Mark Christopher Auto Center

They tell you that you have an “appointment” when in reality it is not an appointment. Mine was for 930 am and my car wasn’t taken to be serviced until 11 am. No shuttle or complimentary car to get back reality it is not an appointment. Mine was for 930 am and my car wasn’t taken to be serviced until 11 am. No shuttle or complimentary car to get back home during the 2.5 hour service. Terrible system for servicing cars. If I didn’t get a free service I would not take my car here. More

Very bad experience car keep all day & then told couldn’t be fixed that day be fixed that day More

The service attendants are professional and prompt. Service is good I've been talking my car and truck there for awhile now with no complaints yet 👍 Service is good I've been talking my car and truck there for awhile now with no complaints yet 👍 More

Very good customer service,estimate of time involved to complete job was quite accrurate. However, I was disappointed of the closing of the Cadillac service area complete job was quite accrurate. However, I was disappointed of the closing of the Cadillac service area More

Had appointment for a oil change, 5 hours later, Car finally done. Ridiculous. Why have appointments? Other people in the waiting room had the same problem. They have a lot of people walking around thou finally done. Ridiculous. Why have appointments? Other people in the waiting room had the same problem. They have a lot of people walking around though. The service is very poor. More

Had to make two visits to dealership to have my antenna replaced that was missing after truck was taken by salesman to be washed. Pushed too hard to buy extended warranty after I had declined. When signing replaced that was missing after truck was taken by salesman to be washed. Pushed too hard to buy extended warranty after I had declined. When signing paperwork I was only shown signature pages and not allowed to see what it was I was actually signing. More

The service was great the customer service people were very friendly and thank you Cesar. very friendly and thank you Cesar. More

When I got to line for service. No sign, no one there to let me know when, where or anything. I went inside and I was rudely told to go wait In my car. Finally a service lady came out and was rude and abras let me know when, where or anything. I went inside and I was rudely told to go wait In my car. Finally a service lady came out and was rude and abrasive. The issue was never figured out on my car.the codes never cleared. Positive waiting room nice. Nice that you offer ice, water and hot drinks. More

Very professional and respectful of customers concerns-provided exceptional customer service. Mike and Albert were prompt and very helpful with the whole car buying experience. Can’t select Cad concerns-provided exceptional customer service. Mike and Albert were prompt and very helpful with the whole car buying experience. Can’t select Cadillac on drop down menu, purchased 2022 Escalade. More

The attendant was rushed initially and didn’t give the best information. He seemed annoyed when he called me to give me an update on my car. I know it’s busy, but I had genuine concerns and it left a bad best information. He seemed annoyed when he called me to give me an update on my car. I know it’s busy, but I had genuine concerns and it left a bad taste in my mouth. More