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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,200 Reviews

6,200 Reviews of Mark Christopher Auto Center - Service Center

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January 02, 2023

Very busy but got people's vehicles in and out. Me was recall and I had to ask what was actually done. More

by Wheelercl94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't get names
January 02, 2023

I have been using the service dept since 2004. . Have always received great service. Happy with service department and mechanics. Trustworthy sums it up. More

by ASPHALTZOMBIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie and Juan
Jan 04, 2023 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 02, 2023

Dealership was very polite. Directed my calls. Help me out when I needed to, redirected me when needed. The service person that I was working with Ray kept me up to date and w More

by rosalesgj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Jan 04, 2023 -

Mark Christopher Auto Center responded

Ray is a valued member of the Mark Christopher Auto Center team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 02, 2023

Disappointing service. Once I said no to doing repairs service advisor brushed me off when I asked a question and brushed me off when I showed up to get my car. The. It to More

by israel.berber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nobu
Jan 04, 2023 -

Mark Christopher Auto Center responded

Israel, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 02, 2023

Avo was very down to earth I appreciated the way they handled my case They were very fast for it being week of Xmas I appreciate the way they looked out for me when I needed it . More

by michaelhernandez604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo
Jan 04, 2023 -

Mark Christopher Auto Center responded

I appreciate the kind words. I look forward to seeing you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 02, 2023

Jackie was a helpful parts and service Tech information updater, She called me every time there was parts to be worked on my car and even though it took nearly 3 weeks the Services in my vehicle where made More

by VICTORDSANCHEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
Jan 04, 2023 -

Mark Christopher Auto Center responded

It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to me if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 02, 2023

In prep for 700 mile trip to Utah, they aligned all 4 wheels. But discovered brake lining was 90% gone, notified me, replaced. All good but water cooling system broke down day after arrival. Replaced "re More

by janssnyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 04, 2023 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 02, 2023

Good customer service they were very helpful and they took care of everything my vehicle need. More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 04, 2023 -

Mark Christopher Auto Center responded

Eric, I strive to provide the best service possible and I am glad we were able to ensure you were taken care of. Don’t hesitate to reach out to me for anything else. Thank you for choosing Mark Christopher Auto Center's Service Department. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 02, 2023

Service was as stated with friendly and courteous personnel. Waiting room was clean and modern with coffees and beverages provided. More

by Cadillac service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 04, 2023 -

Mark Christopher Auto Center responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 01, 2023

Called last minute and Cesar was able to squeeze me in. Right before new years. Thank you for the rapid service and consideration of my free time. More

by Neekolizz29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
Jan 04, 2023 -

Mark Christopher Auto Center responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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