Mark Christopher Auto Center

Did not feel like service department cared to resolve all of my issues. Better communication is needed and would be appreciated in the future. of my issues. Better communication is needed and would be appreciated in the future. More

Leslie was incredibly helpful in getting my car’s manufacturer defects taken care of. She was able to ensure all of my concerns were met and was also able to put me in a loaner vehicle that served th manufacturer defects taken care of. She was able to ensure all of my concerns were met and was also able to put me in a loaner vehicle that served the needs of my family in the interim. She was communicative and kept me up to date on the progress of the repairs. I felt that was incredible attentive to my specific case and her customer service and professionalism was top notch. I was very happy to be working with her while the issues with my car was resolved. More

The customer service was outstanding, I was so pleased with the service I received from this dealership. They went above and beyond to help me find the perfect truck . with the service I received from this dealership. They went above and beyond to help me find the perfect truck . More

Great, friendly service! Had to order part, my rep kept me informed at every step. Had to order part, my rep kept me informed at every step. More

Excellent service and always VIP treatment and they great you with a smile all the time!! you with a smile all the time!! More

Love this dealership! Everyone’s awesome and so helpful! Never going anywhere else to shop! Everyone’s awesome and so helpful! Never going anywhere else to shop! More

Everything that was needed to service my car was done without any complications or problems. My service rep, Nobu, took care of everything exceptionally well. without any complications or problems. My service rep, Nobu, took care of everything exceptionally well. More

gREAT SELECTION, WILLY WAS AWESOME, ABLE TO MAKE DESL, NICE & COURTIOSE TREATMENT, DEAL WAS GREAT NICE & COURTIOSE TREATMENT, DEAL WAS GREAT More

Buena atención se los recomiendo al 💯 % ozzy es el vendedor te atenderá de lo mejor vendedor te atenderá de lo mejor More

I purchased a used vehicle from Mark Christopher Cadillac in Ontario, CA. My credit union provided the financing for this vehicle, so it was a cash transaction with the dealership. During my initial visit to in Ontario, CA. My credit union provided the financing for this vehicle, so it was a cash transaction with the dealership. During my initial visit to the dealership, on multiple occasions, the sales person started to fill out a credit application and I question him about it because I didn't need financing and all I needed at the time was the negotiated bottom line price for the vehicle in writing so that my credit union could cut the check for that amount. The next day, I went to pick the vehicle up from the dealership with the approval letter from my credit union. When doing the paperwork with the sales person, I seen him again filling out the credit application form. I again asked why is he filling out the form considering that I'm not looking for financing from them. The sales person told me that it is required by law that they complete a credit application in order to verify my identity regardless of paying cash or not. He explained that they couldn't sell the vehicle without this. I signed all the paperwork and one being the credit application that I felt uncomfortable about and don't think that it was right. After checking with my attorney, I learned that this credit application was not needed or required by law for a cash transaction. I am dissatisfied due to the false assertion by the sales person that is is required by law to pull my credit and I now have that inquiry on my credit profile for the next two years. The sales person also promised me GMC weather mats for the vehicle if I purchased it. The mats referenced during our conversation were mats we seen on another vehicle the sales person showed us that had more miles on it. These mats were thick and covered the font and back of the floor of the vehicle and had the GMC logo on them. After I purchased the vehicle, the sales person gave me mats of a lesser quality and that do not fit for the vehicle I purchased. The mats provided are too small! Honesty and making good on your promise is critical to a customer wanting to return and do business with you. Unfortunately, I would take my business elsewhere or get specific details in writing prior to purchasing again from Mark Christopher. More