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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,265 Reviews

6,265 Reviews of Mark Christopher Auto Center - Service Center

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February 10, 2023

The car did not come out in tact. The radio or the entire screen does not work or come on. The car is loud and it wasn't before you fixed it. More

by natashasalter0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Feb 13, 2023 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 09, 2023

Vehicle was done and waited 45 min for them to bring me by vehicle. Had to ask cashier twice what’s going on because people that waited after me received their vehicle before More

by NACHO2X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dino
Feb 13, 2023 -

Mark Christopher Auto Center responded

I appreciate you bringing this to our attention. Please contact me directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and I look forward to hearing from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 09, 2023

Jeff Rizzi and Julie Escobar were very tentative and followed through with everything. Jeff is a very good asset to your dealership More

by BOB.DIEBOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Mark Christopher Auto Center responded

Thank you for this amazing review, Bob! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 09, 2023

Joe Gonzalez did a great job helping our company buy a truck from your dealership. He went out of his way to make the deal work out and was helpful the following days after with questions and information More

by pclifton0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

February 09, 2023

Dropped off my truck on a Friday, didn’t get it back until Tuesday the following week. Mechanic and service staff seemed to have miscommunication of potential issues I had asked to be looked into. Had t More

by Dharsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar, and not sure which mechanic(s) were involved.
Feb 13, 2023 -

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you've detailed. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 09, 2023

Avo is the guy that always helps me out. He works hard to fund a quick solution and makes me not hesitate to come back. This service center is busy, but they have always done well solving my More

by CHRISTOPHER_BARNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo 5 stars, he is awesome
Feb 13, 2023 -

Mark Christopher Auto Center responded

Christopher, thank you for sharing this great feedback with us. I feel our service department is what makes Mark Christopher Auto Center special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 09, 2023

Great, friendly service. Love this dealer's service options and care. Been bringing my Chevy's only here for care for 20 years. More

by TerriV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Feb 10, 2023 -

Mark Christopher Auto Center responded

Terri, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 09, 2023

Great service place to visit work always complete and on time will continue service with this place More

by Sutton_k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Feb 10, 2023 -

Mark Christopher Auto Center responded

Sutton, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 08, 2023

Once again, another fabulous car buying experience at Mark Christopher! I’d like to thank the GSM, Lloyd Beardsley for going above and beyond for my family, he didn’t need to do that, but genuinely cared More

by Brownchloe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lloyd Beardsley
Feb 10, 2023 -

Mark Christopher Auto Center responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

February 07, 2023

Not only did this place make it easy for me to use my Cadillac reward points but everyone from the service guy to the guys that washed my car and the lady in the office took very good care and paid close More

by simple1zack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domon Nobuyoshi , Timothy Essaryq
Feb 09, 2023 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made me happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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