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Mark Christopher Auto Center

Ontario, CA

4.5
10,094 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,094 reviews

September 13, 2019

Great Service I enjoyed my visit to this dealer, I had very specific needs and wanted to see and drive several truck models with different features. The sales assoc More

by isidrog101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Paez
Sep 16, 2019 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 13, 2019

Jackie and staff were awesome I came in for an oil change, got a ride to work, picked me truck up a couple of hours later and it was washed and ready, Very nice experience. More

by Todd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
Sep 16, 2019 -

Mark Christopher Auto Center responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership.  Please feel free to contact us if you have any questions on your vehicle. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2019

New Car Everyone was accommodating and professional. I had excellent service throughout the process of ordering and then receiving my car. All features were More

by DRRHODA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nevin Cordero, Vincenzo Catalano, Tony Catalano
Sep 16, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 13, 2019

Useless Couldn’t help me with a service that need it The service was reprogram the vehicle speed limit. I want to be able to a fully power of the truck. If More

by MCOANTO
Recommend Dealer
No
Employees Worked With
Other Employees : Rodney Reid, Matt Torres
Sep 17, 2019 -

Mark Christopher Auto Center responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2019

This dealership is nothing BS Poor service and very rude and disrespectful! They lie and treat coustomers like there nothing ! Very deceiving personal and Jeff is a piece of work More

by MRS.Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2019 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2019

This dealership is incompetent Service dept is misleading and they're crooks will NEVER be back there AGAIN the director of service Jeff only cares about sales numbers not about doi More

by Trublutrojan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2019 -

Mark Christopher Auto Center responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 12, 2019

Still ripping people off I had the oil changed, tires rotated, rear brakes & one key fob. Pricing on everything was fair until you ripped me off on the key fob for $250. Sin More

by JoAnn Votava-Rivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam in service
Sep 17, 2019 -

Mark Christopher Auto Center responded

Your feedback has been forwarded on to our team and we are currently looking into this matter. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 12, 2019

Great service Excellent customer service, very knowledgeable service advisor. Great work by all staff. Took time to explain in detail, very patient and answer all m More

by L5MURO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Sep 16, 2019 -

Mark Christopher Auto Center responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership.  Please feel free to contact us if you have any questions on your vehicle. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 12, 2019

Service fast and efficient Thank you for getting me out Ray. With my Busy schedule, provided me a discount and was very comforting experience. Thanks again. I will be back in More

by Bmw22zabala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Sep 16, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 12, 2019

Quick service Took me in on time and got me out quickly. Very responsive and attentive. Professional and love the fact that they wash your car. Waiting room area More

by jesus.campos2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam I think name was in service
Sep 16, 2019 -

Mark Christopher Auto Center responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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