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Mark Christopher Auto Center

Ontario, CA

4.5
10,178 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,178 reviews

October 08, 2019

AMAZING Service provider We needed help with a windshield replacement after our recommended company ( from the warranty company) didn’t fulfill the required need Mark Christo More

by upssemi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo
Oct 09, 2019 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 08, 2019

Disappointed My service representative Sandra was great. The issue I have is the list of repairs I was given in my last visit that were not addressed and when I re More

by epulidojr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sandra
Oct 15, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing your thoughts and feedback with us. We strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 07, 2019

Very Helpful and Friendly Went in for an oil change and had them check on a recall letter that was sent to me they were very helpful and whatever they did to my car it seems to More

by SILVABRANDON4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Silva
Oct 08, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 07, 2019

Warranty work Fantastic service advisor. Very clean waiting room. Prompt shuttle service. Timely updates. Car was clean when picked up. Would absolutely use them More

by TYLERPANSE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Samuel
Oct 08, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 07, 2019

Buying a Used Vehicle Buying a new or used vehicle is always a big hassle. But my visit to your dealership was very comfortable. We were met by Mr Elias Barragan who help More

by AYANEZ0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I am sorry but do not remember the sales manager who also helped us get easy to manage payments. And also the finance person was very helpful. Thank you for your service
Oct 08, 2019 -

Mark Christopher Auto Center responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 07, 2019

Went over and above to accommodate me Juan helped me out with the service and was friendly and knowledgeable. Had a lot of add one so they had to keep my truck over night. They were stil More

by mcnewhou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will, Juan, Gerald Waters
Oct 08, 2019 -

Mark Christopher Auto Center responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your experience incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 07, 2019

Great service and experience Came into the dealership on a bit of a whim mainly to look and see if they had the truck I wanted. Was helped out by Will and Gerald who were profess More

by mcnewhou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilfredo , Gerald Waters
Oct 08, 2019 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 06, 2019

Disappointed If it weren’t for Dario I probably would have left and gone back to jiffy lube for my service. I had a 7am appt and walked thru the doors 7min before More

by ritamarie12
Recommend Dealer
No
Employees Worked With
Dario
Oct 07, 2019 -

Mark Christopher Auto Center responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 06, 2019

I loath this palce This place has wasted months of my life resolving issues with a auto loan, put me in so many facets and banks. Stay far away from here. More

by DEANDAMARC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2019 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide, Dean. Please contact us when you can so we can address this together. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 06, 2019

Got exactly what I wanted. He fit me into my budget better than anyone else could without lying to me. It was a relief to go through Nick and Mark Christopher. More

by Artmama16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Jensen
Oct 07, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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