrast to the many rude dealerships we have dealt with in the Bay Area. I would definitely recommend Marin Acura! More