Mark Christopher Auto Center

Tire Trouble I was at the dealership for recommended follow up of a pre own purchased last year. According to the service order, I received lube, oil, filter, tir I was at the dealership for recommended follow up of a pre own purchased last year. According to the service order, I received lube, oil, filter, tire rotation and GM MPVI. Imagine my surprise when I took the vehicle back a week later because I noticed a problem with the tread on one of the tires. After all tires were checked, I was told I needed 2 tires. Is this something that should have been noticed a week ago when the tires were rotated? More

Working with Juan fletes is always quick and easy. Juan is always friendly and keeps me updated on my vehicle. Thanks Juan! Someone get this guy a pay raise! is always friendly and keeps me updated on my vehicle. Thanks Juan! Someone get this guy a pay raise! More

Avo is courteous and attentive. Awesome customer service. He did a great job explaining my issues and any further concerns with my truck. Good job. He did a great job explaining my issues and any further concerns with my truck. Good job. More

My experience was bad at the beginning. The parts guy was awful with I needed to do from the start of arriving. My only support came from Nobu and his Superviser. The gentleman next to Nobu needs to retire h awful with I needed to do from the start of arriving. My only support came from Nobu and his Superviser. The gentleman next to Nobu needs to retire has no communication skills or professionalism to be working for such a classy dearer ship. But Nobu took great care of my service. More

Excellent service. I was able to get in and out in. The quality service allowed me to save over an hour of my time. Everyone was polite. quality service allowed me to save over an hour of my time. Everyone was polite. More

Mark Christopher is my choice.Fair Mark Christopher is my choice. Fair deal Kind, Courtious Good inventory Very nice facility You are treated with respect and like a guest. A g Mark Christopher is my choice. Fair deal Kind, Courtious Good inventory Very nice facility You are treated with respect and like a guest. A great place to seal a deal. More

Purchase of truck Jason worked hard to find exactly what we wanted, he was very pleasant so work with. He was informative on the “chat” line then in person when we met Jason worked hard to find exactly what we wanted, he was very pleasant so work with. He was informative on the “chat” line then in person when we met. More

The service person cat was very nice very polite and very respectful understood what I was asking for. The lounge was very nice and very clean very accommodating in over all the service was I would r very respectful understood what I was asking for. The lounge was very nice and very clean very accommodating in over all the service was I would rate it a 9 thank you More

The salesman knew the product very well. He informed us about financial issues and vehicle information. He pointed out the details about the vehicle and helped us understand what we needed to know about th about financial issues and vehicle information. He pointed out the details about the vehicle and helped us understand what we needed to know about the operation of the situation. More

My 2008 duramax Silverado would not start intermittently. My 2008 Duramax Silverado would not start intermittently. Both batteries in the truck were less than one month old. Your service departments conclusi My 2008 Duramax Silverado would not start intermittently. Both batteries in the truck were less than one month old. Your service departments conclusion was that one of the batteries was bad, they did not indicate which battery. I took the truck back to the independent garage that originally installed the Interstate batteries. Both battery’s tested good using their electronic testing equipment. At that time they told me that the problem was with the starter. As a double check I took the truck to interstate battery in Upland, They checked the batteries again using a hydrometer. They found one bad cell in the front driver side battery. They replace the battery with another new one at no cost. The next day I had the exact same starting problem when I was halfway up to Paso Robles. This continued to happen when we arrived at our destination. The truck started intermittently through the following day. I then called and left a message for my Service Advisor, Juan Fletes, telling him that I was going to cut my trip short and head back the following morning. I asked if I should bring the truck back to Mark Christopher for them to take a second look to see if they could figure out what the real problem was. I asked Juan to please call me back. I never received a return call from Juan, so I when I got back home I took the truck to the independent auto shop that had originally installed the batteries. They again told me that they were sure that it was the starter. I had them replace the starter with a brand new GM starter. I have driven the truck for four days now with no starting problems. Your analysis of my starting problem was a waste of my time and $155.00. I am very disappointed with Mark Christopher's Service Department. Dave Olson More