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Mark Christopher Auto Center

Ontario, CA

4.6
10,416 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,416 reviews

March 15, 2021

You are kidding right!?Serious problems with the very You are kidding right!? Serious problems with the very expensive car I bought. Could not speak with business owners. Returned car due to lemon More

by kld1122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dealership
Mar 17, 2021 -

Mark Christopher Auto Center responded

We’ve received your comments and are reviewing your feedback with our team.

March 15, 2021

JOE GONZALEZ WAS GREAT HE WAS ABLE TO ANSWER ALL OF OUR QUESTIONS AND GOT US THE BEST DEAL POSSIBLE THANK YOU FOR THE AWESOME EXPERIENCE. More

by DREEVES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOE GONZALEZ
Mar 17, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 15, 2021

I have bought 2 vehicles at Mark Christopher and both time it was a good experience! They were knowledgeable and informative. I recommend this dealership! There was a mixup woth the keys for my newest More

by TLLopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brian, Gerald Waters
Mar 17, 2021 -

Mark Christopher Auto Center responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 15, 2021

Best experience! Drive from SD and purchased a 2021 Denali 2500. Best decision ever! Jason was super professional, friendly and answered every question or concern we had. Thanks Jason! More

by VALDOVINOSCLARIBEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Mark Christopher Auto Center! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 15, 2021

Just had oil change done and checked filters and replaced windshield wipers. Called to make an appointment and spoke with Jackie. Received an appointment the next day. Everyone was very courteous. More

by MARKTCHASE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie in service
Mar 17, 2021 -

Mark Christopher Auto Center responded

Mark, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 14, 2021

I have worked with this dealership for many of my vehicles. Very helpful Alex in sales and Sam in finance. I highly recommend this dealership for More

by mac8
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Mark Christopher Auto Center responded

Hi and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 14, 2021

My inital experience when I arrived was not good...I was actually going to leave. The Sales Rep that approached us didn't even occupany my family to look at a specific vehicle he just pointed us in the dire More

by Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Sanchez
Mar 15, 2021 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 14, 2021

My car was towed in on a Sunday. I talked to Jeff Rizzi and Nobu Damon on Monday. They ordered the parts and had my car running like new in a day and a half. Outstanding service Nobu kept me updated each d More

by DVANNISPEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 14, 2021

My name is James Otero. I'm very disappointed with the technicians. When I drove my truck home it still hesitated slightly,oh well. They didn't take out my air filter and clean out all the leaves inside i More

by James m. Otero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobu was great very helpful .3 days my truck was there.
Mar 15, 2021 -

Mark Christopher Auto Center responded

Hello James, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me to get in touch so we can work towards an understanding. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 13, 2021

2 hours for an oil change with tire rotation. Then it took 15 minutes to get my keys. Forgot to give wheel locks back And I had to return to the dealership to pick them up. Not friendly, disorganized, More

by mfg6451
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No names
Mar 15, 2021 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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