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Mark Christopher Auto Center

Ontario, CA

4.6
10,259 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,259 reviews

December 09, 2021

The service attendants are professional and prompt. Service is good I've been talking my car and truck there for awhile now with no complaints yet 👍 More

by RUSSROCKIT42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 13, 2021 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 09, 2021

Very good customer service,estimate of time involved to complete job was quite accrurate. However, I was disappointed of the closing of the Cadillac service area More

by j9stokes2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 13, 2021 -

Mark Christopher Auto Center responded

Hi, thank you so much for the positive review! If you have any further needs or questions, please give us a call. We're always happy to help! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 09, 2021

Had appointment for a oil change, 5 hours later, Car finally done. Ridiculous. Why have appointments? Other people in the waiting room had the same problem. They have a lot of people walking around thou More

by bruersix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t recall the persons name.
Dec 13, 2021 -

Mark Christopher Auto Center responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 09, 2021

Had to make two visits to dealership to have my antenna replaced that was missing after truck was taken by salesman to be washed. Pushed too hard to buy extended warranty after I had declined. When signing More

by DRCNSLR
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Trimble, Destiny, Mike Cagey
Dec 13, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 09, 2021

The service was great the customer service people were very friendly and thank you Cesar. More

by sirrabitt11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar
Dec 13, 2021 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 09, 2021

When I got to line for service. No sign, no one there to let me know when, where or anything. I went inside and I was rudely told to go wait In my car. Finally a service lady came out and was rude and abras More

by britaingranny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 15, 2021 -

Mark Christopher Auto Center responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Dec 16, 2021 -

britaingranny responded

Apparently your team couldn't determine what was wrong with my car, and forgot to reset the codes.My car is still running badly and I'm out over $200.00.

December 08, 2021

Very professional and respectful of customers concerns-provided exceptional customer service. Mike and Albert were prompt and very helpful with the whole car buying experience. Can’t select Cad More

by RT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert, Mike Cagey
Dec 10, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 08, 2021

The attendant was rushed initially and didn’t give the best information. He seemed annoyed when he called me to give me an update on my car. I know it’s busy, but I had genuine concerns and it left a bad More

by Chevy.Luis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dario Gomez
Dec 08, 2021 -

Mark Christopher Auto Center responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 08, 2021

The person that helped me was helpful and knew what he was talking about and they fixed my car in couple of hours not like othere dearls that take all day.they got my business for now go. More

by FLORES.MARCOS93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Dec 10, 2021 -

Mark Christopher Auto Center responded

Thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 08, 2021

They give great, fast service. And they take good care of my car always. I trust them completely More

by Vperez0044
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 09, 2021 -

Mark Christopher Auto Center responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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