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Mark Christopher Auto Center

Ontario, CA

4.6
10,815 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,815 reviews

June 06, 2021

The price for a certain service kept changing. I made it clear which service I needed for my car. I would recommend this service center but for the service not the price. More

by Gusto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unanimous
Jun 07, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 06, 2021

I give the Service Department a big 0! I have brought my vehicle for to an on star code! The vehicle was tested for 3days and no issues Found I was told! Yet I continue to get onstar notifications and ve More

by Mpeerzay
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Nobu
Jun 07, 2021 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 06, 2021

Not happy with the service. Brought my car with the same problem for 3 times. From the last service only drove less then 200 miles. And now they said that we need engine replacement etc with the estimate p More

by ddwiwardani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie
Jun 07, 2021 -

Mark Christopher Auto Center responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 06, 2021

Excellent !!! They covered my car under warranty without any issues and always have been great service with Cadillac I will be buying another car from mark Christopher again. More

by LAFSU03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Matt Torres
Jun 07, 2021 -

Mark Christopher Auto Center responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 06, 2021

At this time there is not much in stock and there is a price increase 5500 added on to new autos. Finance was a bit confusion - they ran credit even when asked not to because I had a prequalified financin More

by Customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. J Pena
Jun 06, 2021 -

Customer responded

Salesman was OUTSTANDING! Great customer service and very helpful!!

June 05, 2021

Avo was great! He got my car in and out as quick as possible. I drive far just to come here for the service because it is excellent. I have a dealership close to me but can’t complete with Mark Chris G More

by AUBREE.SANTOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
Jun 07, 2021 -

Mark Christopher Auto Center responded

Thank you so much for this fantastic review. We appreciate you taking the time to share your experience and for allowing us to show you how we handle guests at our dealership. If you should have any questions please don’t hesitate to reach out. Otherwise we wish you miles of happy driving. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 05, 2021

Looking for a good used car found a car I liked and the salesman Gilbert was extremely helpful with my purchase. Gilbert was very knowledgeable and made the experience very rewarding, The experience was More

by Lindaowens21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert Gonzalez
Jun 07, 2021 -

Mark Christopher Auto Center responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your experience incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 05, 2021

Nobu Was fantastic. I called to schedule my service and he was able to get me in within 24 hours. I dropped off my car, and my vehicle was ready sooner than expected. When I arrived back at the dealership More

by aaronstel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Jun 07, 2021 -

Mark Christopher Auto Center responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 05, 2021

Front desk personnel very respectful 👏👌 also the people out there in the shop wss very kind, i will definitely come back to this dealership for future service... More

by Iedas1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 07, 2021 -

Mark Christopher Auto Center responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 05, 2021

Ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok More

by CORY.OBRYAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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