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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,225 Reviews

6,227 Reviews of Mark Christopher Auto Center - Service Center

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January 26, 2023

Avo was awesome. I came in with a warranty concern, and all though my initial perspective was not correct Avo was able to get me in direct contact with the service te More

by PNGERGIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo, Jong
Jan 30, 2023 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 26, 2023

Out of all my years, owning a vehicle in visiting a dealership, Ray, by far was the best service advisor I’ve ever had. He is honest, transparent, and genuinely cares about all of his customer interact More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray , Matt Torres
Jan 27, 2023 -

Mark Christopher Auto Center responded

Amy, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 26, 2023

YOUR WORKERS TREAT ME WONDERFUL AND MY TRUCK LEAVED YOUR FACILITIES LIKE I SPECTED, THANKS More

by KNOHDZEZ
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Mark Christopher Auto Center responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 26, 2023

Gracias muy satisfecha con el servicio solo no me indicaron que my vehiculo se quedaria y tuve que regresar a casa y buwcar quien me transportara dw regreso More

by Lupelopez1800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 30, 2023 -

Mark Christopher Auto Center responded

Muchas gracias, que tenga un día exelente! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 26, 2023

We really appreciated the quality of service, and the ongoing updates from Tony at the Service desk. He was Terrific! More

by Gregking8753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu, Matt Torres
Jan 30, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Mark Christopher Auto Center special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 25, 2023

Service had real bad attitude. Treated me like I was not a paying customer. upset on how they treated me More

by EDGAR050313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 27, 2023 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 25, 2023

Ray & Juan are amazing. Very helpful.. The entire service department is great . I always return More

by NICOLLEWIGGINS06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Mark Christopher Auto Center special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 25, 2023

Great work. Took good care of me and my car. Would definitely recommend you to my friends. I will be back for maintenance More

by Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 27, 2023 -

Mark Christopher Auto Center responded

Sandy, I cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 25, 2023

Nobu is OUTSTANDING. A Top notch Advisor. He knows the history of my vehicle and always pleasant and caring. More

by Take 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
Jan 27, 2023 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 25, 2023

Arrived on at 740am for an oil change on a Saturday and was out of there by 9am. They open at 8am so 1 hour is fantastic! I was the 3rd car in line so it was a smooth experience. Thank you Mark Christophe More

by JACOBLEEJACOBLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgey her name but she was 1 of 2 employees working that day
Jan 27, 2023 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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