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Mark Christopher Auto Center

Ontario, CA

Overview
Employees
Reviews
Vehicles
4.6
10,204 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,204 reviews

January 08, 2023

Very fast service. Extremely friendly service advisors. You can see that they take good care of their customers. More

by FIERRO_CLAVO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Nuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Sheridan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Osbaldo “Ozzy” Rubio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Jan 10, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 08, 2023

I was recommended to this place by my father in law and found that he was right. Very professional place. More

by FIERRO_CLAVO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Angel Madrigal, Anthony Garrido, Jett Palos
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Jan 10, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 08, 2023

Left my EV Bolt there for 3days for nothing I lost over 60 miles range and they say nothing they can do More

by aghassi1
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Jan 10, 2023 -

Mark Christopher Auto Center responded

We appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 08, 2023

Thank you to the entire Mark Christopher staff! Dave and Greg both went above and beyond. You’ve got one loyal customer here! More

by eychacon.92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave , Mike Cagey
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Jan 10, 2023 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 08, 2023

I definitely recommend this place to get the smog check done. Really fast for a good price. More

by FIERRO_CLAVO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Matt Torres, Angel Madrigal, Anthony Garrido
Report | Print
Jan 10, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 08, 2023

If are looking a for a used car for a good place, this the place to go. More

by FIERRO_CLAVO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Jan 10, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 08, 2023

I scheduled my appointment on line, when I came in, they said I didn’t have an appointment. I showed him and he said I didn’t. They ended up letting me leave my car. More

by Lois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lloyd Beardsley
Report | Print
Jan 10, 2023 -

Mark Christopher Auto Center responded

Lois, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Mark Christopher Auto Center does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 08, 2023

The work by the tech was done right, but it took 3 weeks to complete the warranty work on my Chevy Volt, due to a part being on back-order. So, my car sat there because I couldn't drive it without that part More

by elvisfile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dario
Report | Print
Jan 10, 2023 -

Mark Christopher Auto Center responded

It is always our goal to earn your 5-star rating, Elvis. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Jan 10, 2023 -

elvisfile responded

"The part is on back-order, and I don't know how long it will take to get your car fixed." That is what I was told by my service advisor when I dropped it off and I was never called or updated on the progress. I called about every week, and was never able to contact a service technician on the first call, because they are always so busy, and I would ask if the part was in. My emails would be ignored, and my voicemails would be answered days later, with a call back asking what I needed. When I called the third time on a Friday, I was told by Dario that the part would be in the next day (Saturday), and they should have it installed on my car by that next Monday. Which took 3 weeks to get my car repaired with zero communication of any of the updates while it sat there at the dealership, it felt to me that the dealer's attitude was I am lucky to have gotten my car back within a month, with the new lower standards of service at your dealership (no more carwashes or shuttle service), and no one answers on a first call when you ask for service. This plays a big role in my next choice of a vehicle purchase and the make of that vehicle, if this is the norm for Chevy hybrid/electric service in my area.

January 08, 2023

Good service, nice people. Very pleased with their work. I like the big truck inventory. More

by FIERRO_CLAVO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edy Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincenzo Catalano, Tony Catalano, Gil Gonzalez, Matt Torres, DAS Admin
Report | Print
Jan 10, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 07, 2023

Workers appear unmotivated to provide services to clients, need training on how to provide good customers services, at least acknowledge when a client is in the lobby. More

by Mr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Jan 10, 2023 -

Mark Christopher Auto Center responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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