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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,217 Reviews

6,217 Reviews of Mark Christopher Auto Center - Service Center

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February 13, 2023

Julie was amazing from the moment she said “good morning”. Was able to get my truck seen and diagnosed right away and had me back on the road feeling safe and well taken care of. More

by NIC.BOWERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
Feb 15, 2023 -

Mark Christopher Auto Center responded

Nic, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 13, 2023

While in line at the service department, another customers car door was caught by the wind and hit the side of my car. My car was only 4 months old so I was so upset but Julie from service made sure More

by Kellimorty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie (service Department)
Feb 15, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Mark Christopher Auto Center special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 13, 2023

Great customer service they seem like they care. Unlike Mountain View Chevrolet. Don’t know if they are affiliated More

by booker0491
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Feb 15, 2023 -

Mark Christopher Auto Center responded

Thank you for this amazing review, Booker! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 13, 2023

Great customer service and experience! They have been very honest and trustworthy. I highly recommend them. More

by lamartin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Feb 15, 2023 -

Mark Christopher Auto Center responded

Lamartin, I cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 12, 2023

Thanks for sending me this. Service is so bad because my car still with out cheap and so many things not working. Thanks More

by ym_karim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not those
Feb 14, 2023 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 12, 2023

It was suggested to bring my car here for diagnosis by my regular mechanic. It took 2 days for them to do it and then when I came to pick up my car, they had lost it. Apparently there was construction that More

by julierightmer19
Recommend Dealer
No
Employees Worked With
Tony
Feb 14, 2023 -

Mark Christopher Auto Center responded

I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 11, 2023

My husband and I just purchased a brand new Sierra ! ! Our salesmen was Ozvaldo and let me tell you it was such a pleasure dealing with him. Please do your self a favor and just go to him. He’s honest, p More

by j.piedra
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Osbaldo “Ozzy” Rubio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Mark Christopher Auto Center responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that Ozvaldo's efforts have made the difference in your vehicle-buying experience. Your testimonial gives me the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

February 11, 2023

The dealership has been so helpful and accommodating. The customer service is outstanding and friendly. More

by DRRHODA
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu Damon.
Feb 14, 2023 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 11, 2023

Super helpful with pinpointing the reason why my check engine light was on... Thanks alot for the pics also More

by ronnieabbondante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jocelyn , Matt Torres
Feb 14, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Mark Christopher Auto Center special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 10, 2023

Great service. Service advisor Julia went above and beyond. She was very attentive and communicated with me everything my GMC Sierra needed. More

by David Alvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Service advisor
Feb 14, 2023 -

Mark Christopher Auto Center responded

David, thank you for sharing this great feedback with us. I feel our service department is what makes Mark Christopher Auto Center special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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