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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,205 Reviews

6,205 Reviews of Mark Christopher Auto Center - Service Center

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April 03, 2023

Vehicle was returned poorly. Foot steps all over the driver side no cover was used on the seat and the floor. Foot step scratches on the driver side door sill. Very disappointing More

by michaeljsep
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Apr 06, 2023 -

michaeljsep responded

Please call me when you have a moment. My cell number is on file at the dealership. Thanks

April 03, 2023

Clean and friendly. I didn't have to wait long this time, for the oil change, which was nice. The only thing is a lot of finger prints all over the cover on tip of the m More

by hcgarcia1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 05, 2023 -

Mark Christopher Auto Center responded

I would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and we encourage you to contact me if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 02, 2023

Joel was my Sales Rep, I liked how knowledgeable he is and can explain all the functions and extras to my new vehicle! More

by deleijadoris
Recommend Dealer
Yes
Employees Worked With
Joel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Mark Christopher Auto Center responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 02, 2023

Service was amazing thank you everyone was really nice answering all my questions that I had More

by Fjp377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Apr 04, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 02, 2023

Thank you so much Ray Did a awesome job 👏 now my air works good, hope it stays thay way 😊 More

by SURINALUV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray , Matt Torres
Apr 04, 2023 -

Mark Christopher Auto Center responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 01, 2023

Appointment scheduling took 1 phone call. Nobu was fast, professional, listened to my questions, provided answers and suggestions with no pressure. Listed and explained 2 or 3 items I need to More

by garciawj951
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu
Apr 04, 2023 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 01, 2023

It is a dealer that does bad practices, liars, and they still continue to take advantage of the "price" they increase the price at their convenience, do not approach this dealer, the manager and the credit More

by paola_20_ig
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 01, 2023

Everytime I go to Mark Christopher no one approaches me or let's me know what to do. There are no signs of ehat to do when getting to the service center. I always have to enter and find someone to help me. More

by Aguilar90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ceaser
Apr 04, 2023 -

Mark Christopher Auto Center responded

On behalf of Mark Christopher Auto Center, I would like to thank you for sharing details of your recent visit. The experience you describe is not reflective of the standards of our business. At your earliest convenience, please contact me so we can work towards a resolution. I hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 01, 2023

Wonderful staff and service. Ray was awesome and a pleasure to work with. Was very attentive to my vehicles needs and service. More

by gma6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Araceli Bomar, Ray in Service
Apr 04, 2023 -

Mark Christopher Auto Center responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 01, 2023

So far so good… haven’t seen any anomalies yet. I do Check my car Very close… More

by S300SHARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noboo
Apr 04, 2023 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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