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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,269 Reviews

6,269 Reviews of Mark Christopher Auto Center - Service Center

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March 06, 2023

I was told that my time there would be 2- 2. 5 hours and I ended up being there for 6 hours. More

by Tyrone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray
Mar 08, 2023 -

Mark Christopher Auto Center responded

Tyrone, our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 06, 2023

Great work on my truck , the service I received from Julie es excepcional, excellent thank youJulie is always good to know that my vehicles are in great heands More

by josemoralestrucking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Mar 08, 2023 -

Mark Christopher Auto Center responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 05, 2023

This was my first time using this service center. I'm glad to say it was a good experience. I usually dread going to the dealerships because so many are just plan dishonest. Mark Chris did what the More

by G02J0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Mar 07, 2023 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 04, 2023

I love this car dealerships such a cool atmosphere . . everyone is so nice and helpful More

by chavezb130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres, Anthony Garrido
Mar 07, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 04, 2023

Worst experience with Chevy dealership ever! Made an appointment a week in advance to have my car looked at, appointment time was 9:40am I arrived on time in the rain with my 3yr old son! The gu More

by 1raredoll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Mar 07, 2023 -

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you’ve detailed.

March 04, 2023

The service department was very good, knowledgeable in the requirements of my vehicle. The service manager was extremely helpful and they finished the work very promptly. More

by ralphlehotsky
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avo Injian, Matt Torres
Mar 07, 2023 -

Mark Christopher Auto Center responded

I appreciate your review and am glad to hear that our service team was able to assist you with all of your automotive needs. Please let us know if there is anything else that we can assist you with. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 04, 2023

I was very pleased with Ray , service advisor. He took good care of my service More

by DCARTER18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Mar 07, 2023 -

Mark Christopher Auto Center responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 03, 2023

Avo is a professional and I will not deal with anyone else. I really felt like he cared about my issue and had exceptional follow up. With that said, I will not use Mt. View anymore. There is no comparis More

by GERRIT.BECKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo
Mar 06, 2023 -

Mark Christopher Auto Center responded

Gerrit, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 03, 2023

Overall it was good. They don’t really stand out when it comes to customer service. I feel like they can improve by simply greeting the customers as they arrive and letti More

by torresesmeralda24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Mar 07, 2023 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience. If you ever need anything in the future or wish to discuss your experience further, please don't hesitate to contact me. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 03, 2023

Great customer service and communication. They explained everything clearly and handled my service timely to ensure satisfaction. More

by califgurl1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Mar 07, 2023 -

Mark Christopher Auto Center responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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