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Mark Christopher Auto Center

Ontario, CA

Overview
Employees
Reviews
Vehicles
4.6
10,226 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,226 reviews

June 26, 2022

Awful they told me it would 2 hours it took 4 1/2 hours for oil change More

by Juliedove6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julie escobar
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Jun 28, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 26, 2022

Dealership was very friendly and it was very fast process when it came to the paperwork in buying a car.I would highly recommend this dealership to my friends and family. More

by rickbrickner06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JT
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Jun 28, 2022 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 26, 2022

It was quick & easy. Price was right and they had just what I wanted. Thx! More

by JTARDINO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Villalobos
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Jun 28, 2022 -

Mark Christopher Auto Center responded

Thank you so much for your excellent input! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 26, 2022

I had an appointment for the engine block heater recall and made it there a few minutes before my 9:00AM appointment. At 11:25, I was told that the work can't be done because I haveafter market shocks and More

by buttermilksubway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie
Report | Print
Jun 28, 2022 -

Mark Christopher Auto Center responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Jun 30, 2022 -

buttermilksubway responded

When Jackie told me that the work couldn't be completed for the reasons stated, my first thought was: oh bummer. Then I told my grandson & he went ballistic & said you could unbolt the shock reservoir & charge me for that on a separate work order. The "camper" isn't in the engine compartment u der the hood, so that was just an excuse. I know the heater rework was GM's dime & I would be happy if someone said I need to pay to move "the aftermarket shock" & put it back when the heater was completed. If you want, I can remove the camper in a few weeks. I'm on a trip now with the camper anyway

June 26, 2022

Very professional staff and management really made my truck buying experience awesome... Greg Hess and Alex S . were the best to do business with ... There was no pressure to buy really made feel like th More

by jpbaseball951
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess and Alex S
Report | Print
Jun 28, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 26, 2022

Wonderful group of people working on my car. I was kept informed of time and days and products that needed to be ordered. More

by Wendi_Morehead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Jun 28, 2022 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 26, 2022

We purchased 2 vehicles from this Mark Christopher this month (commercial box truck along with a Yukon XL) and it went flawlessly. Frank and Robert from the commercial department are awesome to work with. More

by installationproscody
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Villalobos
Report | Print
Jun 28, 2022 -

Mark Christopher Auto Center responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 26, 2022

Great customer service. This was the best experience we have had when it comes to purchasing a vehicle. More

by j_jones117
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jt
Report | Print
Jun 28, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 26, 2022

They were very attentive for me they answered all my questions they work with me patiently, I really appreciate your customer service. More

by randallsybil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Nuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 25, 2022

Phil was very nice He called and explained to me that it was necessary to get a new battery for my car, And he answer all my questions. More

by Luzrodriguez50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phi Tarin
Report | Print
Jun 28, 2022 -

Mark Christopher Auto Center responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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