Marino Chrysler Jeep Dodge

They don't care to fix my car that's under warranty, lazy and condescending attitude. I dropped my car off for the 2nd time with two problems they didn't fix the first time. They had me come b warranty, lazy and condescending attitude. I dropped my car off for the 2nd time with two problems they didn't fix the first time. They had me come back in and ride with the mechanic. He noticed the problems and had ideas about what they were, that was around 5 pm that evening—he was keeping the car to look at it the next day. Next morning at 8 am I get a call the car is ready, nothing fixed—written description actually pointed out that one problem was because I shift at too low of an rpm and drive too slow, the other in the same document said I hear the noise because I drive too fast. When they inquired about my experience, Bob the service manager didn't even have the courtesy to reply to my long email. I won't be back More

Bought a 2014 Jeep SRT from this dealer. The entire experience was very easy and smooth. I worked with Scott Norden and he made my wife and I feel comfortable and went out of his way to explain every l experience was very easy and smooth. I worked with Scott Norden and he made my wife and I feel comfortable and went out of his way to explain every little detail about the car. I had already worked out the pricing over the phone so I was in and out pretty quickly. More

Pamela worked with us to find a car which suited our needs and budget. She never forced us to make a deal that was not in our initial interest. needs and budget. She never forced us to make a deal that was not in our initial interest. More

I purchased my 2014 JEEP SRT from this dealership and was very impressed how Pamela and Dan handled my deal from the beginning to the end! You have one very satisfied customer!!! AAA++++ very impressed how Pamela and Dan handled my deal from the beginning to the end! You have one very satisfied customer!!! AAA++++ More

Pamela was very kind and knowledgable which made my experience a great one. I was referred by my cousin and everything he said about the customer service was correct. experience a great one. I was referred by my cousin and everything he said about the customer service was correct. More

Pamela along with kal and jullian and tony and all who helped in makin this possibe for me were just awesome!! Thanks you so much!! helped in makin this possibe for me were just awesome!! Thanks you so much!! More

Having taken a train to Chicago, Jerome was extremly helpful and entertaining, picking me up from the station and delivering me to the dealership with no issues, Thanks Jerome. This in my opionion, was helpful and entertaining, picking me up from the station and delivering me to the dealership with no issues, Thanks Jerome. This in my opionion, was of service I was looking for. The vehicle was exactly as described. More

As soon as we drove onto the lot, Andy was there to greet us. We had our twins with us so my husband stayed in the car while Andy took my information down. We discussed what our options were and what we mi us. We had our twins with us so my husband stayed in the car while Andy took my information down. We discussed what our options were and what we might be interested in. He showed us a new Town & Country that we really like- the sales manager Don Cooper came to introduce himself as well. We are very interested in the car and might be able to go back over the weekend to see if we can make a deal. Overall- they were very nice to deal with and I also appreciated the follow-up phone call the next day as well. More

I found the staff at Marino to be knowledgeable, professional, courteous, and the atmosphere very relaxed with no pressure. I received a fair trade value for my trade, received a decent price on the professional, courteous, and the atmosphere very relaxed with no pressure. I received a fair trade value for my trade, received a decent price on the vehicle and a great finance rate. The finance department made my experience easy and I would recommend this dealership to anyone in the market for a new or used vehicle. My only negative comment might be, I would have liked them to take a little longer in detailing the vehicle before I accepted delivery (windows need to be cleaned better). The vehicle only came with a quarter tank of gas and I had expected a full tank upon delivery (something I failed to check the night I purchased it). But overall a good car buying experience. Sincerely, James Neutz More

So about 10 months ago, I purchased a 2011 Jeep Grand Cherokee from Napleton Jeep on Western Ave. I have purchased two other vehicles from there in the past and the customer service had never been great. Cherokee from Napleton Jeep on Western Ave. I have purchased two other vehicles from there in the past and the customer service had never been great. I took my Cherokee to Marino for an oil change and the service was top notch. A few months later, my partner was looking to trade in his BMW X3 and I recommended we go check out Marino. We met up with Scott within a few minutes of getting there. Dan had a great experience and purchased a 2013 Wrangler, but I'll let him tell that in his review. However, I was floored by the service. Scott was great, finance people were great, and I already knew the service department was great. About a week ago, I get a flyer from Napleton saying they are low on stock and interested in buying my Cherokee back, potentially for more than I paid for it. So I called up there and made an appointment. Then realized, why do I want to go spend my money someplace where I'm continually unimpressed. I called up Scott, explained where I was at with the process and said I would rather come up and see him first. Made an appointment for the following Saturday morning. He was as friendly and helpful as when we saw him a few months ago. It probably already helped that I knew I wanted a 2014 Grand Cherokee. It took some haggling. While I walked away paying more than I was initially prepared to spend, I DO feel it was money well spent. Plus they were able to cut my previous interest rate in half. All in all, I'm pretty much in love with my new car and I can't see going anywhere else in the future to buy my next car. More