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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,271 Reviews

6,271 Reviews of Mark Christopher Auto Center - Service Center

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December 27, 2022

Never called me back. Tried calling 4 times and 3 times i left messages with phone number to call me back to no avail. More

by EJPADILLA98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t even remember the service advisor because she never called me
Dec 29, 2022 -

Mark Christopher Auto Center responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact me directly at 909-975-3932. Thank you Jeff Rizzi

December 27, 2022

Great experience at dealership. No pressure to buy. Had the product I wanted and worked a good deal. More

by jbuell1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 29, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 27, 2022

Went for a service that was not completed properly. Dash not fixed and leak in the rear end not fixed and service advisor said that hard shifting is normal. More

by RBPRN2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 30, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 27, 2022

Lindsey and I had a great experience the staff was great and the dealership looked awesome More

by Lsaivichit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Mark Christopher Auto Center responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 27, 2022

Great service! Juan is always there to take care of us! Got our vehicle in and out in one day. Would highly recommend this service department! More

by madimcq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan
Dec 29, 2022 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 27, 2022

I got a fast appointment, but when I showed up it still took over 2 hours to get the service done. More

by gotsandkid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
Dec 30, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 27, 2022

Jackie is the best! True customer service and attention to details.. my appointment time to pick up communication. Great job Jackie! More

by JIMM_ASI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
Dec 29, 2022 -

Mark Christopher Auto Center responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 26, 2022

Outstanding service. The mechanics here go above and beyond every time they work on your car. More

by TEK_GEEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 25, 2022

It was the first time I’ve been to your dealership, I needed work on my GMC talked to Robu Service technician let him know I was headed by GMC tow down there they troubleshot the problem he let me know e More

by Jokerjsv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robu
Dec 28, 2022 -

Mark Christopher Auto Center responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 24, 2022

Efficient service and quick turn around for my warranty repairs. Big sure why the batter was replaced though. No one told us and no one to ask when we picked it up More

by lindatorrey68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ceasar
Dec 28, 2022 -

Mark Christopher Auto Center responded

Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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