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Mark Christopher Auto Center

Ontario, CA

Overview
Employees
Reviews
Vehicles
4.5
10,072 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,072 reviews

May 14, 2020

My sales person and the finance person were excellent and did the transaction in less than an hour and a half. I’d recommend them More

by E. ROSE
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Cassandra Meier
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May 18, 2020 -

Mark Christopher Auto Center responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 14, 2020

My wife and I love Siriusxm radio no body told me that my new car did not have Siriusxm . That’s not good ,very disappointed More

by vincerg
Recommend Dealer
No
Employees Worked With
Bryan Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edy Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2020 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 14, 2020

Very hospitable, clean and knowledgeable. My experience is always great. I drive out of my way to have my truck service done at Mark Christopher Chevrolet. More

by Jrreza810
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
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May 18, 2020 -

Mark Christopher Auto Center responded

Thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 14, 2020

I really enjoyed my experience with the service department...it was well organized and plenty or places for people to sit in the mist of this Covid pandemic... More

by Proudmommy06
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2020 -

Mark Christopher Auto Center responded

Thank you for putting your trust in Mark Christopher Auto Center! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 14, 2020

Good job, but I called and they told me it was 58. When I got there they told me 58 as well. But when the paper work got there it was 68. With tax and all 72. Just a few bucks but it would be nice to stick t More

by Jay.osegueraJay
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
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May 18, 2020 -

Mark Christopher Auto Center responded

We really appreciate your feedback, Jay. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 13, 2020

Mark Christopher’s service department is hard to beat. They have taken care of my vehicles for 12 years and I wouldn’t go any other place More

by Donna
Recommend Dealer
Yes
Employees Worked With
Domon Nobuyoshi
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May 15, 2020 -

Mark Christopher Auto Center responded

Donna, thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 13, 2020

Has a great variety of cars good salespeople. Friendly and great deals. Easy processing. Very quick. Great service dept. Cars are awesome. Love the dealership. Thanks More

by LINDA.LU77
Recommend Dealer
Yes
Employees Worked With
Gilbert Gonzalez
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May 15, 2020 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership, Linda. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Kind regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 13, 2020

oil change Jackie again was awesome. She is quick and always keeps me informed on the progress of my vehicle. She is very polite and kind kind More

by clankster1367
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie service writer
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May 15, 2020 -

Mark Christopher Auto Center responded

We loved reading this review! Happy customers are our aim, and it appears Jackie really hit the bullseye. We’ll make sure to share your experience with her, and if you have any further questions or worries, we’re always available to help. Best regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 13, 2020

First service advisor said there were major issues with my vehicle, then second service advisor said nothing was wrong. Not sure why the huge difference of opinion! Doesn’t make me trust this place and whe More

by Hilinephil
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert khoury
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May 15, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 15, 2020 -

Hilinephil responded

Really? Jeff,we worked on this. You had me turned around and the whole situation changed. Your first advisor said there was something “seriously wrong with the vehicle”.... changed advisors and all the sudden vehicle is perfect? It’s in the shop again for same issues and interesting how your competitor could find the valve body has issues along with other items! You guys kept the vehicle too long and didn’t really fix anything just charged me for a service and now that service was a waste because the issue still exist.

May 13, 2020

I realize that COVID has affected things, but I was respectful enough to return my rental in a clean condition. I got my car back completely filthy. Plus for the second time my recall item was not fixe More

by Mrhroom41
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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May 15, 2020 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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