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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,205 Reviews
Call Service Center (909) 906-6156

6,205 Reviews of Mark Christopher Auto Center - Service Center

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March 21, 2023

It’s always a pleasure bringing my work trucks to Mark Christopher Chevrolet for any an all issues. More

by LineworksFleet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Report | Print
Mar 23, 2023 -

Mark Christopher Auto Center responded

Thank you for the positive review and thank you for trusting us with your vehicles. Drive safely and always feel free to reach out with any service questions. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 20, 2023

Make an appointment and not honoring it, they make me wait 2 hours or wait till the next day. More

by Rvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Mar 23, 2023 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 20, 2023

Not organized and communication was very poor Made several unnecessary trips and several in unreturned phone calls More

by FGOETSCHEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Mar 23, 2023 -

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you've detailed. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 20, 2023

Every time we are in the service department we have a great experience! Thank you for making car service so quick and easy! More

by Mandy Rami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Mar 22, 2023 -

Mark Christopher Auto Center responded

Mandy, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 20, 2023

Thank you Jackie in Service Dept. always nice, courteous, professional and helpful I really appreciate it as always More

by TINTCONECTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
Report | Print
Mar 22, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 20, 2023

I am happy for the work they did & fast thank you very much see you soon for service. More

by MACIAS1120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Mar 22, 2023 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 20, 2023

Customer service great. Parts and labor cost a bit excessive. Julie in service was outstanding. More

by bryaneasterday
Recommend Dealer
Yes
Employees Worked With
Julie in service. 5 stat
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Mar 23, 2023 -

Mark Christopher Auto Center responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 20, 2023

I was very pleased with getting my car back in timely manner. With the amount of work that was done. More

by sluggerdmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankee
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Mar 22, 2023 -

Mark Christopher Auto Center responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 20, 2023

Made an online appt with confirmation number and email confirmation .received a confirmation and email reminder for appt. When checking in the service person said that I didn’t have an appt and that your More

by LT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these people I know
Report | Print
Mar 23, 2023 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 20, 2023

Thank You Avo in service department. ! Avo is very courteous and attentive to his customers. keep up the excellent work.!! More

by Cindy
Recommend Dealer
Yes
Employees Worked With
Avo INjian
Report | Print
Mar 22, 2023 -

Mark Christopher Auto Center responded

Cindy, thank you for sharing this great feedback with us. I feel our service department is what makes Mark Christopher Auto Center special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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